Jinjiang Inn (Hangzhou West Lake Store)

Jinjiang Inn (Hangzhou West Lake Store) Reviews

Jinjiang Inn (Hangzhou West Lake Store)

126, Huansa Road, Shangcheng District, Hangzhou, Zhejiang, ChinaSee Hotel Details
Jinjiang Inn (Hangzhou West Lake Store)
Jinjiang Inn (Hangzhou West Lake Store)Jinjiang Inn (Hangzhou West Lake Store)Jinjiang Inn (Hangzhou West Lake Store)
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1 night

Guest Reviews

9.2/10
Very Good
940 review
Verified reviews
Location9.2
Amenities9.1
Service9.2
Cleanliness9.4
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All reviews(940)
Positive reviews(904)
Reviews with photos/video(127)
Easy to get around(90)
Classy environment(60)
Friendly front desk staff(56)
Convenient for shopping(39)
Average sound insulation(33)
Close to metro(22)
Would stay again(21)
Well decorated(8)
Negative reviews(36)
LSlee
Xingxuan Standard Twin Room
Stayed in Feb 2025
Couple
7 review
9.0/10
Great
Posted on Mar 29, 2025
The hotel is in a good location to go to West lake about 10 minutes of walking. The hotel room is clean but unfortunately it’s very small. There is not much room to move about if the chair is occupied.
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Edmund Teng
Xing Xuan Deluxe Twin Room
Stayed in Mar 2025
Family
11 review
7.5/10
Posted on Apr 10, 2025
Basic hotel near West Lake and shopping mall. Comfortable bed.
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Guest User
Xingyue Standard Double Bed Room
Stayed in Dec 2024
Couple
4 review
10/10
Outstanding
Posted on Jan 30, 2025
Professional service and the manager Ms Luo is very kind and helpful. All problems solved without any hardship. The online live chat from Japan was extremely helpful with instant translation. Overall is pleasant trip. One kind reminder is this year is the year of Snake (the post on the front door entrance indicated the year of Dragon. Change it as you see for.
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Chelsea
Xingyue Standard Double Bed Room
Stayed in Feb 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Mar 8, 2025
The location was excellent. 5 minute walk to the lake. Plenty of bike sharing available outisde the hotel. easy and safe location to walk. when it was raining on a cold dark night, i walked through the undeground luxury shopping and got back to my hotel safely. staff were very friendly and assisted me, despite my poor chinese language skills. room and cleaning were satisfactory.
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Zuotengjiusi
Xingyue Standard Double Bed Room
Stayed in Sep 2023
Business traveler
6 review
10/10
Outstanding
Posted on Oct 18, 2023
服务：very good
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!
Guest User
Xingxuan Deluxe Family Room
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 28, 2025
The room is quite big, the service is good, clean and hygienic, very close to the West Lake Scenic Area, you can walk there, and it is convenient to eat around
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Guest User
Xingxuan Superior Twin Room
Stayed in May 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jun 16, 2025
The front desk was very warm and attentive. The hotel was clean and hygienic. I had a great time. It was convenient to travel around. There were many places to eat and many attractions. I recommend staying here. Five-star rating
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your encouragement and recommendation to Xiaojin! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! Wish you all the best!
Guest User
Xingyue Superior Double Bed Room
Stayed in May 2025
Business traveler
10 review
10/10
Outstanding
Posted on Jun 25, 2025
The front desk lady is considerate and professional. The hygiene is also very good.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Shuizhiying
Xingxuan Deluxe Family Room
Stayed in Apr 2025
Family
7 review
10/10
Outstanding
Posted on Jun 2, 2025
Very close to the West Lake attractions, opposite the business district, eating and everything is very convenient, the shower water is also very large
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your encouragement and recommendation to Xiaojin! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! Wish you all the best!
Guest User
Xingyue Deluxe Double Bed Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 7, 2025
Very good service, very good lighting Hygiene: Very good
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
pevenol
Xingyue Standard Double Bed Room
Stayed in Apr 2025
Family
10 review
5.5/10
Posted on May 5, 2025
There was a strong smell of cigarettes when we walked into the room. The waiter's attitude was "I don't care if you want to stay in the room or not" when we asked to change the room. The room was also very small, and the window of the room faced the corridor. The key point was that there were waiter's shoes hanging outside the window. How can such service be praised?
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. We have conducted a serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Xingyue Standard Double Bed Room
Stayed in Mar 2025
Family
1 review
6.0/10
Posted on Apr 19, 2025
I also booked this hotel when I came to Hangzhou last time, but I felt that the room last time was much bigger than this time. This time the room was really too small. I couldn't even put my suitcase in it. I brought my baby with me, so the baby couldn't move.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. We have conducted a serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Xingyue Standard Double Bed Room
Stayed in Mar 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Apr 9, 2025
The room is clean and sunny. The front desk lady said that the room was upgraded. The cleaning lady was very nice and enthusiastic. The location is very close to West Lake and Hefang Street. It is close to the business district, but not noisy. I am very satisfied
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
🌸xugongzi
Xing Xuan Deluxe Twin Room
Stayed in Mar 2025
Family
10 review
10/10
Outstanding
Posted on Apr 20, 2025
The storefront is very mini, and the room is not big either, but the location is convenient, with convenient transportation, convenient to West Lake, and convenient to surrounding shops and supermarkets. There is a popular noodle shop next to the hotel, but I didn't have time to try it, but the Aying Sichuan cuisine across the road is very good. If you like spicy food, you can avoid mealtime to try it.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Guest User
Xingxuan Superior Twin Room
Stayed in Feb 2025
Other
19 review
10/10
Outstanding
Posted on Mar 27, 2025
The hotel is close to the West Lake Scenic Area. There are convenient snacks downstairs. The waiters have good service attitudes. I will continue to stay here next time I come to Hangzhou...
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!