JW Marriott Grand Rapids

Nice hotel and great service. Awesome view and parking is convenient, too！

I rated it good because the room was nice and it was very clean. Location is good. However, beware when you are checking in. We were in line to check in and I overheard one of the women behind the desk tell the guest about breakfast, the third floor amenities, etc. She was very friendly. Now its my turn and I get "Stella". No smile, no "how are you", no acknowledgement of me being a Marriott member. Just a glare. She checks us in. I ask about breakfast, she mumbles an answer. I ask about other amenities. I was clearly bothering her. Still no smile and never a thank you. Marriott....Stella needs to be put in a position where she doesn't interact with guests. That said, we had a drink at the outdoor bar later in the evening and Hannah at the bar was awesome. Friendly, attentive and always a smile.

My mom, sister and I had the most glorious staycation at the JW Marriott. The staff was kind and welcoming beyond the call of duty, particularly Isabel (at the front desk) and Jacob R (one of the valets). Their huge smiles and friendly conversation, coupled with their expertise and solid advice, took the hotel's comfort to another level. The weather in Grand Rapids was rainy during our stay, so we made the most of the hotel's amenities and enjoyed the 23rd floor Executive Lounge (their dessert hour was a great end cap to our day) and the fitness center, as well as our comfy beds. The room was well-appointed with a Nespresso machine (LOVE) hotel robes, and a marvelous soaking tub (ask for the bath salts!). My sister forgot her toothbrush - no problem, the desk provided her a bamboo one. As my mom said, the weekend could not have been more perfect. Thank you Isabel, Jacob, and all the other wonderful staff members for making our stay feel extra special. We can't wait to come back!

Shoutout to Isabelle at the front desk—absolutely fabulous and made check-in a breeze! The room was spacious, the bathroom was downright marvelous, and seriously… can I take that purple chaise lounge home? Instant love. The first-floor bar was the perfect spot for post-event drinks, and you can’t beat the convenience of being attached to the DeVos Place. That said, signage for my event was a little too subtle—nearly crashed a couple of weddings before finding the right room (oops!). Bonus: they’ve got EV charging on site—just be aware there are more Tesla chargers than standard ones. All in all, a stylish and comfy stay with a few quirks that make for a good story

Easy

This is a very high end hotel, I splurged on the stay. I did not realize you could not unload your vehicle until in the front of the hotel yourself. The