So You Hotel (Guangzhou Tianhe Coach Station)

So You Hotel (Guangzhou Tianhe Coach Station) Reviews

So You Hotel (Guangzhou Tianhe Coach Station)

No.604 Yanling Road, Tianhe District, Guangzhou, Guangdong, 510000, ChinaView Hotel Details
So You Hotel (Guangzhou Tianhe Coach Station)
So You Hotel (Guangzhou Tianhe Coach Station)So You Hotel (Guangzhou Tianhe Coach Station)So You Hotel (Guangzhou Tianhe Coach Station)
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So You Hotel (Guangzhou Tianhe Coach Station) Guest Reviews

4.4/5
3321 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(3321)
Positive reviews(3255)
Reviews with photos/video(2064)
Easy to get around(250)
Close to metro(153)
Friendly front desk staff(137)
Well decorated(85)
Well designed(82)
Excellent room layout(35)
Good Internet(19)
Negative reviews(66)
Guest User
Jimu Double Bed Room-Popular Choice
Stayed in Oct 2024
Couples
8 review
3.2/5
Posted on Oct 20, 2024
The location and amenities provided are great but the wall inside the room and carpet along the corridor are very dirty. The drainage system is poor so the bathroom will flood when showering and the water pressure is hard to control. The air con and surrounding are noisy and the temperature is fixed at 25 degrees. We even saw a cockroach and spider web inside the room argh!
Response from Property: 親愛的賓客,我們真誠地為您在我們酒店的不滿意感到抱歉。我們將認真對待您的意見,並確保相應改進。
Wai Khian
Budget Room-Hot Sale
Stayed in Oct 2024
Couples
2 review
2.0/5
Posted on Nov 6, 2024
The hotel looks impressive from the outside and in the common areas, but the rooms and interiors don't match that quality. On our first day, when we checked in, the reception staff was unfriendly and didn't greet us. They only asked for our documents for verification and immediately suggested we upgrade our room. Initially, we declined the upgrade since the room looked fine based on online photos. However, after seeing the actual room, we had no choice but to upgrade. We were two people with two large check-in suitcases, and the original room barely had enough space. It seemed designed for a single backpacker rather than for two people with luggage. After upgrading to a larger room, the space was much better, but the layout was odd, and it didn’t feel clean. Some specific issues we encountered: The washroom glass door left a large open gap at the top, and oddly, the ventilation fan was placed outside the washroom. The shower was broken, making it difficult to control the water flow. Water somehow still splashed into the room, even with the door closed. The bed was not clean, with visible stains and a lingering smell of smoke. It was clear the bedsheets hadn’t been properly washed. Additionally, both the day and night reception staff were consistently unfriendly and didn’t greet guests at any point.
Response from Property: 尊敬的賓客:,您好!感謝您入住小素並提出寶貴意見,對於您遇到的問題我們深表歉意,對於您提出的寶貴意見酒店亦非常重視,我們已將您的寶貴意見反饋給各相關部門跟進處理,酒店會不斷加強服務人員的服務態度,努力為每一位賓客提供更為優質的服務,誠摯歡迎您的再次光臨!
Steller911
Budget Room-Hot Sale
Stayed in May 2024
Solo travelers
38 review
4.0/5
Very Good
Posted on Jun 4, 2024
Room not very clean but still acceptable, furniture abit old. Staff keep ask to top up to upgrade room. There are better hotel option available at same price.
Response from Property: Hello dear guests! Thank you very much for taking the time to write a review for our hotel. We feel very warm and encouraged by your review. We will continue to work hard to improve service quality and provide you with a more comfortable accommodation experience and considerate services.
Guest User
Lisu Double Bed Room-Light Luxury View
Stayed in Apr 2024
Travel with friends
2 review
3.5/5
Posted on Jul 24, 2024
room are old and stuffy, need to keep Aircon on 24hours to reduce the stuffiness. location is near train station
Response from Property: 尊敬的賓客,感謝您入住,我們將繼續努力並不斷完善我們的設施,希望有機會繼續為您提供服務,期待您的再次光臨
Guest User
Lisu Double Bed Room-Light Luxury View
Stayed in Apr 2024
Business travelers
2 review
3.7/5
Posted on Apr 30, 2024
Was travelling on a budget for a short 2-night stay for client meeting, and picked this 3-star hotel that is a fairly short walk from the metro station's exit B. Picked the Guestroom - with View (Double bed) because I was concerned the cheaper rooms might not have windows and didn't want to feel claustrophobic. Didn't spend too much time in the hotel except to get a good night's sleep hence nothing much more to comment about. Only slight grouse is that there is a stale smoke smell throughout the hotel, but I can imagine that it would be the issue in most of the hotels in Guangzhou save for the 5-star ones.
Response from Property: Dear guest, we sincerely apologize for your dissatisfaction in our hotel. We will take your feedback seriously and ensure improvements are made accordingly.
Guest User
Budget Room-Hot Sale
Stayed in Apr 2024
Couples
4 review
4.7/5
Amazing
Posted on Apr 20, 2024
Hotel is just across Tianhe Coach Terminal station. Location is very convenient and the exit near the hotel has an escalator. They offer water, toiletries and snacks as well.
Response from Property: Dear customer, simple words all reveal true feelings, and long distances all convey sincere blessings. Thank you for your choice. Your satisfaction is the best encouragement to us! Looking forward to your stay!
Guluuumulu
Memory Room - Double Occupancy
