Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
this hotel very and good service very near downtown will book again
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Mate
Deluxe Room (2 beds)
Stayed in Sep 2024
Couple
3 review
4.5/10
Posted on Oct 12, 2024
Surprisingly dirty hotel room, with mould and stains everywhere on the walls and furniture, we also found multiple cockroaches. Some of the receptionists were nice, although room service only came on a single day out of our 4 day stay.
-Positives
Convenient location, although not central and in a pretty run-down negative area
Fridge and washing machine in room
Store downstairs
Spacious room
-Negatives
Bad wifi
Bug infested room
Bad cleanliness
Outdated furniture
Leaky shower
Not functioning toilet
. The room was spacious but it falls below cleanliness standards
Response from Property: 尊敬的客人,非常抱歉讓您在入住期間遭遇如此糟糕的體驗,您細緻的反饋讓我們深刻意識到服務與環境存在的嚴重問題,對此我們感到無比愧疚!針對您提到的衞生問題,我們已緊急安排專業團隊對所有房間進行深度消殺、除黴清潔,並更換受損傢俱;針對蟑螂蟲害,將聯繫專業滅蟲公司開展全面防治工作。關於設施故障(淋浴漏水、馬桶無法使用、網絡不穩定),工程部已連夜檢修排查,後續將定期維護。同時,我們會加強客房服務管理,確保每日服務到位。您認可的接待服務、便利設施和空間優勢,我們定會繼續保持並優化。為表歉意,誠邀您私信留下聯繫方式,我們將為您提供全額退款或下次入住免單補償。您的監督是我們改進的動力,懇請再給我們一次機會,以全新面貌迎接您!
Sharon PS
Simple And Selected Large Bed Room
Stayed in Jun 2024
Family
10 review
9.5/10
Amazing
Posted on Jul 17, 2024
Thank God we found this hotel just 10 minutes walk away from Beijing Road Station Exit A. 2 minutes walk to 天字码头Tian Zi Piers This hotel looks a bit old but very spacious and have sofa and table for dining. This hotel provides complete necessary amenities such as 2 room key cards, the minibar, the microwave, kettle, washing machine cum drier, windows with beautiful view of ZhuJiang River and cruise. The front desks staffs and cleaner are very friendly and helpful. We did not know how to on the TV and connecting to hotel WIFI the front desk female staff 小陈 Xiao Chen was very helpful. She came to our room and taught us how to on TV and connecting to WI-FI. The cleaner also helped us to spray air freshener when we asked for it. There's no smoking smell in the hotel vicinity or in the hallway when we checked in. The overall surrounding of this hotel was very clean and no smoking smell. We can even go to level 43 to snap photo of the ZhuJiang river view. Highly recommended this hotel.
6/16
Response from Property: 尊敬的賓客:您好!您的滿意是我們最大的動力,您的鼓勵是我們能量的源泉,您的青睞是我們前進的朝氣,千言萬語匯成一句話,感謝您對酒店的支持。
SHIREEN
Deluxe Room (2 beds)
Stayed in Mar 2024
Solo traveler
15 review
8.5/10
Very Good
Posted on Apr 27, 2024
Room size was small when compared to Trip.com listing.It was mentioned as 40-45 meter square but the actual was 275-300 meter square.
Front office staff was nice and check in was easy.Got early check in.Breakfast was good.
Super market is just attached to the building and it is very easy to buy basic needs.
Very near to river cruise terminal.Lots of restaurants around.Overall it was a nice stay.my room number was 1007
6/7
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. The apartment is equipped with 24-hour staff. If you encounter any problems at any time, please communicate with us in time. We are also sure that we can help you solve the problem. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Guest User
Elegant And Fresh King Room(Independent Washing Machine + Refrigerator)
Stayed in Nov 2024
Family
6 review
7.5/10
Posted on Dec 17, 2024
Hot water will run out real quick, need to wait before there is hot water again.
Response from Property: 非常感謝您對我們的評價,由於一些不足缺失部分讓您此次入住有些美中不足,真的非常抱歉!也唯有您的建議才能促使我們不斷進步。小維不斷提醒自己:服務無止盡!我相信下回您入住時,一定會有全新更好的體驗!祝您生活愉快~~~
Phuping
Two-bedroom suite
Stayed in May 2024
Business traveler
37 review
4.5/10
Posted on Jul 6, 2024
Bad. A bit far from a subway station. The room was old and dirty. I am allergic to dust mites and I had rash all over my body. I need to take a medicine for it.
