Guangzhou Business Hotel (Shangxiajiu Pedestrian Street Changshou Road Subway Station Branch) Reviews

Response from Property: Hello, thank you for choosing our hotel and sharing your stay experience. We are very sorry to hear that you had such an unpleasant experience during your stay, which runs counter to our original intention of always striving to provide guests with quality services. We are deeply sorry about the service attitude of the front desk staff you mentioned. We have always emphasized that employees should treat every guest with enthusiasm and friendliness, but obviously this time we did not do so. We will immediately conduct serious criticism and education on the relevant employees, and strengthen service training to ensure that similar situations do not occur again. Regarding the issues of room cleanliness and drinking water supply, this is also our negligence. We will immediately arrange personnel to thoroughly clean the room and ensure that there is sufficient drinking water supply. We are well aware that clean and tidy rooms and basic living facilities are the basic needs of guests. We will strengthen daily management to ensure that each room meets the standards. As for the matching of room price and value, we will also review our pricing strategy to ensure that the price is reasonable and let guests feel that the money is worth it. We once again sincerely apologize for the inconvenience caused to you, and hope that you can give us a chance to make up for it. If you are willing to stay again, we will provide you with special discounts and services to express our sincerity. Thank you again for your feedback. Your opinions are very important to us. We will work hard to improve and provide you with better services.

Response from Property: Hello! Thank you very much for your praise and support! We are very happy to hear that you are satisfied with the hotel, especially the price, environment, surrounding facilities and the service of the front desk staff. Your experience means a lot to us. We will continue to maintain and strive to improve the quality of service so that every guest can enjoy a comfortable and convenient accommodation experience. If you have other needs or suggestions in your future stay, please feel free to tell us. We look forward to providing you with more considerate service! I hope that you can still feel the warmth and comfort of home when you come next time. I wish you a happy life

Response from Property: Hello! Thank you very much for your feedback. We are deeply sorry for the unpleasant experience you encountered. Room hygiene is the top priority of our work. For the unclean toilet and shower room, we will definitely strengthen the cleaning management to ensure that subsequent guests can use clean and tidy facilities. Regarding the problem of unstable wireless network, we will also arrange technicians to check and optimize as soon as possible to provide you with more stable and smooth network services. We apologize again for the inconvenience caused to you. We hope you can give us a chance to improve. If you have any questions in the future, please feel free to contact us.

Response from Property: The special edition has no exterior windows, so the price is very cheap and you have to make a good decision about the exterior.

Response from Property: The bathroom in the special room you booked is outside, not inside. If you want to book a standard room bathroom, only the special room has the bathroom outside, so you have to check it out before booking.

Response from Property: The public bathroom for the special price room is outside.

Response from Property: Hello! Thank you for your feedback on the hotel. We are very sorry for the unpleasant experience you had. We will immediately investigate and improve the problem you mentioned. The lack of elevator facilities will indeed cause inconvenience to guests, and we will consider whether it is possible to add relevant facilities in the future. At the same time, we will also strengthen the service training of employees to ensure that every employee can serve you with a friendly and professional attitude. Once again, we apologize for the inconvenience caused to you and hope that you can give us a chance to improve. If you have any other suggestions or questions, please feel free to contact us.

Response from Property: Welcome to come again next time. Thank you

Response from Property: You are staying in a special room with a bathroom outside. If you want to stay in a better room, you should book a standard room next time. Thank you for your like

Response from Property: Thank you for your review and support.

Response from Property: 謝了

Response from Property: 您好!非常感謝您的肯定和鼓勵!聽到您對酒店的環境衞生和位置表示滿意，我們感到非常欣慰。您的認可是對我們最大的支持，我們會繼續努力，保持酒店的高標準服務和環境維護，確保每一位客人都能享受到舒適、便捷的住宿體驗。如果您在未來的入住中還有其他需求或建議，歡迎隨時與我們溝通。我們期待您的再次光臨，希望您每次入住都能感受到我們的用心和誠意!祝您生活愉快!