Sheraton Guiyang Guihang Hotel (Jiaxiu Tower Qingyun Market Store)

Sheraton Guiyang Guihang Hotel (Jiaxiu Tower Qingyun Market Store) Reviews

Sheraton Guiyang Guihang Hotel (Jiaxiu Tower Qingyun Market Store)

No. 49 South Zhonghua Road, Nanming District, Guiyang, Guizhou, 550002, ChinaSee Hotel Details
Sheraton Guiyang Guihang Hotel (Jiaxiu Tower Qingyun Market Store)
Sheraton Guiyang Guihang Hotel (Jiaxiu Tower Qingyun Market Store)Sheraton Guiyang Guihang Hotel (Jiaxiu Tower Qingyun Market Store)Sheraton Guiyang Guihang Hotel (Jiaxiu Tower Qingyun Market Store)
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Guest Reviews

8.8/10
1223 review
Verified reviews
Location8.9
Amenities8.4
Service8.9
Cleanliness9.0
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All reviews(1223)
Positive reviews(1148)
Reviews with photos/video(190)
Easy to get around(77)
Friendly front desk staff(64)
Located downtown(31)
Poor air conditioning(28)
Tasty food(19)
Excellent afternoon tea(14)
Loved the night views(11)
Great swimming pool(9)
Negative reviews(75)
Loo
Deluxe Double Room
Stayed in Sep 2024
Couple
3 review
9.5/10
Amazing
Posted on Oct 27, 2024
Although dated .. still rather comfortable .  We were given high tea upon arriving . Great breakfast catering for both oriental  and western . Mr Ting  丁, serves and speaks  English at breakfast room … saving my husband ( 老外) from adding sour cream into his cereal !  One disappointment with the Cantonese restaurant . The roast platter was full of fatty meat . But the manager was very kind , upon complain and us not eating it , he took the price off the bill .  Will still recommend .
Response from Property: Dear _TSAU66zyyhu****, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to provide a more comfortable and warm stay experience. We sincerely hope to meet you again in Guiyang and believe that you will have a good experience.
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2024
Business traveler
12 review
10/10
Outstanding
Posted on May 22, 2024
Every thing was good and in order. Looking forward to book again
Response from Property: Dear _TIGB175ewe1m****, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
Paul
Deluxe Double Room
Stayed in Jul 2024
Family
4 review
10/10
Outstanding
Posted on Sep 10, 2024
The location of the hotel is perfect, it is located in the center of the city, just close to the subway station. The services are at high level. The food at the third floor is expensive but the taste is average.
Response from Property: Dear _TIUS18pi31im****, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Feb 3, 2025
Great location, great lights view from room window…
Response from Property: 尊敬的E30759****,您好!衷心感謝您的滿分好評,您的滿意是酒店全體員工工作的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受!再次感謝您的大力支持,期待您於不久的將來再次光臨貴陽喜來登貴航酒店。
tan Pat
Deluxe Room (2 Beds)
Stayed in May 2025
Family
16 review
8.0/10
Very Good
Posted on Jun 12, 2025
Dated but still good
Response from Property: Dear _GG440614****, we sincerely thank you for your feedback. Our hotel has an excellent location: just 3-5 minutes' walk, you can enjoy the riverside historic site Jiaxiu building, Guiyang snacks, and the landmark Zhucheng square. During your stay, our 24-hour guest service center can provide you with enthusiastic service. I hope our continuous efforts can win your full praise next time! Looking forward to your coming in the near future.
LAM WILKIN WAI KIN
Deluxe Double Room
Stayed in Feb 2024
Family
11 review
7.5/10
Posted on Apr 1, 2024
Aircondition not working.. woke up both nights and mornings as Air conditioning suddenly stopped working. unable able to sleep well for the 2 nights. Technician came and checked on the first night and find room temperature about 25-26degC and fixed the AC. next morning A/C failed again. 2nd night woke up at 1 am from heat of the room. and AC again stopped working again…. so i called the Conciergr again. Unacceptable for a Sheraton badgel!
Response from Property: Dear _TSHK672737s****, Thank you for taking the time to provide us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We apologize for any inconvenience of AC, and have arranged for the engineering maintenance and inspection work, and conduct inspections one by one to avoid similar situations to the greatest extent possible. We would like to thank you for your valuable feedback and we do sincerely hope despite the disappointment this time we will have the opportunity to welcome you back again in the future and that we will go above and beyond your expectation.Should you require further assistant, please feel free to contact us at your convenience. 
Frank
Deluxe Double Room
Stayed in Jan 2024
Traveling with friends
2 review
6.5/10
Posted on Feb 13, 2024
