No.11 North Jingu Road, Huadong Town, Huadu District, Guangzhou, Guangdong, 510890, ChinaView Hotel Details
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Holiday Inn Guangzhou Airport Zone Guest Reviews
4.6/5
Very Good
275 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(275)
Positive reviews(264)
Reviews with photos/video(32)
Delicious breakfast(20)
Friendly front desk staff(19)
Classy environment(18)
Offers pick-up/drop-offs(17)
Awesome amenities(16)
Close to airport(15)
Quiet & comfortable(11)
Easy to get around(10)
Negative reviews(11)
Henvshi
Superior Double Room
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Nov 27, 2024
I love this place! good value for money
Response from Property: I'm thrilled to hear that you love this place and find it great value for money! Your positive feedback is not only a huge encouragement for us but also a testament to our commitment to delivering exceptional experiences at an unbeatable price. Thank you so much for your valuable endorsement. We'll continue to strive and ensure that every guest has a delightful time here. Looking forward to welcoming you back soon!
Anonymous User
Superior Room (2 Beds)
Stayed in Apr 2024
Couples
72 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Yes it's a hotel in the leafy suburbs of guangzhou you get me with
Response from Property: Dear guests, thanks for taking the time to share your feedback with us. In order to make our guests' stay even more memorable, we will continue to strive to provide excellent service so that our guests enjoy the best service they deserve. We again look forward to your next stay and continue to support us in the near future. Thank you very much!
Guest User
Superior Room (2 Beds)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on May 7, 2024
Great service and facilities. Convenient location near the airport
Response from Property: Dear guests, thanks for taking the time to share your feedback with us. We are glad to know that you have enjoyed your stay with us. In order to make our guests' stay even more memorable, we will continue to strive to provide excellent service so that our guests enjoy the best service they deserve. We again look forward to your next stay and continue to support us in the near future. Thank you very much!
Gavrila Adrian Mihai
Superior Double Room
Stayed in Feb 2025
Business travelers
6 review
3.7/5
Posted on Mar 11, 2025
Nice and clean
Response from Property: 尊敬的賓客,感謝您選擇我們的酒店,並抽出寶貴的時間為我們提供中肯的評價。我們一直致力於為賓客提供舒適、整潔的住宿環境。可能在此次入住過程中,房間的某些方面未能完全滿足您的期望,對此我們深感抱歉。您的反饋是我們不斷改進和提升服務質量的重要動力,我們將針對您的評價進行內部檢查與討論,確保我們的設施和服務能夠更符合賓客的需求和期望。再次感謝您的評價與支持。期待您下次入住時,能夠感受到我們明顯的改進和提升。祝您生活愉快!
Guest User
Superior Double Room
Stayed in Jun 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 12, 2023
Service is above standard, proactive and helpful!
No Bar or meal available after 10pm, May have to improve as airport hotel.
Response from Property: Dear distinguished guest, thank you for your support! Your satisfaction makes us feel that all our efforts and intentions are worthwhile. We hope that our warm service and comfortable room can leave a good memory for your journey. The heartbeat is only a moment of youth, and company is the best A long confession. In many cases, love cannot be expressed in words. A few simple comments from you are enough to comfort our efforts! Thank you for your review and wish you a happy life~
GEDDI
Superior Double Room
Stayed in Sep 2023
Business travelers
7 review
4.7/5
Amazing
Posted on Oct 6, 2023
Quite, very clean and wonderful place . Great environment.
Response from Property: Dear guests, thanks for taking the time to share your feedback with us. We are glad to know that you have enjoyed your stay with us. In order to make our guests' stay even more memorable, we will continue to strive to provide excellent service so that our guests enjoy the best service they deserve. We again look forward to your next stay and continue to support us in the near future. Thank you very much!
Jade Tremblay
Superior Double Room
Stayed in Dec 2022
Solo travelers
1 review
3.5/5
Posted on Jan 31, 2023
I wish I had known that room service would be closed before booking this hotel because I would have booked somewhere else considering how out of the way and difficult it was to find decent Western food in this area. I was feeling a little off my first day here due to having gotten a Pfizer Vaccination in Bangkok the day before, and I didn't want to leave my hotel room however when I tried to call room service no one answered, when I called the front desk they told me there would be no room service until Monday.
