Haikou Apartments

Warmly greeted at reception and was upgraded to a family room. Staff brought us and our bags to the room, and made sure we were happy with it. Any queries or requests were instantly resolved. Beds were comfortable, and the bathroom was modern and clean. Kids loved the xiaodu-xiaodu smart room controls. Hotel itself is walking distance to several malls, Starbucks and the WanLv garden. Downstairs is a ”must-try” renowned bakery. Good dimsum restaurant on the 3rd floor. A top choice if we visit Haikou again!

My final stay was at the Mercure Haikou City Center. I booked a Deluxe room, which was clean and functional. The staff were friendly and even helped us check out from the previous hotel. The location was excellent, with easy access to parks and malls. The room came with a bidet, which was a nice touch, and the bed was comfortable. However, the air conditioner was weak, and since we couldn’t open the window fully, we had to sleep without blankets. Overall, for the price and space, I can’t complain. It’s a great hotel for city explorers who just need a place to bathe and sleep. There are plenty of food and shopping options within walking distance, and you can easily rent a bicycle to explore Evergreen Park, Century Park, and even Qilou Old Street.

Let's start with the positives. The rooms at the hotel were undeniably great. They were spacious, well-designed, and offered a comfortable ambiance. I particularly appreciated the attention to detail in the room decor, making it a pleasant space to relax after a long day of exploring the area. The hotel's breakfast selection was another highlight of my stay. There was a good variety of options, and the quality of the food was quite impressive. Starting my day with a satisfying breakfast definitely set a positive tone for my daily adventures. Though the overall service at the hotel was just okay, there was one staff member who stood out and made a significant difference in my stay - Kitty. Kitty's exceptional assistance and attentiveness were truly commendable. She went above and beyond to ensure I had everything I needed and provided excellent recommendations for local attractions and dining options. However, there were some glaring issues that affected my experience. First and foremost, the Wi-Fi connection was terrible. As a traveler, having reliable internet access is essential for staying connected and planning daily activities. Unfortunately, the unreliable Wi-Fi at the hotel made this difficult, and it was quite frustrating. Additionally, the swimming pool was a letdown. Despite appearing beautiful in the pictures, it was actually dirty during my stay. I was looking forward to relaxing by the poolside, but the unclean water made it an unappealing option. Furthermore, the location of the hotel was a significant drawback. It was far from most of the popular attractions and amenities, making it inconvenient and time-consuming to travel to places of interest. I found myself spending more time commuting than enjoying the destination itself. On the culinary front, while there was a restaurant called ”China First,” the food was indeed excellent. However, I can't overlook the fact that it was expensive, and overall, the hotel felt overpriced for the amenities and services provided.

I was pleasantly surprised to find a hotel with 24-hour check-in in Haikou. We checked in at 6pm and stayed until 6pm the next day! Butler-style free laundry service (5 pieces can be washed and returned), free drinks in the mini bar, scheduled airport and station drop-off service, outdoor swimming pool, gym, buffet breakfast. Overall, the experience is pretty good. I will still choose this hotel next time I come to play👍

The hotel is amazing, very close to the airport, the airport pick-up service is heartwarming, the two guys at the front desk, Xiaokai & Xiaoding, warmly received us, the room facilities are complete, spacious and bright, the breakfast tastes amazing, there are not many varieties but the taste is excellent. Since I only stayed for one night, I didn't get to experience the other facilities of the hotel, so I'll leave it for next time!

Second time staying in this hotel and enjoying. Really good price/value. Hotel is in a central area and nice to relax alone or in couple.

Atour light is a great hotel even though its not as big as other hotels. I like to praise the staff'for their positive, helpful attitude. I am satisfied with their service, especially a young man by the name of Yan Yee who goes beyond his duty to help with translation of english. Assist in booking our cab and assist especially with the mandarin address which we were clueless. Kudos to all the front line staff and ground staff who were very helpful even when they were busy. A young cheerful lady staff (did not get her name) was also very helpful too in helping us on our final day of checkout when we have difficulty with the didi booking App. We very much appreciated their fantastic service, the past few days of our stay here. Keep up the good job. Your management should be very proud to have such a great team. Our 4-nights stay here was made pleasant. We wish to thank the staff, senior staff & everyone for the service rendered. Our rooms are 1306 (me) & 1307 from 20-29th Nov 2024 and we are from Singapore. 👍🙏

The parent-child room is completely suitable for three adults and one child, but 1. There is only one bedside table with a charging station, and the other is next to the toilet, which is a bit inconvenient 2. The toilet smells very bad, but it is quite clean. I suggest buying some good-smelling detergent for the toilet 3. Since it is a parent-child room, the table is for one person and there is only one stool, which I think is very inconvenient, especially this

I had a really great time at this hotel recently. From booking to checking in to leaving, the entire process made me feel satisfied and comfortable. First of all, the hotel's location is very convenient, close to the airport high-speed rail station. Secondly, the hotel rooms are spacious and bright, and the furnishings are warm and comfortable. The quality of the bedding is also very good, making people feel like home. Overall, I was very impressed with this hotel and would highly recommend it to my friends and family. The service is also very warm and thoughtful 24-hour Meilan Airport pick-up and drop-off: the pick-up station is very convenient

The environment and people are very good, the hygiene and service are very good, anything the room needs can be delivered immediately, the staff is extremely enthusiastic, the location is also very good and convenient, the girl at the front desk recommended a lot of delicious food and fun things. Highly recommended.