Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.3
Cleanliness9.4
Filter by:
Sort by:
All reviews(83)
Positive reviews(82)
Reviews with photos/video(29)
Awesome stay(28)
Classy environment(14)
Clean and tidy(14)
Relaxing hot springs(14)
Great location(11)
Garden view(10)
Quiet & comfortable(9)
Friendly host(9)
Negative reviews(1)
sxlyaya
Standard Twin Room
Stayed in Dec 2024
Family
5 review
10/10
Outstanding
Posted on Feb 1, 2025
Quite nice, there is hot spring,almost no one, hotel is near the glass museum
6/8
Response from Property: Thank you very much for using Hakone Highland Hotel.
We are very happy that you had a relaxing time.
We hope you will stop by again when you visit Hakone. All our staff look forward to welcoming you back.
Guest User
Standard Twin Room
Stayed in Aug 2024
Business traveler
1 review
10/10
Outstanding
Posted on Nov 5, 2024
The hotel room was real nice and we were able to see deer from the window! Recommend this hotel!
Response from Property: Thank you for staying with us.The deer were just at the back of the garden and you were able to see them by chance.On rare occasions, they come to the garden to eat nuts and other food.Thank you for liking our hotel.We look forward to welcoming you again.
Chak Kay
Standard Twin Room
Stayed in Sep 2024
Family
1 review
10/10
Outstanding
Posted on Oct 16, 2024
Fantastic trip 😍 Good location , quite and cheerful staff ❤️
Response from Property: Thank you for staying with us. We are glad you enjoyed your stay. Thank you also for posting the photo of the Japanese steak meal. We look forward to having you stay with us again!
CoDaniel
Standard Twin Room
Stayed in Aug 2024
Couple
2 review
7.5/10
Posted on Oct 4, 2024
Hotel was bit dated and rooms didnt smell fresh
Staff speaks very little english
Response from Property: Thank you for booking our hotel for your stay in Japan.We are sorry that you had an unpleasant experience with the hotel facilities.We will do our best to make your stay more comfortable when you visit us again. We will also work on language training for our staff. Thank you very much for your kind attention.
Guest User
Standard Twin Room
Stayed in Feb 2025
Family
14 review
10/10
Outstanding
Posted on Mar 10, 2025
Very clean and good
Response from Property: Thank you very much for using Hakone Highland Hotel. We also appreciate your review.The menu and garden scenery change with the seasons, so we hope you will visit us again in other seasons if you have the opportunity. Thank you very much for your stay. We hope you will continue to patronize us in the future.
Suixin
Standard Twin Room
Stayed in Mar 2025
Traveling with friends
55 review
9.0/10
Great
Posted on Apr 21, 2025
It's a bit difficult to get to the hotel from JR Odawara to the bus stop downstairs on Line 4. The road signs are not easy to recognize. There is a bus every 20 minutes, and it takes about 40 to 50 minutes to get to the hotel.
The environment is very good, and the opposite is Shinanoki. It's right after passing the Glass Forest. It's worth walking over there, and the food inside is also very free and delicious, and the price is not expensive. The restaurant is facing Owakudani.
You have to walk slowly inside. There are many artworks worth visiting for an afternoon. If you have a good time, you should be able to see a lot of hydrangeas. Thank you for going too late. The red leaves are beautiful in autumn.
You have to stay here for at least two days to slowly enjoy nature. There is a big cherry tree outside the room window. It's just right that the wind is strong and you can see the cherry blossoms dancing beautifully in front of the window.
The hot spring is a must every day. There are two pools and one outdoor pool for the women's bath. It's very good. You can fall asleep lying down facing the small courtyard after soaking.
Original TextTranslated by Google
Response from Property: この度は箱根ハイランドホテルをご利用いただきまして誠にありがとうございます。また、たくさんのお褒めのお言葉をいただき、重ねて御礼申し上げます。ご滞在中、有意義にお過ごしいただけ、私どももうれしい限りでございます。素敵なレビューを書き込んでいただき、ありがとうございます。リニューアルオープン後、またお会いできるのを楽しみにしております。
Guest User
Standard Twin Room
Stayed in Feb 2025
Family
4 review
10/10
Outstanding
Posted on Apr 12, 2025
Very clean and comfortable. There is a great Hakone Venetian Glass Museum next to it. The hotel's onsen facilities are very good. There is a well-maintained short walking path in the backyard, a small garden and a river next to it. It is very suitable for a short stay to relax and unwind. However, it is not very convenient to other places. There is only public transportation. It is very difficult to get a taxi. Plan it well.
Original TextTranslated by Google
Response from Property: この度は箱根ハイランドホテルをご利用いただき誠にありがとうございます。また、お褒めの言葉をいただき誠にありがとうございます。仙石原はなかなかタクシーがつかまりません。ご不便をおかけし申し訳ございません。またお会いできることを楽しみにしております。
Fengfeifei
Standard Twin Room
Stayed in Feb 2025
Traveling with friends
13 review
10/10
Outstanding
Posted on Mar 23, 2025
The room is big, the environment is good, the dinner is great, and the hot spring is very comfortable.