My judgment: - just 2 staffs I met with acceptable English - breakfast very poor: no cold cut, , no cheese, quality of food in best case 2nd class, no fish, therefore a lot of watery vegetables - no heating in the lobby and lobby lounge no heating at breakfast, guests were eating in thick winter garments (temperatures in the morning close to 0°C) - room cleaning not sufficient - defect water tap Never ever again! This is said to be a 5star hotel. Even not 4 stars...!
Response from Property: DearE7523****, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to provide a more comfortable and warm stay experience. We sincerely hope to meet you again in Guiyang and believe that you will have a good experience.
Guest User
Deluxe Double Room
Stayed in Apr 2024
Business traveler
11 review
10/10
Outstanding
Posted on May 8, 2024
The room was very nice, the front desk was very good
Response from Property: Dear 5989****, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
Guest User
Deluxe Double Room
Stayed in May 2024
Traveling with friends
7 review
10/10
Outstanding
Posted on Jun 10, 2024
Very solid, clean room. Centrally located.
Response from Property: Dear D444294****, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
Guest User
Executive Deluxe Twin Room
Stayed in Jul 2023
Business traveler
1 review
6.0/10
Posted on Aug 8, 2023
I have been at other Sheraton hotels around the world and this one had by far the poorest hygiene standards. In addition, the rooms were tiny so was the bathroom and was lucking supplies such as conditioner and hand soap, the restaurant was closing early — around 22:00 — and the breakfast selection was nothing special. Finally, it was very hard to find someone to communicate in English.
Response from Property: Dear _TIXXtg03jw2****, thank you for choosing to stay at the Sheraton Guiyang hotel. We are sorry to hear about your unpleasant experience. We are confused about the hair conditioner and hand soap issues you mentioned. Because the container of hair conditioner is fixed on the wall, next to shampoo and shower gel, and the soap for washing hands is in the soap dish on the sink.We sincerely hope to have the opportunity to contact you and make an apology to you, at the same time, deeply understand our shortcomings. We apologize for not meeting your expectations this time. Should you require further assistant, please feel free to contact us at your convenience. We sincerely hope you can visit Sheraton Guiyang again!
Lucky_Luke
Deluxe Room (2 Beds)
Stayed in Apr 2023
Family
20 review
9.0/10
Great
Posted on Jun 18, 2023
A little bit old, but overall very good hotel and definitely value for money. Staff very friendly.
Response from Property: Dear _TSXX6718vmy****, we sincerely thank you for your praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
qqboy
Deluxe Room (2 Beds)
Stayed in Apr 2025
Family
127 review
10/10
Outstanding
Posted on May 18, 2025
The location is excellent and travel is very convenient. It is close to the Riverside Park subway station and the Qingyun Market which is within walking distance. It has a one-stop service for eating, drinking and having fun. It is definitely a recommended place to stay.
Original TextTranslated by Google
Response from Property: Dear qqboy, hello! Thank you very much for your high praise. Your satisfaction is the driving force for all the staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your strong support and look forward to your visit to Sheraton Guiyang Hotel again in the near future.
Xiangtianjiao
Executive Deluxe Twin Room
Stayed in Apr 2025
Traveling with friends
39 review
10/10
Outstanding
Posted on May 15, 2025
The room is well-equipped, clean and tidy. It is located close to the center of Nanming District, about 500 meters away from Jiaxiu Building. The front desk staff, Miss Chen Juan, is very enthusiastic. It is an ideal hotel to stay in.
Original TextTranslated by Google
Response from Property: 尊敬的向天驕,您好!衷心感謝您的滿分好評,您的滿意是酒店全體員工工作的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受!再次感謝您的大力支持,期待您於不久的將來再次光臨貴陽喜來登貴航酒店。
Guest User
Deluxe Double Room
Stayed in Apr 2025
Family
14 review
10/10
Outstanding
Posted on May 5, 2025
The location is good, the view from the high-rise building is particularly good, the room is particularly spacious, the breakfast is also very rich, and it is within walking distance of Jiaxiu Tower and Qingyun Market, which is very good
Original TextTranslated by Google
Response from Property: 尊敬的M34989****,您好!衷心感謝您的滿分好評,您的滿意是酒店全體員工工作的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受!再次感謝您的大力支持,期待您於不久的將來再次光臨貴陽喜來登貴航酒店。
Qingfengyayu
Deluxe Room (2 Beds)
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on May 4, 2025
The room is very spacious and the transportation is convenient. It is convenient to go anywhere, the best choice for travel.
Original TextTranslated by Google
Response from Property: 尊敬的淸風雅雨,您好!衷心感謝您的滿分好評,您的滿意是酒店全體員工工作的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受!再次感謝您的大力支持,期待您於不久的將來再次光臨貴陽喜來登貴航酒店。