To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
Filter by:
Sort by:
All reviews(1581)
Positive reviews(1525)
Reviews with photos/video(296)
Great location(272)
Large rooms(130)
Easy to get around(102)
Perfect for families(40)
Friendly front desk staff(37)
Convenient for shopping(35)
Excellent room layout(34)
Loved the night views(19)
Negative reviews(56)
MXW
Cloud Apex Duplex Deluxe Double Bed Room (Panoramic Large Balcony + Private Kitchen + Washing Machine)
Stayed in Nov 2024
Couples
11 review
4.2/5
Very Good
Posted on Dec 12, 2024
great location place seems a lil outdated but it’s still good compared to others around for the same price
Response from Property: 【Near Guangzhou Tower, Near Haixinsha】Dear guests, hello, the hotel room facilities are regularly maintained and cared for. Please allow us to express our sincere apologies to you. If you encounter any problems during your stay, you can contact the front desk staff, and we will handle it for you in the first time. Your valuable opinions are very important to us, and we will inform the relevant departments to improve the service quality. If you come here next time, we hope you can book this hotel again, giving us a chance to apologize. Looking forward to your next visit!
This property is it a good location. That's really hard to find their reception. I searched alot to find their reception. Rooms are very big. It's a suitable for family. It's like a duplex apartment.
Response from Property: Dear customer, we are very sorry for not allowing you to have a satisfactory stay experience, please allow us to express our sincerest apologies to you. We hope to have the opportunity to serve you better next time. Wish you a happy life!
Location is great just across the IGC mall at the Liede subway station , maybe less than 10 minutes walk to the Guangdong museum , Library , Mall of the world and fountain , service is not the best probably because they seem to be extremely busy , one thing I didn’t like is the lack of proper interior doors , room doors and the bathroom are glass made
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. If you encounter any problems during your stay, you can contact the front desk staff. Oh, we will help you deal with it immediately. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again, give us a chance to apologize. Looking forward to seeing you again!
nice view and good service toilet the sink have to fix and they fixed is Ok we will stay again they have shuttle bus to canton fair
Response from Property: 【Near the Huntede Bridge, Pearl River Night View】Thank you for your review! Happy to gather at home, Xiao Wei believes in treating as family, making every trip feel like coming home. The care, concern, and attention to family members is the most sincere gift to loved ones. Looking forward meeting you again, remember to come home often.
Mohammad chaudary
Cloud Apex Duplex Deluxe Double Bed Room (Panoramic Large Balcony + Private Kitchen + Washing Machine)
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
My stay was amazing 王璐佳 gave me an upgrade the room view was really nice at night i had best time i wish i spend more time buy unfortunately it was only 1 day i am definitely going to come back again
Canton tower view is amazing and also night cruise trip is near by lots of returant cafe shop nearby
The price i paid was way more less then my experience total worth it
Response from Property: 【Near the Huntede Bridge, Pearl River Night View】Thank you for your review! Happy to gather at home, Xiao Wei believes in treating guests as family, making every trip feel like coming home. The care, concern, and attention to family members is the most sincere gift to loved ones. Looking forward to meeting you again, remember to come home often.
JackyRu
Cloud Apex Duplex Deluxe Double Bed Room (Panoramic Large Balcony + Private Kitchen + Washing Machine)
Stayed in Oct 2024
Couples
25 review
4.5/5
Great
Posted on Jan 27, 2025
Like this location. Very comfortable and close to everything that needs in GZ
Response from Property: 近獵德大橋珠江夜景】感謝點評喲!歡聚幸福家,小維信奉客人為家人,讓您的每次出行都有回到家的感覺,對家人的體貼、關懷、照顧是給親最真誠的禮物,期待與您的再次相遇,記得常回家喲
Jeremiah H
Cloud Apex Duplex Deluxe Double Bed Room (Panoramic Large Balcony + Private Kitchen + Washing Machine)
Stayed in Feb 2024
Solo travelers
21 review
3.7/5
Posted on Mar 30, 2024
Great location. Spacious apartment.
No Wifi whatsoever. That’s the only issue I found.
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. Every room in the hotel is equipped with a high-speed wireless network. You can contact the front desk staff if you encounter any problems during your stay. Oh, we will help you deal with it immediately. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again, give us a chance to apologize. Looking forward to seeing you again!
Guest User
Joyful Harmony Duplex Family Three-Bed Suite (Family Gathering, Kitchen, Large Fridge, Washing Machine)
Stayed in Nov 2023
Family
6 review
2.0/5
Posted on Jan 3, 2024
The worse apartment that we have booked! Expensive apartment with misleading information! No smart toilet. Kitchen- no kitchen at all! No spoons , no forks , no pans, no wok….misleading! Receptionist is not friendly at all. The switch on the floor is very dangerous & hazard! The bathroom door is broken 😖😖😖😖😖
Response from Property: Dear customer, we are sorry that we could not provide you with a satisfactory check-in experience. Please allow us to express our sincerest apologies to you. We hope to have the opportunity to provide you with better service next time. wish you a happy life!
Guest User
Cloud Apex Duplex Deluxe Double Bed Room (Panoramic Large Balcony + Private Kitchen + Washing Machine)
Stayed in May 2024
Couples
1 review
3.7/5
Posted on Jun 18, 2024
great location next to big mall. asked for non smoking but room smelled bit of smoke and had ash tray. for price i would say was decent.
Response from Property: Dear customer, we are very sorry for not allowing you to have a satisfactory stay experience, please allow us to express our sincerest apologies to you. We hope to have the opportunity to serve you better next time. Wish you a happy life!
This appartment is super clean and the service is excellent I’ll rate them a five star apartment
Response from Property: Distinguished guests, hello! Thank you for your five-star review. Your satisfaction is our infinite power, welcome to visit again, I wish you a smooth work, happy life!
Just a 10-minute walk from the nearest metro station, this serviced apartment has a unique layout with two queen sized beds in a loft concept. Big enough and comfortable for a family of four to travel together. However, it would be a little inconvenient for foreigners to get into the lift lobby as there’s a gentry one would need to go through but the room card won’t work. Other than that I had a pleasant stay at this place.
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. We hope to have the opportunity to serve you better next time. Have a nice life!
It is located in the city center, but we didn't see the address Marriott, so we got lost for a while
Response from Property: Dear customer, we are very sorry for not allowing you to have a satisfactory stay experience, please allow us to express our sincerest apologies to you. We hope to have the opportunity to serve you better next time. Wish you a happy life
Ahmed Haluda
Cloud Apex Duplex Deluxe Double Bed Room (Panoramic Large Balcony + Private Kitchen + Washing Machine)
Stayed in Dec 2024
Business travelers
56 review
4.0/5
Very Good
Posted on Jan 20, 2025
Rooms are a bit old, location is perfect
Response from Property: 近獵德大橋珠江夜景】感謝點評喲!歡聚幸福家,小維信奉客人為家人,讓您的每次出行都有回到家的感覺,對家人的體貼、關懷、照顧是給親最真誠的禮物,期待與您的再次相遇,記得常回家喲
Not as in the pictures. Old settings and the apartment is not worth its price. Overpriced and not worth starying there. Lack of many things. Better go to a normal hotel for cheaper or same price.
Response from Property: 尊敬的顧客您好,很抱歉未能讓您有一個滿意的入住體驗,請允許我們向您表達最誠摯的歉意。您入住期間遇到任何問題都是可以聯繫前台工作人員的哦,我們會第一時間幫您處理,您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!