Hotel Del Rio

Hotel Del Rio Reviews

Hotel Del Rio

PH22+2VF, MH del Pilar St, Iloilo City, Iloilo, 5000, PhilippinesView Hotel Details
Hotel Del Rio
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Hotel Del Rio Guest Reviews

4.5/5
Great
104 review
Verified reviews
Location4.6
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(104)
Positive reviews(102)
Reviews with photos/video(44)
Awesome stay(31)
Friendly owner(24)
Delicious breakfast(18)
Awesome rooms(16)
Great location(10)
Delicious buffet(9)
Great swimming pool(5)
Clean pool(3)
Negative reviews(2)
Melissa
Family Room
Stayed in Nov 2024
Family
1 review
3.5/5
Posted on Jan 10, 2025
The rooms are clean however, the building was too old and the air-conditioner sound was too noisy. Even the toilet fan was too noisy. The breakfast was good but the fruits and desserts were outside the restaurant so we have to go out to get some. The staff are very friendly and hospitable.
Response from Property: Mabuhay!Thank you for sharing your detailed feedback. We’re happy to hear that you found the rooms clean and enjoyed the breakfast and the friendly service from our staff. We truly appreciate your comments about the air-conditioning and toilet fan noise, as well as the fruit and dessert setup. Your feedback is valuable to us, and we’ll certainly look into improving these aspects to ensure a more comfortable experience for future guests. We hope to welcome you again soon!
Samara0520
Superior Room
Stayed in Nov 2024
Family
52 review
5.0/5
Outstanding
Posted on Dec 26, 2024
My daughter and I enjoyed our stay in Hotel Del Rio this Christmas. Aside of friendly staff, we enjoyed the breakfast. Delicious foods and the waiters are very accommodating.
Response from Property: Mabuhay!Thank you so much for sharing your experience! We’re delighted to hear that you and your daughter enjoyed your stay with us this Christmas. It’s great to know that you loved the breakfast and found our staff to be friendly and accommodating. We truly appreciate your kind words, and we can’t wait to welcome you both back for another memorable stay!
DeeRF
Superior Room
Stayed in Nov 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Dec 18, 2024
Always enjoy my stay in Del Rio. We used to stay here when we were little and enjoy the breakfast buffet. It was always nostalgic to stay here
Response from Property: Mabuhay!Thank you so much for your kind words! We're thrilled to hear that your stays with us have continued to bring back fond memories. It’s always a pleasure to welcome guests who have such a long history with us. We’re glad you enjoyed the breakfast buffet, and we look forward to making your future stays just as nostalgic and enjoyable. Safe travels, and we hope to see you again soon!
Guest User
Superior Room
Stayed in Nov 2024
Business travelers
1 review
3.7/5
Posted on Dec 7, 2024
The service is good, but the sheets are not changed. I found the previous resident’s hair on the bed😖
Response from Property: Mabuhay!Thank you for sharing your feedback. We're glad to hear that you had a positive experience with our service, but we sincerely apologize for the issue you encountered with the bedding. This is certainly not the standard we aim to maintain, and we will address this with our housekeeping team to ensure better attention to detail in the future. We appreciate your understanding and hope to provide a more comfortable stay for you on your next visit.
Mcledge
Superior Room
Stayed in Oct 2024
Couples
14 review
5.0/5
Outstanding
Posted on Dec 1, 2024
I love the ambiance, spacious room, hotel staffs are polite, free breakfast buffet, clean swimming pool and lastly afordable price.
Response from Property: Mabuhay!Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the ambiance, spacious room, and our friendly staff. It's also great to know you appreciated the breakfast buffet, clean swimming pool, and affordable pricing. Your feedback means a lot to us, and we can't wait to welcome you back for another great stay!
Missley
Family Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Excellent service. The staffs are all nice and friendly. The food are also great. Rooms are clean. Overall, we enjoyed our stay here, especially the kids, they enjoyed the pool because it is very clean.
Guest User
Superior Room
Stayed in Oct 2024
Couples
4 review
4.7/5
Amazing
Posted on Nov 18, 2024
This is my first stay at Hotel Del Rio, and it’s been quite a pleasant experience. The staff are friendly and accommodating. The room is spacious, and I appreciated that the TV comes with Netflix—always a plus! Although I haven’t tried the pool yet, the bathroom is roomy and well-equipped with essential toiletries. The body wash smells great, and I enjoyed a warm, relaxing bath after a long day. The addition of a bidet is a nice touch. The breakfast buffet is definitely worth the cost of the stay. My only concern was the parking situation. Due to frequent conventions and the popularity of the hotel’s restaurant, parking spots for in-house guests are almost always taken. I ended up parking across the street, fortunately finding a spot at a closed shop.
