Radisson RED Guang Zhou South Railway Station Reviews

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful feedback about your stay with us! We are absolutely delighted to hear that you were pleased with our location—being within walking distance of the South Train Station is indeed a convenience we strive to offer our guests, and we’re glad it added value to your trip.It warms our hearts to know our staff made you feel welcome; providing friendly, attentive service is at the core of what we do, so your kind words about them mean a great deal. We’re also happy that you enjoyed our complimentary breakfast buffet—we aim to start our guests’ days off right with a satisfying meal.Your mention of “loving your stay” is the highest praise we could ask for! We would be thrilled to have the opportunity to welcome you back again in the future, whether you’re traveling for leisure or convenience.Thank you once more for choosing us, and we look forward to your next visit!Best regards,

Response from Property: Dear Guest,Thank you so much for taking the time to share such a detailed and wonderful review of your stay at Radisson RED! We are absolutely thrilled to hear that your experience was a "breath of fresh air"—this is exactly the vibrant, welcoming vibe we strive to create for every guest, and it means the world to us that our bold decor stood out as a pleasant change from standard hotel designs.We are particularly delighted to learn about Bella’s exceptional service at the front desk. Going the extra mile to offer you a bottle of water when you arrived, being kind, attentive, and answering all your questions seamlessly truly embodies our team’s commitment to making guests feel valued and comfortable. We will absolutely share your kind words with Bella—this recognition will mean a lot to her!It’s also fantastic to hear that you enjoyed our inclusive breakfast with its wide variety of selections, as well as the great service in the dining area. Providing excellent value for our guests, along with a convenient location right near Guangzhou South Railway Station (perfect for overnight travelers like yourself), is a top priority, so we’re glad these aspects worked well for you.We appreciate your honesty in mentioning the minor areas for improvement: the absence of a bathtub, the morning construction noise you heard from the 32nd floor, and the awkwardly positioned, loose hairdryer holder in the bathroom. Your feedback is incredibly valuable to us—we will share these points with our team to review and address, as we are always looking for ways to refine and enhance our guests’ stays.Despite these small hiccups, we are overjoyed that you loved the overall vibe of our hotel and would recommend us. We would be absolutely thrilled to welcome you back to Radisson RED Guangzhou in the future, and we promise to continue delivering the stylish, well-served experience you enjoyed.Thank you again for choosing us—we truly appreciate your support!Warm regards,The Radisson RED Team

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful stay experience with us! We’re thrilled to hear that our hotel has become your ideal choice for connecting trains at Guangzhou South Station—being able to provide convenience for guests with transit needs is exactly what we strive for.We’re also glad that you noticed the new facilities of the hotel and found the 7-Eleven downstairs convenient for snacks. It’s the little details that we hope can make our guests’ stays more comfortable, even for those arriving late in the evening around 09:30.Your decision to “come back again” means the world to us. We’re already looking forward to welcoming you back on your next trip to Guangzhou South Station, and we’ll keep working hard to ensure you have another pleasant and smooth stay.Wishing you all the best in your future travels!

Response from Property: Dear Guest,Thank you from the bottom of our hearts for your wonderful feedback and that big thumbs up—this means the world to us!We’re absolutely thrilled to hear that Yuna, Ally, and Lucy made such a positive impression during your stay. Describing them as “assets to Redisson Red” is the highest compliment, and we couldn’t agree more. Their professionalism and guest-focused approach are exactly what we strive for, and knowing they went above and beyond to make your experience exceptional fills us with pride.Your commitment to “come back due to their excellent customer service” is the greatest motivation for our entire team. We’ll be sure to share every word of your praise with Yuna, Ally, and Lucy—this will undoubtedly inspire them to keep shining in their roles.We can’t wait to welcome you back soon, and we’ll make sure the team is ready to deliver another fantastic stay. Thank you again for choosing Redisson Red—your trust means everything to us!Warm regards,[Redisson Red Team]

Response from Property: 收到您的 4.5 分評價，心中滿是感謝！您提到的 “位置便利、緊鄰車站”，是我們為方便您行程特意考量的；工作人員的友好服務，也是我們一直努力的方向，能得到您的肯定，我們特別有動力。對於未能達到滿分的小遺憾，我們會認真覆盤改進，從細節處提升體驗，期待下次能讓您收穫更滿意的入住感受

