Pullman Hotels in Guangzhou

I recently stayed at the Pullman Hotel at Guangzhou Airport with my 11-year-old child, and our experience was mixed. I chose this hotel for its convenience, as we had an early flight and appreciated the easy walk to the terminal. However, check-in was uncomfortable due to the receptionist asking questions. It felt odd when she inquired if we were staying in the same room, especially since I had booked a room with twin beds for us. Her questioning about whether we were together and whose name was on the booking made me question how many children book into the hotel. On a positive note, the staff who helped us with our luggage was fantastic and made the process smoother. However, I was confused when asked to ”depose my money,” which added to my frustration. Better communication would improve the experience. While the hotel has its strengths, the check-in process needs attention to ensure guests feel welcome.