Baymont by Wyndham Grand Rapids Near Downtown

Comfortable bed: The bed is described as nice and comfortable. (based on 1 review)

Full disclosure; I booked my stay here because it was right off the highway and I didn't feel like getting immediately lost. I fully expected to change hotels the following night. However, the room was clean, the staff was friendly and the smoking area was enclosed meaning I didn't have to stand out front so I wound up staying. And the AC worked! Seriously, a lot of places miss this so I just wanted to mention it. I always welcome free coffee, and the donuts in the morning definitely helped. When room service arrived they were polite, friendly and in and out like a NASCAR pit crew. I also dig the Mexican restaurant right down the street and being able to bring the food back and microwave it in my room was a huge plus. Having just relocated from the other side of the country and spending more at certain various chains (including one I'll not name but never spend a holiday in) I'm not sure what I expected when I got there but, well, cleanliness and friendliness go a long way. Thanks to the staff for being groovy.

When we arrived, I had already checked in online - I was told I needed to give my CC again, so I did. Never asked if it was something special (there for a birthday) wasn't asked if we wanted to upgrade the room - every time I left the person at the desk was on their phone - one time I walked up to the desk I even had to say excuse me because the desk person (a gentleman) was so engrossed in his phone he didn't even notice I was there - the pool had to have a separate key card, they didn't provide towels at the pool, you had to bring your own, the phone in my room was broken so I couldn't call room service even if I wanted to. The Breakfast was on time, and they left it up for a few minutes past 9, which was nice for those who were on their way out, they could grab something. I had interacted with the cleaning staff on my floor, and they were very, very nice to give me fresh towels (I had the do-not-disturb sign on my door, but they were cleaning, and I asked quickly; they were very, very friendly).