CityPharos Hotel Guilin Reviews

Response from Property: 感謝您的認可！為客人提供舒適的入住體驗是我們的首要目標。很高興您喜歡行政樓層的升級服務、房間的整潔和城市景觀。關於地理位置的問題，我們已記錄反饋，未來會通過提供交通指南或合作 shuttle 服務來優化便利性。期待您的再次光臨！

Response from Property: 非常感謝您的超詳細好評呀！能讓您在我們這兒感受到高性價比，好環境與貼心服務，是我們最大的榮幸，會繼續保持，期待您下次再來享受安全舒適的住宿。

Response from Property: Good morning, dear guest! Thank you for writing us a review, and thank you for choosing Dengta Light Residence Hotel! We have a treadmill, but the platform backend classification only has one option for the fitness room, and there are no more detailed items such as treadmills, pullers, etc. that can explain the names of sports equipment in detail. We can only check the fitness room. Thank you for reminding us to avoid misleading more guests. We have already checked the fitness room! Thank you again for your comment and wish you a happy holiday!

Response from Property: Good morning,esteemed guest,Thank you very much for your review! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide guests with simple yet delicious breakfast options, and we're thrilled that you found it satisfactory. It's wonderful to know that our rooms were comfortable and just the right size for you. We look forward to welcoming you again in the future and will continue to strive to offer you even better service and experience!尊敬的贵宾，早上好，非常感谢您的评论！我们很高兴听到您在我们酒店住得很愉快。我们努力为客人提供简单而美味的早餐选择，我们很高兴您觉得满意。很高兴知道我们的房间舒适，大小正合适。我们期待未来再次欢迎您的光临，并将继续努力为您提供更好的服务和体验！

Response from Property: Distinguished Guests，Happy holidays！Thank you for your five-star reviews, and thank you for loving the Lighthouse Hotel！To create perfection and comfort has always been the goal of lighthouse hotel staff，We try to create a sense of home and atmosphere，The guests eat around the long table, just like a restaurant at home，Lily in the living room, roses on the table, warm and beautiful！I hope to see you again and have the honor to serve you again！Thank you again for staying at the Lighthouse Lounge and wish you a happy life！尊贵的客人，假期快乐！感谢您的五星好评，更感谢您喜爱灯塔轻居酒店！缔造完美和舒适，一直是灯塔轻居酒店全体员工不懈追求的目标，我们努力营造家的感觉和氛围，客人们围着长桌用餐，就像在家里的餐厅；客厅里盛放的百合，餐桌上的玫瑰，温馨又美好。希望还能见到您，能很荣幸的再次为您服务！再次感谢您下榻灯塔轻居酒店，并祝您生活愉快！

Response from Property: Dear guests, good morning! Thank you very much for choosing Lighthouse Light House Hotel as a small place to stay during your trip, and thank you for your praise! The hotel environment is very beautiful, rich and beautiful lake, fresh air, as well as stylish and simple decoration rooms, has been a lot of guests love. Thank you for giving our service so high evaluation, we will strive to provide the most sincere service for any guest! We welcome you again and wish you a pleasant visit.尊敬的宾客，上午好！非常感谢您选择灯塔轻居酒店作为您旅途中的小栖之地，更感谢您的好评！酒店的环境很美好，丰盈美丽的麓湖，清新的空气，以及装潢时尚简约的房间，一直是很多宾客的喜爱。感谢您给予我们的服务这么高的评价，我们会努力为任何一位光临的宾客提供最诚挚的服务！欢迎您再次光临，并祝您愉快！

Response from Property: Dear guest, Hello! Thank you very much for choosing to stay with us and for taking the time to share your experience. We are very pleased that you were satisfied with the room size, cleanliness, ventilation, and overall living environment. We are deeply sorry for the shortcomings in the breakfast, especially the coffee and milk quality that did not meet your expectations. Your feedback is invaluable to us. We have noted these issues and will communicate with the catering team to improve breakfast quality as soon as possible. In the future, we will pay greater attention to the selection and processing of ingredients to ensure that the coffee and milk are to your taste. Thank you again for your understanding and support. We will work hard to improve and hope that you will enjoy an even more satisfactory breakfast service during your next stay. We look forward to seeing you again and wish you a happy stay!