Response from Property: Mabuhay!Thank you for sharing your experience! We’re so glad to hear that your first stay at Hotel Del Rio was pleasant. It’s wonderful that you enjoyed the spacious room, Netflix, and the relaxing bath with the great-smelling body wash. We also appreciate your positive feedback on the breakfast buffet and the thoughtful amenities like the bidet. We sincerely apologize for the parking inconvenience you encountered. We're constantly working on improving guest experiences, and your feedback about the parking situation will certainly be taken into consideration. We hope to welcome you back again soon and ensure an even better stay!
ArtemisDee
Superior Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Really great view. Loved the peace of the place. Definitely would come back.
Response from Property: Mabuhay!Thank you for your wonderful review! We're so happy to hear that you enjoyed the view and the peaceful atmosphere. It's great to know you had such a relaxing experience, and we’d love to welcome you back for another stay in the future!
Guest User
Superior Room
Stayed in Aug 2024
Solo travelers
1 review
4.5/5
Great
Posted on Sep 23, 2024
Clean and spacious rooms. The window view is not the best and you don’t get a lot of natural light but it is good nonetheless. Love the cafe in the lobby and the attentiveness of the staff.
Response from Property: Mabuhay!Thank you for your feedback! We're glad to hear you enjoyed our clean and spacious rooms, as well as the cafe and attentive staff. We appreciate your insights about the window view and natural light, and we'll keep that in mind for future improvements. We hope to welcome you back soon!
Buddbabe
Superior Room
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Onenif our favorite hotel in Iloilo.
Response from Property: Mabuhay!Thank you for the wonderful review! We're so happy to hear that we’re one of your favorite hotels in Iloilo. It’s always a pleasure to provide you with a memorable stay, and we look forward to welcoming you back on your next visit!
Roberto T Jr.
Superior Room
Stayed in Dec 2024
Solo travelers
1 review
3.7/5
Posted on Jan 26, 2025
nice and delicious buffet breakfast. good location. aircon not so cold even in high fan speed and max. cold setting. nice receptionist. clean bedsheet but smell musty.
Anonymous User
Superior Room
Stayed in Jun 2024
Business travelers
11 review
4.2/5
Very Good
Posted on Aug 17, 2024
Good stay. Smooth booking and near where our seminar is located. Thanks for the staff very accomodating
Response from Property: Mabuhay!Thank you for your kind words! We’re delighted to hear you had a good stay and found our location convenient for your seminar. Our staff takes great pride in being accommodating, and we appreciate your recognition. We hope to welcome you back soon!
magharisatorejenny
Deluxe Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 5, 2024
nice room and children enjoy their swimming time in their pool. I love their breakfast have a lot of foods to choose. Next time i have a plan ti have a staycation when going back home again.
Response from Property: Mabuhay!Thank you for your kind words! We're delighted to hear that you enjoyed our rooms and that your children had a great time in the pool. It's wonderful to know that our breakfast selection met your expectations. We look forward to welcoming you back for another staycation when you return home!
judiperez
Superior Room
Stayed in Nov 2024
Travel with friends
3 review
2.5/5
Posted on Jan 16, 2025
The hotel looks good in the outside ( front). But once you go in, it’s somewhat old, the carpet on the stairs is so soiled and worn. The elevator is worse. It is so dirty and smelly. One reason i booked there was the was s pool. But i was so disappointed that it’s extremely dirty. Told the staff about it, they said they gonna clean it. But it was never done. The breakfast was not bad, but not worth it for the price. Sorry… this hotel is not recommendable.
Xiafei
Superior Room
Stayed in Oct 2024
Family
11 review
4.7/5
Amazing
Posted on Dec 2, 2024
The hotel is nice and clean. Hotel staffs are accommodating. Good breakfast food choices. The hotel should at least try to reconsider early check-in request for free.
Response from Property: Mabuhay!Thank you for your kind review! We're glad to hear that you enjoyed the cleanliness of the hotel, the accommodating staff, and the breakfast choices. We appreciate your feedback about early check-in requests and will definitely take it into consideration as we continue to improve our services. We hope to have the pleasure of welcoming you back soon!