Response from Property: 非常感謝您對我們的評價,由於一些不足缺失部分讓您此次入住有些美中不足,真的非常抱歉!也唯有您的建議才能促使我們不斷進步。小維不斷提醒自己:服務無止盡!我相信下回您入住時,一定會有全新更好的體驗!祝您生活愉快~~~
LawrencePoh
Elegant And Fresh King Room(Independent Washing Machine + Refrigerator)
Stayed in Feb 2024
Traveling with friends
36 review
7.0/10
Posted on Apr 29, 2024
near Beijing rd
Response from Property: Dear guests: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. The apartment is equipped with 24-hour staff. If you encounter any problems at any time, please communicate with us in time. We are also confident that we can help you solve the problem. At the same time, we are more motivated to keep moving forward, and hope to have more opportunities to serve you!
Allaeddin Fathi Almasabeeh
Elegant And Fresh King Room(Independent Washing Machine + Refrigerator)
Stayed in Mar 2025
Business traveler
19 review
4.0/10
Posted on Apr 27, 2025
Not the same as photo
Response from Property: 尊敬的賓客您好:感謝您入住維福頓御江苑公寓,未能給您帶來好的入住體驗感受,我們深感歉意。公寓內配置了24小時工作人員值班,在您入住期間,遇到任何問題,都可以同我們工作人員進行溝通,我們一定會竭盡全力的幫助您。再次感謝您評價,您的滿意是對我們最大的支持,真誠期待您的下次光臨!
Guest User
Elegant And Fresh King Room(Independent Washing Machine + Refrigerator)
Stayed in Sep 2023
Business traveler
5 review
10/10
Outstanding
Posted on Nov 1, 2023
good breakfast. people at reception are welcoming. clean room and goodservices
Response from Property: Dear guests: Hello! Thank you for your visit, and we also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Guest User
Elegant And Fresh King Room(Independent Washing Machine + Refrigerator)
Stayed in Apr 2024
Family
1 review
8.5/10
Very Good
Posted on May 22, 2024
Clean and comfortable bed
Response from Property: 尊敬的賓客: 您好! 感謝您的光臨, 同時也真誠感謝您對我們的喜愛和認可。公寓配置了24小時工作人員,隨時遇到問題,及時同我們進行溝通處理,我們也一定相信能幫您把問題進行解決。 同時我們也更有動力繼續前行, 希望能有更多為您服務的機會!
Canada-Fun
Elegant River-view King-size Bed Room(Independent Washing Machine + Refrigerator)
Response from Property: Dear guest, hello! Thank you for choosing your stay and sharing your feedback! Beautiful time, who will meet you in the eyes of someone unintentionally, boating in the text. I met you unexpectedly this time. Thank you for this fate, we will cherish it even more, and look forward to working with you
wave1221
Elegant River-view King-size Bed Room(Independent Washing Machine + Refrigerator)
Stayed in Mar 2023
Other
2 review
2.0/10
Posted on Jun 27, 2023
No good
Response from Property: Dear customer, we are deeply sorry for your experience during your stay at the hotel. Thank you very much for your opinion. We will further strengthen the hygiene aspect. Only your suggestions can make us continue to improve. Xiaowei keeps reminding himself: the service is endless! I believe you will have a new and better experience next time you stay! I wish you a happy life~~~
Guest User
Elegant River-view King-size Bed Room(Independent Washing Machine + Refrigerator)
Stayed in Apr 2025
Business traveler
11 review
9.5/10
Amazing
Posted on May 16, 2025
The hotel is very close to Haizhu Square and has convenient transportation
The lobby staff was excellent; immediately helped with issues and dealt with them promptly
The room is very clean and tidy, the air conditioning is quiet and the temperature is comfortable. There is a washing machine and dryer in the room, and laundry detergent is provided, which is very convenient. If the room you choose is newly renovated and there is no washing machine in the room, you can hand over your laundry to the lobby staff.
The room is on the 11th floor, with views of the Haizhu Bridge and Jiefang Bridge from the window, and the night view is first-class at night. The only problem is the flushing of the toilet
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造更高級的服務水準,期待下一次的出行,我們能為您創造更加完美服務。祝您生活愉快!