Response from Property: Dear guest, thank you very much for your detailed review and high praise for our Lighthouse Lighthouse Hotel Guilin! We are honored to have provided you with a comfortable and cost-effective stay. We are very pleased to hear that you enjoyed the quiet environment, ample parking, great views from the room, and well-equipped facilities. This is the result of our continuous efforts to provide guests with excellent service and a comfortable environment. Your satisfaction is our greatest encouragement and affirmation. We are also pleased to know that you are satisfied with our location and surrounding facilities. Numerous shopping malls, convenient dining and shopping options, and fast takeout service all make your stay more convenient and enjoyable. Thank you again for your recommendation and trust. We hope that you will choose our Lighthouse Lighthouse Hotel Guilin as your accommodation on your next visit to Guilin. We will continue to work hard to provide you with even better service and a more comfortable accommodation. We wish you a pleasant trip and look forward to serving you again!

Response from Property: Dear guest, we are deeply sorry for the unpleasant stay you experienced. We deeply regret this and take your feedback seriously. We are deeply sorry about the bugs on your bedside table. This was indeed an oversight in our cleaning procedures. We have immediately arranged for a professional team to thoroughly clean and disinfect your room and the entire floor, and we have stepped up daily hygiene inspections to ensure this issue does not recur. We sincerely apologize for the insufficient number of washer-dryers and their poor cleaning conditions. We are currently working to increase the number of laundry facilities and thoroughly clean and maintain the existing equipment to ensure convenient and efficient use for our guests. We will also strengthen staff training to enhance their service awareness and operational skills to ensure we provide even better service. Regarding the hotel's remote location, we understand this may cause inconvenience. To address this issue, we will provide more detailed transportation information to facilitate your travel to the hotel and surrounding attractions. We once again apologize for the poor attitude of the evening front desk staff. We have already given the front desk staff a serious reprimand and educated them, and have strengthened service training to ensure that every staff member provides warm and friendly service. Finally, thank you for your kind words about the size of our rooms. We are committed to providing guests with spacious and comfortable accommodations and will continue to strive to improve our service quality to ensure you have a more pleasant stay. We sincerely apologize for the inconvenience and look forward to your next visit to experience our improvements. If you have any questions or need further assistance, please feel free to contact us. We wish you a pleasant stay!

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and leaving us such a wonderful feedback. We are sincerely happy to know that you were surprised to stay in the parent-child room and that the front desk lady dried your clothes and gave you snacks. We are always committed to providing guests with a warm and comfortable stay experience, and your satisfaction is our greatest pursuit. Thank you again for your recognition and look forward to your next visit. We will continue to provide you with quality service. I wish you a pleasant journey!

Response from Property: Good afternoon, distinguished guests! Thank you very much for your kind words and sharing! We are delighted to hear that you are so satisfied with our hotel's service and environment. We are committed to providing our guests with the best possible accommodation experience, including convenient travel services. Regarding your flight delay, we understand and appreciate your trust and support. We are pleased to offer you a flexible solution and look forward to welcoming you back next month. Thank you again for your visit and your positive comments. We look forward to serving you again!

Response from Property: Hello, distinguished guests! Thank you very much for your wonderful review and generous praise. We are deeply honored to provide you and your family with such a warm and comfortable stay. We are very happy to know that our service staff can answer your family's questions with smiles and patience, bringing them the warmth of home. This is the direction we have been working hard to make every guest feel the warmth and comfort of home. We are also pleased with your appreciation of the room and facilities. The clean and warm layout of the room, as well as the comfort and satisfaction of the bedding and toiletries, are all the results of our hard work. We always adhere to the needs of our guests and provide quality facilities and services. Thank you very much for your high praise for the working attitude of our service staff. They always provide thoughtful service to every guest with a serious, professional and considerate attitude. We'll pass on your compliments to them so they know their efforts are recognized. Finally, thank you again for your trust and recommendation. We will continue to work hard to provide every guest with better service and experience. We look forward to your visit again and giving us the opportunity to serve you again. wish you a happy life!

Response from Property: Dear guest: Thank you for your comment. The room type you booked is a cozy family room, not a lake view room, so you cannot see the lake view. We don’t know the price of your reservation yet, but each room has a corresponding video of the room type and room environment. It is recommended that you book a hotel next time and compare it carefully before making a decision. The hotel has always been famous for its high quality. The value for money has resulted in a large number of repeat customers. The cozy parent-child room is 48 square meters, with separate dry and wet bathrooms. The room is facing south, has floor-to-ceiling windows, and the distance between the floors is very wide, with the distance between the floors exceeding 40 meters. Thank you for your comment and wish you a happy life!

Response from Property: Dear guests: Happy New Year! Sometimes happiness is just a feeling. As long as we feel it with our heart, it always lingers around us. Many things in our memory are because the feeling of happiness remains unchanged no matter how long it lasts. Enjoy life, share joy, thank you for your love for us, because of you, we are happy! Thank you for your love for us! I wish you a happy holiday and good luck in the Year of the Dragon!