Ruby Lotti Hotel Hamburg Reviews

Response from Property: Hey Viktoriia,Thank you for taking the time to share your experience with us. We're sorry to hear about the situation with your cap. Our team is committed to providing a great experience for all our guests, and we genuinely care about your belongings. We understand how frustrating it can be to leave something behind and not have it returned. Please know that if an item is found in a room after a guest departs, we always do our best to return it. Your feedback is important to us and helps us improve our service. We hope that despite this incident, you had a good time at Ruby Lotti and we would be pleased to welcome you back in the future.Your Ruby Lotti Team

Response from Property: Hey Sunshine,Thanks for your review.We're thrilled to hear how much you enjoyed your stay with us at Ruby Lotti. It's great to know that our team were able to assist you with storing your luggage and that you appreciated their friendly service.We're delighted that the design of our hotel appealed to you and that our central location was ideal for your needs. And yes, those views are something else.It's fantastic to hear that you enjoyed our Ruby Care products, we handpick them to ensure they are of the highest quality and offer a little extra luxury to our guests. We're glad you liked them, and our smart toilets too.We look forward to welcoming you back to Ruby Lotti next time you're in Hamburg.Your Ruby Lotti Team

Response from Property: Hey Sunshine,Thanks for your review. We're delighted to hear that our hotel reminded you of the beautiful water city of Venice. That's quite a compliment.We're glad you appreciated the cleanliness of our hotel and that you're considering staying with us again. As part of our Lean Luxury philosophy, we aim to provide a down-to-earth service in a beautiful and central location. We understand that you found the shared front desk and restaurant a bit unusual. This is part of our concept to create a relaxed and sociable atmosphere for our guests. However, we're sorry to hear that you found our service to be average. We're always striving to improve our service and we'll take your feedback on board. Looking forward to welcoming you back to Ruby Lotti.Your Ruby Lotti Team