smartments Hamburg Aussenalster

I arrived here early Friday evening. I completed the self-check-in with my iPad, got the room code, and the location of the accommodation was great. That was about it, though. The room was a disaster for me. It smelled incredibly unpleasant/penetrating of cleaning products and air freshener upon entering. The bed feels like it's 120 cm wide for two people! It squeaks endlessly, even when you just sit down on it, and the mattress collapses in the middle. Oh, and it's really quite hard. And this "TV cabinet-bed wall" in the middle of the room made of thin plywood...no words. The plaster was peeling off the walls in a few corners, and there were dark streaks everywhere from my predecessors. The kitchen was OK. The bathroom was acceptable at best, clean, but nothing more and nothing less. I was definitely not in the mood for rest—let alone vacation. I contacted the hotline because the reception unfortunately wouldn't be open until Monday. I asked if there was any possibility of a different room. There wasn't. Okay, then I'd like to check out straight away because I can't and don't want to sleep here for that kind of money (and I wouldn't have been able to either... squeal!). Since I booked through Check24, I was told that a goodwill/cancellation request could only be made through the portal, and then the lady on the phone (who seemed really nice, by the way) would see what she could do. The end of the story: 30 minutes later I received an email rejecting my cancellation request, and I'll probably be left with the costs. I then angrily checked into the EAST (for €40 more) and spent 2.5 wonderful days in Hamburg. Thank you EAST ❤️ And unfortunately a big NO, thanks to SMARTments Business! PS: The pictures are at most 50% true. Very unloving and tacky design! Never again!