Otherwise, the hotel was great, I think they might have given me an upgrade because my room had a surprise balcony (which I definitely made use of). The pool and gym were decent and the staff at the pool were excellent and even loaned me a swim cap because I hadn't brought my own. The hotel was very nice and clean, as can be expected at a Holiday Inn, and the breakfast was varied and delicious offering several foreign breakfast options.
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are very sorry for the problems you encountered during your stay. We have reported to relevant departments and will continue to follow up. We will continue to improve the shortcomings and strive to provide you with a better check-in experience! Thank you again for your comments and look forward to seeing our progress. At IHG, we redefine hotel cleanliness standards through our Continent-wide cleaning program, which aims to ensure a cleaner and safer stay for you and every IHG guest from check-in to departure. Standard upgrade, peace of mind "continent". Thank you again! We are looking forward to your visit again! Sincere thanks, general manager Nelson Wong
Guest User
Superior Double Room
Stayed in Dec 2022
Solo travelers
5 review
4.7/5
Amazing
Posted on Jan 27, 2023
Super friendly and helpful staff. Even at 330 in the morning getting a taxi to the airport.
Response from Property: Dear Guests, Thank you for your stay at Guangzhou R&F Airport Holiday Inn. We are delighted to learn of your praise for the hotel staff and service. Going out and living comfortably is the expectation of every traveler and the ultimate goal of our hotel service. At IHG, We redefine hotel cleanliness standards through our Continent-wide cleaning program, which aims to ensure a cleaner and safer stay for you and every IHG guest from check-in to departure. Standard upgrade, peace of mind "continent". Thank you again! We are looking forward to your visit again! Sincere thanks . general manager Nelson Wong
Guest User
Kuya Family Double Bed Room (Super Wings Theme)
Stayed in Jun 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 9, 2022
That was awesome hotel, I really liked their service and hospitality. All staff were friendly and helpful in all aspects. They make you feel like your home, and I would like to appreciate that. I highly recommend this hotel for any guest passing through Guangzhou, and I wish I had some more days to stay. Pick up from/to airport was on time, with professional drivers assigned!
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to your visit again! Sincere thanks,general manager Nelson Wong
記錄每一個旅程 美麗的風景
Superior Double Room
Stayed in Feb 2025
Couples
8 review
5.0/5
Outstanding
Posted on Mar 10, 2025
This time I stayed in this hotel, the service and facilities were very good. The Chinese and Western refreshments in this hotel were very delicious. The room was very large and clean. I was very satisfied with my stay in this hotel. Thank you for the hotel service.
Original TextTranslated by Google
Response from Property: 非常感謝您對我們酒店的支持與厚愛!我們非常高興得知您對此次入住體驗感到滿意。您的肯定是對我們服務團隊和設施的最大鼓勵。我們一直致力於為每一位客人提供舒適、温馨的住宿環境,並確保每一位客人都能享受到高品質的服務。無論是中西式茶點的美味,還是房間的寬敞與整潔,都是我們努力為您打造完美體驗的一部分。再次感謝您的好評與支持,期待您的再次光臨!我們將繼續努力,為您帶來更加優質的入住體驗。
Xuanzelvcheng
Superior Double Room
Stayed in Jan 2025
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The hotel is about 25 minutes away from Baiyun Airport, making it an ideal resting hotel for transit. Although the hotel is a bit old, it is well maintained. There are residential areas around the hotel, which is very convenient for eating and buying daily necessities. I would like to especially thank Vivian and Christine from the front desk for their enthusiastic service and detailed introduction. Since I am not familiar with Guangzhou and the airport area during my business trip, their detailed introduction helped me understand how to arrange and plan the next trip. I would also like to thank James for his help when I checked out. He not only helped me contact the car but also helped me carry a lot of my luggage. I am very grateful to these three colleagues from the hotel.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!非常感謝您的五分好評,您的認可是對我們最大的鼓勵,為入住的客人提供舒適的環境和優質服務是我們每一位工作人員的職責。進入大堂您感受到温馨的服務和簡約的裝修風格。同時,為客人提供健身房及游泳池、免費高速無線網絡、中西式自助早餐、軟硬雙枕、優質輕奢的羽絨床品以及舒適的沐浴設施。真誠期盼您的再次光臨,祝您生活愉快!