Response from Property: 尊敬的賓客，非常感謝您對麗芮酒店的偏愛與滿分好評！每次收到老顧客的肯定，都讓我們倍感温暖與動力。特別開心得知前台團隊的熱情服務給您留下了深刻印象，更感謝您對 Yuna 的點名表揚 —— 她對細節的專注和樂於助人的態度，正是我們一直倡導的服務理念。我們一定會把這份認可轉達給她，也會激勵團隊繼續精進，為每一位賓客帶來更貼心的體驗期待您的下一次廣州之行，麗芮酒店隨時準備好迎接您的到來，祝您生活愉快！

Response from Property: Dear Guest,Thank you so much for choosing Radisson for your stay and taking the time to share your experience!We’re delighted to hear that our location worked perfectly for your trip to Macau the next day—being just a 10-minute walk from the South Train Station and around an hour’s drive from Guangzhou International Airport, we’re glad this convenience met your travel needs.It’s wonderful to know you enjoyed our 27th-floor lobby, the clean rooms with great views, and the easy access to guest rooms via the dedicated lifts on the same floor. We’re also happy that our reception team, who are fluent in Chinese, made your check-in a smooth and hassle-free process—this is exactly the seamless service we strive to provide.We’re pleased to hear that nearby F&B options, including the highly praised dim sum spot just 15 minutes away on foot, added to your stay.Thank you again for your kind feedback. We look forward to welcoming you back soon and ensuring another excellent experience!

Response from Property: Dear guest, thank you for staying with us and sharing your feedback! We're glad you enjoyed the facilities and the robotic delivery service. We'll take your comments on the red-black color scheme into consideration. Meanwhile, we're actively enriching the local features around the hotel. Hope to welcome you back for a better experience!

Response from Property: "Thank you so much for your kind review! We're thrilled to hear you enjoyed the 10-minute walk to Guangzhou South Station, the comfort and cleanliness of our rooms, and the breakfast with stunning views.

Response from Property: 很開心您對房間的寬敞舒適和齊全設施感到滿意，也認可我們靠近火車站的便利地理位置 —— 能為您的出行節省時間、提供便捷，正是我們選址時的重要考量，您的肯定讓我們覺得這份用心很值得～我們會繼續打磨服務和細節，努力向更高分邁進，期待下次能為您帶來更完美的入住體驗，祝您旅途順利，萬事順意！

Response from Property: Dear guest, thank you so much for your kind words. We're delighted to hear that you were satisfied with our hotel's location near the train station. Your satisfaction is our greatest motivation. Looking forward to your next stay!!!

Response from Property: Thank you for choosing our hotel and sharing your experience! We're glad to hear that you found our location convenient and our service commendable. We sincerely apologize for the issues you encountered with the shower—this is definitely something we take seriously. Our maintenance team is already looking into improving the facilities to ensure a more seamless experience for all guests. We hope you'll give us another chance to welcome you back, and we'll strive to make your next stay absolutely perfect. Safe travels and hope to see you again soon!

Response from Property: 尊敬的賓客，非常感謝您選擇入住我們酒店並給予好評！得知您對酒店的位置和衞生情況感到滿意，我們深感欣慰。對於客房服務無法通過房間二維碼使用的問題，我們向您致以誠摯的歉意。這可能是由於系統故障或其他原因導致的，我們已經將您反饋的問題告知相關部門，他們正在積極排查和解決，爭取儘快恢復該功能。在這期間，如果您有任何客房服務需求，歡迎您直接撥打客房服務熱線，我們的工作人員會及時為您提供幫助。再次為給您帶來的不便表示歉意，希望後續的入住體驗能讓您更加滿意。

Response from Property: Dear guest, thank you very much for sharing such a detailed stay experience! It takes you only 5 minutes to reach the station easily. Our carefully planned route finally "lived up to expectations"! The hotel is located on a high floor, where you can enjoy a wide view, and the trampoline area on the lower floor is also expected to bring guests a unique and fun experience~ Your description seems to make us feel like we are there again. We look forward to unlocking more convenience and joy for you next time, and we look forward to your visit again!