Amway Grand Plaza, Curio Collection by Hilton

We have been to the Amway a few times, and it has been our favorite place to stay in Grand Rapids. The service is always great, the facilities are beautiful, and the MDRD never disappoints for amazing food. It would be nice if they had a charger for Electric Vehicles.....but at least their sister company Marriott is only a block away and electric vehicles can park there.

Had an wonderful stay, location 4 for concert event was idea, will stay again.

This was amazing vacation with my family.

The hotel is beautiful and in a great location downtown Grand Rapids. We upgraded to a suite and the room was not ready after check in time. This seems to be a trend based on Google reviews. Our a/c had to be reset manually a couple of times. Overall beautiful hotel.

My stay at the Grand Army was one of the worst I’vs ever had! It LITERALLY was one FECKLESS mess after another! First, it started off with me trying to select my room on Thursday. When I noticed the floors were very low, I called the front desk to see why. I spoke to Chase who could not have been nicer! He mentioned he put notes on the reservation. His kindness, compassion and professionalism made me feel excited to come to your hotel! Unfortunately, this was quickly evaporated when I spoke to Miranda the next morning. I called to verify that I had received the tenth floor luxury suite. She puts me on hold for a very long time, comes back and says “yes they are still there.” It struck me odd that she did this without even asking me who I was. I said “but you didn’t even ask me my name.” She sarcastically replied, “umm your caller ID showed up.” Now mind you, this is the very first time I’ve ever been addressed in such a way. All I can say is….”ok…?” She just hangs up. I was a bit confused but even more, I was taken aback! I wait a little bit and I decide to call back. It’s my guess that she was still watching the caller ID because the phone rang for a minute or two and no one answered. I eventually hung up. It was not until I arrived that I realized that I never received the tenth floor request that Chase put on my reservation. Understandably so that room requests are just that: requests. Meaning you may/ or may not get it. However, I do not think there’s any reason to be disrespectful and rude like Miranda was. When we arrived to the hotel, the dropoff area was too crowded. I could not remember if we had paid for parking for our stay, so I decided to call the front desk to verify. When I called, I spoke to someone named Andrea. I explained to her that I had just arrived, but wasn’t sure if we had paid for parking on our reservation. This time, I immediately told her my last name. In similar fashion, she immediately said “no.” I said, “ma’am, you look me up fast?” She again immediately said, “yes, and I don’t see anything!!! Do you need anything else?!” As if she’s busy and has better things to do. We decided to just brave the traffic and park in the garage. When we arrive to the front desk, I am greeted by a woman named Erin. Similar to Chase, she’s also couldn’t have been any kinder and professional! When she ask if I was ok, she immediately noticed my disgruntled look on my face. She then asked “are you okay sir?” I proceeded to tell her that I wasn’t pleased with my recent two interactions with the front desk. I go on to explain my recent one was with a woman named Andrea. As soon as I said her name, Erin looked to her right. The woman standing next to her said “that’s me!” I explained to her that I didn’t appreciate her tonality nor her professionalism. She immediately became startled, surprised and defensive. Erin was very apologetic and offered a gift card. I outright refused to take it, but she insisted. In my opinion, she did a great