Stayed in Apr 2024
Couples
1 review
4.0/5
Very Good
Posted on Apr 24, 2024
The room we stayed was small for two people but the room was clean.
Response from Property: 尊敬的賓客您好!非常感謝您抽出寶貴的時間為我們的酒店撰寫好評,您的評價讓我們感到非常温暖和鼓舞。我們會繼續努力提升服務質量,為您提供更加舒適的住宿體驗和貼心的服務。
Guest User
Jimu Double Bed Room-Popular Choice
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 18, 2024
good👍🏻
Response from Property: Dear customer, thank you for leaving a good review about our hotel. We are very happy to provide you with a comfortable stay.
Guest User
Stayed in Jan 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jan 15, 2022
good nice 小
Response from Property: Hello, dear guests! Thank you for your encouragement and recommendation to Suyu Hotel! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! I wish: all the best!
Guest User
Budget Room-Hot Sale
Stayed in Mar 2022
Couples
6 review
5.0/5
Outstanding
Posted on Mar 26, 2022
good!
Response from Property: 尊敬的賓客:您好!感謝您選擇素寓酒店,我們很高興您在酒店有一段愉快的入住經歷, 感謝您對酒店的支持與信任, 同時感謝您對酒店提出的寶貴建議, 我們將繼續努力, 為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧!
Guest User
Lisu Double Bed Room-Light Luxury View
Stayed in Dec 2024
Other
5 review
4.0/5
Very Good
Posted on Dec 17, 2024
The location of 208 Hotel is very good, quiet in a busy city, and convenient to get in and out. It is close to the subway entrance. Although the building is a bit old, the accommodation environment is OK. It is very cost-effective and it is an independent building. The bedding is very comfortable. If you are not pursuing a luxurious experience, it is enough for a travel stay. The front desk staff has a good service attitude. We will try our best to help when we make requests. We will choose Su Yu Zhenpin Hotel again when traveling on business.
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6/9
Response from Property: Thank you for your five-star praise! Xiaosu will continue to maintain the excellent accommodation environment and considerate service, making you feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy!
Guest User
Budget Room-Hot Sale
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 17, 2024
303 Hotel is clean, spacious and bright, with convenient facilities. The service is excellent, warm, efficient, and basically responsive. The room rate is affordable, parking is free, the location is very good, the hotel is also easy to find, and the stay is very satisfactory. The transportation is very convenient, the service is very warm and thoughtful, the pillows and quilts are very clean, the room has no odor, good ventilation, and good sound insulation
Original TextTranslated by Google
6/8
Response from Property: Thank you for your five-star praise! Xiaosu will continue to maintain the excellent accommodation environment and considerate service, making you feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy!
Guest User
Minimalist Tatami Room-Peaceful Sleep
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 16, 2024
213 is a very nice hotel. I booked a tatami room. The price is not expensive. You can stay in such a stylish room for less than 200 yuan in the Tianhe Bus Station area. The decoration is very thoughtful. There is music in the lounge area and books can be borrowed. Although the room is small, it has everything. The shampoo and shower gel are all family-sized, which I think is very good.
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6/9
Response from Property: Thank you for your five-star praise! Xiaosu will continue to maintain the excellent accommodation environment and considerate service, making you feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy!
Guest User
Jimu Double Bed Room-Popular Choice
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Before coming here, I was worried about whether I would step on thunder, but after arriving, I found that this hotel is still very cost-effective. The front desk staff are very enthusiastic and professional. If there are any problems, they can respond and solve them in time. It can be seen that they attach great importance to the guest experience. The room is clean and tidy, and the facilities are fully equipped. Next time I stay in a hotel, Su Yu will be my first choice. It is worth a try.
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you very much for your stay and praise! We are very happy to bring you a wonderful time during your trip. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to your next visit and wish you a happy life!
Guest User
Lisu Double Bed Room-Light Luxury View
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The lobby of 408 is also stocked with sugar, fruit, biscuits, and hot tea. The front desk is equipped with various women's skin care products for emergencies, and even earplugs are prepared in advance. It's very heartwarming to see. Generally speaking, the room rate is usually only about 100 yuan a night, which is not expensive. The lady at the front desk is very gentle and her service attitude is really great!
Original TextTranslated by Google
6/8
Response from Property: We are very proud of your evaluation! Thank you for your support and recognition of the hotel in all aspects. Everything we do is to give every guest a wonderful experience. We are really touched to see your affirmation. I wish you a happy life and all the best!