Original TextTranslated by Google
Response from Property: 非常感謝您使用箱根高原酒店。我們還要感謝您的評論。我們很高興聽到您在入住期間享受美食和温泉。我們還要非常感謝您的讚美。我們希望您能再次訪問我們。非常感謝您這次使用我們酒店。箱根高原酒店全體員工
Guest User
Standard Twin Room
Stayed in Jan 2025
Solo traveler
3 review
9.7/10
Amazing
Posted on Feb 12, 2025
First of all, I was misled by the name. The Hakone Kogen Hotel mentioned by Ctrip is not the Hakone Kogen Hotel on Google Maps. There is another Hakone Kogen Hotel in the Hakone area, which is translated as Haken Kogen Hotel. You need to copy this address navigation when using Google navigation to avoid going wrong. We went wrong and wasted a lot of time.
Secondly, the hotel environment is still good, with its own back garden, which should be beautiful in spring, summer and autumn, and the grass turns yellow in winter. There are 3 public hot springs in the women's bath, one of which is outdoor, not big, and not very crowded.
There are several restaurants around, and it is said that they all need to be booked in advance.
Original TextTranslated by Google
Response from Property: Thank you very much for using Hakone Highland Hotel. We are very happy to receive so many compliments. We will continue to consider your valuable comments regarding the hotel and make improvements. We look forward to seeing you again.
Guest User
Standard Twin Room
Stayed in Oct 2024
Couple
25 review
9.5/10
Amazing
Posted on Nov 30, 2024
Right next to the Glass Forest, the overall location is near the middle of the mountain bus route, not too far from anywhere, but unfortunately there are no convenience stores and supermarkets near the hotel, you need to take a few stops or walk for 10 minutes, it feels like it is already next to several attractions and hot springs, it's a pity that there is no convenience store
The hotel has a large garden like a small back mountain, and some guests will bring their pets to play, but many places are closed.
The bathhouse is not big but clean and comfortable
You can book dinner and it can be booked before 18:00 on the same day, which is better than traditional hotels.
Original TextTranslated by Google
Response from Property: Thank you for choosing Hakone Kogen Hotel. We apologize for any inconvenience this may cause you. Thank you for your compliments on the baths. We look forward to seeing you again.
Guest User
Standard Twin Room
Stayed in Oct 2024
Solo traveler
8 review
10/10
Outstanding
Posted on Dec 12, 2024
The room is well maintained and clean. The wooden floor and orange table lamp are warm and romantic. There are old trees and quiet grass outside the large glass windows.
I love the hot springs, especially the outdoor hot springs on the terrace.
I saw the hotel as soon as I got off the bus and fell in love with it.
Original TextTranslated by Google
Response from Property: Thank you very much for staying in our hotel. The hotel is surrounded by nature and we are happy that you can enjoy the beautiful views of the gardens, spa and terrace. Thank you also for submitting your video from the time you get off the bus to the hotel entrance. Hope you have the opportunity to visit again. Our staff looks forward to seeing you again.
どんぐー
Standard Twin Room
Stayed in Oct 2024
Couple
11 review
10/10
Outstanding
Posted on Jan 28, 2025
I really enjoyed Hakone.
You can get there by car, so it's easily accessible and I highly recommend it.
Original TextTranslated by Google
6/7
Response from Property: Thank you very much for using Hakone Highland Hotel. We are very happy that you posted so many wonderful photos. All our staff look forward to welcoming you again.
Anonymous User
Standard Twin Room
Stayed in Oct 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Nov 17, 2024
The hotel has a great location, a nice environment, and a comfortable outdoor hot spring. It is very close to the Glass Forest Museum.
Original TextTranslated by Google
Response from Property: 感謝您選擇箱根高原酒店。我們很高興聽到您對酒店和露天浴場的讚譽。我們期待您再次光臨日本。
Yamachan
Standard Twin Room
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 25, 2024
I was able to relax and enjoy my time here. Thank you very much.
Original TextTranslated by Google
Response from Property: Thank you for using Hakone Highland Hotel. We are glad to hear that you had a relaxing stay. If you have the opportunity, please come and visit us again. All the staff are looking forward to seeing you.
Guest User
Standard Twin Room
Stayed in Sep 2024
Solo traveler
26 review
10/10
Outstanding
Posted on Nov 4, 2024
I personally like this hotel. The room has wooden floors and the door key is old-fashioned. I put it at the front desk before leaving. There is a bus stop in front of the hotel. You can take the bus directly from Odakyu Station to the hotel. Breakfast is a set meal, with Western and Japanese styles. I ordered one of each. I seem to be used to eating buffet breakfast and feel that the Western style is not enough. There is a forest outside the room window, which is suitable for daydreaming. The hotel's hot spring is good
Original TextTranslated by Google
6/9
Response from Property: Thank you very much for your stay. We are glad that you visited Hakone Highland Hotel. We're glad you enjoyed the scenery and hot springs. We will improve the breakfast to satisfy you. We look forward to your visit again.