Premier Inn Grantham

Room good, cleanliness of dishes/cutlery poor. A short dishwasher cycle used? Dishes/plates had smears and/or visible crumbs on them. Attitude of pub staff poor - closed early on the Sunday, despite advice from the hotel, and refused to source decaf coffee for me, even though I am caffeine intolerant

The Hotel and rooms were clean and tidy. Reception staff friendly and booking in and out was smooth. We had paid for the meal deal and booked a table for our evening meal which was confirmed with reception at the time of check in, however when we went to the the pub restaurant they said that they had no record of our booking and that the hotel must have forgot to inform them. They had to try and fit us in we had to wait another half an hour for our table. Some of the staff were a bit off for instance when our drinks arrived we were placing our meal order and the waitress just shoved the tray of drinks on the table in front of my husband and just unloaded the drinks in front of him without speaking or enquiring who's drink was who's. The food was not brilliant my husbands chicken was dry, and the food looked like it had just been thrown on the plates. We had pre paid for the meal deal however when we went to pay the bill we had been charged the full amount and had to wait for some time before it was sorted.

Reception team was quick great greeting room was warm heating was on .great location just off A1.resturant next door food was hot children loved play area.will definitely use again xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I often stay here but don’t leave a review so i felt it was time i did. Every time i stay here the staff are always so welcoming and friendly. Room is always cleaned to a high standard. Plenty of room for parking too. Always handy to have the restaurant nice and close too.

I arrived at Grantham after staying here in the past for leisure but this time I was on business so I knew it was going to be good. They didn't disappoint the receptionist recognised me and was very welcoming. Lisa went above and beyond. They booked me a table in the restaurant and a taxi for the morning. My room was spotless as always and lovely and warm. Even the cleaners recognised me and gave me extra tea and coffee when I saw them in the morning. The food in the restaurant was delicious and the service was fantastic even though it was very busy. Thanks I will be back.