Zen Lu
Superior Double Room
Stayed in Nov 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Dec 3, 2024
The front desk service was very good. The hotel was very nice. I especially like Vivian and Cary, who were very warm and considerate. I will come again next time.
Original TextTranslated by Google
Response from Property: 非常感謝您的肯定與好評!得知您對我們的前台服務感到滿意,我們倍感榮幸。他們的熱心與貼心正是我們團隊一直追求的服務標準。您的認可不僅是對他們個人工作的極大鼓勵,也是對我們整個酒店團隊努力的最好回饋。期待在未來的日子裏,您能再次光臨,讓我們有機會繼續為您提供卓越的服務體驗。我們承諾,將會一如既往地致力於提升服務質量,確保每一位賓客都能感受到家一般的温暖與舒適。再次感謝您的寶貴意見,期待與您的再次相遇!祝您生活愉快,萬事如意!
Anonymous User
Superior Double Room
Stayed in Feb 2025
Business travelers
3 review
0.8/5
Posted on Mar 30, 2025
This is an older hotel. The toilet in the room smells like sewer. It's the 21st century. They don't allow takeout upstairs or put it at the front desk. They can only put it at the door. It's so cold. The front desk refuses to deliver it. There is no robot to deliver the food. The decoration is like this. If you don't know the service, you would think it's a small hotel from the 2000s. It's just a show. Those who are on business trips know how speechless it is to come back late at night and not have a hot meal. For this location and this service, it costs more than 400 a night. Stay away.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住我們酒店並抽出時間反饋寶貴意見。對於您在入住期間遇到的不愉快體驗,我們深表歉意。 關於您提到的衞生間反味問題,我們已第一時間聯繫工程部排查檢修,並將對老舊管道進行深度清潔與維護,確保後續不再發生類似情況。您的舒適體驗始終是我們關注的重點,未能在此次入住中達標,我們深感遺憾。 對於外賣服務未能及時送達的問題,我們已對前台團隊加強服務意識培訓,同時將積極考慮引入智能化配送設備(如送餐機器人),以提升服務效率。 您反饋的價格與服務匹配度問題,我們非常重視。酒店近期正逐步推進設施升級計劃,您的意見將幫助我們更精準地優化服務細節。若您願意再次入住,我們將為您安排升級房型或特別禮遇以示誠意。 再次感謝您的直言相告,祝您工作順遂,期待有機會為您提供更好的體驗。
Guest User
Superior Double Bed Room With Garden-View On High Floor
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Very close to the airport, the service is also in line with the old holiday standard, better than the new holiday. Overall a very good feeling
Original TextTranslated by Google
6/9
Response from Property: 尊敬的客人您好!非常感謝您的五分好評!您的認可是對我們最大的鼓勵,為入住的客人提供舒適的環境和優質服務是我們每一位工作人員的職責。我們是廣州花都區首家假日品牌酒店。以西班牙風格設計,擁有12米高的、自然採光的酒店大堂,充分體現酒店節能、環保的理念和承諾。酒店擁有336間客房,中餐廳、西餐廳、大堂吧、健身中心等,時刻為廣大賓客提供熱誠周全,高效專業的品質服務。真誠期盼您的再次光臨,祝您生活愉快!
cr3663
Superior Double Room
Stayed in Aug 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Sep 24, 2024
The airport transfer and front desk service were excellent. I was upgraded to a suite. The breakfast was very good. The overall experience exceeded expectations. Next time I stay at a hotel near the airport, I will choose Holiday Inn R&F Airport.
Original TextTranslated by Google
Response from Property: Thank you very much for your valuable evaluation and high recognition! We are deeply honored and happy to know that your stay experience at Holiday Inn R&F Airport exceeded expectations. The convenience of airport transfer service, the attentive service of the front desk team and the upgrade of suites are all part of our commitment to creating a comfortable and distinguished accommodation experience for you. Your satisfaction is not only the greatest affirmation of our work, but also the motivation for us to keep moving forward. We look forward to serving you again and continuing to add warmth and convenience to your journey. Thank you again for your choice and support, and we look forward to seeing you again!