Hampton Inn Blue Ash Cincinnati

I stayed here at the recommendation of a colleague while in town for work. I am generally OK with Hampton Inn properties, but this location was pretty average. My room was a good size, but I had a few issues with it: - I found the lighting setup to be kind of weird. There was no centralized lighting - it was just a collection of lamps that lit up very small portions of the room. - I appreciate having a desk, which most hotels seem to have these days, but they often miss the mark on the seating…that was definitely the case with this room. The breakfast buffet had a pretty limited selection. One bright spot was the gym. It was very spacious and had a good range of equipment, although the 20 lb dumbbells were missing and there was no way to silence the TVs.

There was no internet service for the 4 nights I stayed there and the staff didn’t have any idea when they would have internet service No accommodation was offered.

I had to stay here as part of a tournament stay to play. This is the only way this hotel stays in business. We got here late due to the tournament getting postponed from rain. I was able to pick my room on the 4th floor which was nice. I never got my digital key. I asked for it over and over and was handed physical keys. I got to my room, was overcome by musty odor, but it’s summer and it had been raining. We got settled in. I went to close the blinds and my feet got wet. The floor was so wet there was rings of water around my toes and it is carpet. I just wanted to go to bed and decided to deal with it in the morning. The next day I went to the front desk and told them the problem. He wrote my room number down and said maintenance would be up. An hour went by and nothing happened. I went down to check to see when maintenance would be up. He told me again that they’d be up momentarily. Another hour went by. I called the Hilton hotline as clearly this was not a priority and there’s no way a cleaning crew missed this. After 5 minutes of waiting I finally got a live person. She told me she would take care of it by connecting me to the general manager. Next thing I know I’m talking to the front desk again and the woman on the helpline hung up. He said maintenance was on its way. When maintenance didn’t come, I went to the front desk and asked to switch rooms, but I wanted to see the room first so I knew I didn’t have more problems. Suddenly the “maintenance guy” came by. I was asked by front desk guy to explain the problem. I had made a video showing the problem. I was asked if I knew where the water was coming from. I explained no I wasn’t getting on my knees to find the problem with carpet sopping wet. He assured me he’d put me in front of all the other rooms and come up. After another hour he did. He came with a Bissell carpet cleaner. He vacuumed up all the water. The tank was full, called it good and left. The carpet was damp for the rest of my stay. The area was still unusable and I was unable to breathe. When I asked for some form of compensation for this horrible situation when I left, front desk guy said he’d ask his manager. We both knew nothing would be done. Kids got stuck in the elevator and firefighters had to get them out. Breakfast was tasteless unless you wanted a waffle. The owner of this franchise is not looking to make sure you feel like a valued customer. They know they have you when you have to stay. There’s nothing you can do.

Cincinnati Jazz fest 2025 We chose this hotel because of the proximity to the festival. It was great for us, (over 45 folks). We didn’t want all the noise and action of downtown. We wanted peace and quiet and the ability to relax before and after the concert. The rooms are very spacious, clean and comfortable. Staff was very friendly and checked on us daily to make sure we were enjoying our staff. Breakfast was amazing. Many choices to choose from. In the past we stayed across the street and the Holiday Inn, but this hotel is our new “go to” when visiting the Cincinnati area.

Breakfast out of napkins and plates Hotel and staff were great. Breakfast was out of plates and napkins

Attractive room. I tried connecting to wifi and got an alert that the connection was not secure, that someone had hacked the wifi. The guy at the desk tried to tell me it was because I didn't know how to connect and refused to believe me, even when I showed him the alert on my phone. So no wifi, which was bad because I was in town for work.