Home2 Suites by Hilton Hangzhoudong Railway Station Reviews

The room is clean and the location is very convenient. However if the hotel can close the windows before letting customer in that will be better. Also the morning breakfast service can be better

Great services from the receiptionist, and good environment tans cleaned. Special thanks to the foloowing receptionist, very friendly and helpful, Chen, jiajia and XiaoTang

Very nice and comfy hotel. Good location with around 10 mins walks from the HangZhou east station. Breakfast was nice and there was free self-service washing machine and dryer.

Good location and convenience to go to shopping hall and train station

I had a good time with my family at this hotel. The hotel was clean and the breakfast was good. Thank you!

It is a brand new hotel with a modern and stylish design which is very impressive, the location is good and requires only 15 mins walk from the train station. However, regarding the facilities and services, I can tell that it is totally not ready. Firstly, the telephone in my room wasn't working from time to time. Then the coffee machine wasn't working we tried for 30 mins, and we asked to change to a workable one but 2 men came to our room and then checked and tested the coffee machine for another 20 mins before bringing the new one to us. The most ridiculous scenario was that the air-con of our room wasn't working and we didn't even get notified or solutions. The room temperature was kept at 25 degrees with no wind for the whole night so I needed to open a window during my sleep. The next morning the room temperature rose to 28 degrees I couldn't stand it and kept sweating after my bath when I was getting ready to check out. A cleaning lady who was cleaning the next room was very nice to offer us an electric fan, which I much appreciated for her kindness. She tried to call a technician to see whether the air-con issue could be solved or not, after 30 mins, one man came up and told me that the air-con was leaking that's why they needed to shut down the air-con for the entire building, he didn't even try to solve the problem and he just left after telling me the truth. Anyway, I left your hotel with a sweaty body.... It is totally out of my expectations of Hilton's group as it is an international brand. Seems like the facilities and staff of the hotel were not ready and it really ruined my impression of Hilton's group.

A nice and new hotel in the business district. 10 min walk to east station, very easy. Clean hotel. Breakfast is also fine. Would stay there again.

Walking distance to train station. Good laundry facility.

It's comfortable place quite Room is big I really feeling comfort But wifi not good And breakfast need some more variety and focus on middle east customer

hotel use robot delivery very nice and efficiency.

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Great service

Excellent location

Good enough