Haikou Hotels with Wi-Fi

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton: -Great location and rooms -Very good breakfast buffet with many choices -Even better dinner buffet (298RMB/Person) -Great panorama view -luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of previous issues.

Hallways and lobby are gorgeous looks very classy There are also hot spring baths and buffet breakfast, the service is also in place and I am very satisfied! It’s just that the location is located in the urban area. It took a long time to take a taxi back to the hotel yesterday. However, there are many snack bars around at night, so it’s suitable for a stroll.

We came for the hot springs and were impressed by the hospitality of the hotel. They arranged a late checkout when my friend’s flight was delayed, as well as gave us complimentary soup and fruit. The breakfast is the best hotel breakfast buffet I’ve had of the three resorts I’ve stayed at in Hainan. Really a wonderful experience! The clove and Janine pools are a must, as well as the cold mint pool. Hope the African and Middle East pool sections are open next time I visit to be able to try all the “continents”.

It’s a great hotel at a very good price. You would pay about three times in Europe for this convenience. The buffet restaurant has very good selection of sushi and fish and meats, and the beer is included. The Chinese restaurant is also pretty good at a reasonable price. If you need a few things for shopping, just go across the street near the Holiday Inn.

Excellent service, amazing pools, nice beach view, perfect rooms, top!

Perfect location for transferring from Hainan back to Australia with a bike. Meilan International T1 & T2 right at your doorstep and Train into Haikou is just a short walk. Perfect.. 😊

Great location (though 30 mins from the airport). The staff were helpful and upgraded our room. The hostel is in the middle of town and around the back is the bus stop for the #3 on/off tourist bus which takes you to the beach and harbour areas. A 2 hour round trip, so a nice cheap way … 5CNY (have the correct cash) to see the area. Lots of food options in the area, but make sure you eat up at lunch time as most places were not open at dinner time.

After having a flight delay the hotel was kind enough to give our family a late check out. Joanne at the front desk waa very helpful in getting my local telephone number activated for all the phone payments needed. Marvin helped our family find the western restaurants that made our short stay great. Pool area is excellent for toddlers to teens with a slide amd climber for the littles and basketball / volleyball nets for older kids. Highly recommend as a post island rest spot as its near to the Meilou Airport. David and 刘沁

The hotel is quite big, the front desk lady is also very enthusiastic, and she also gave us afternoon tea coupons. The breakfast may be very rich because of the meeting that day. The room facilities are a bit old, but the hygiene is OK. It is very close to the Qilou Old Street and very convenient.

It is worthy of being the most cost-effective hotel in the country. The hotel is golf-themed, the service is quite good, every staff member is very enthusiastic, the hotel details are very well done, there are indeed not many types of breakfast, but the quality is guaranteed.