JW Marriott Grand Rapids

The location is praised for its ideal surroundings and proximity to downtown. Guests appreciate the friendly and professional staff, comfortable and spacious rooms, and consistently clean and modern accommodations.

My mom, sister and I had the most glorious staycation at the JW Marriott. The staff was kind and welcoming beyond the call of duty, particularly Isabel (at the front desk) and Jacob R (one of the valets). Their huge smiles and friendly conversation, coupled with their expertise and solid advice, took the hotel's comfort to another level. The weather in Grand Rapids was rainy during our stay, so we made the most of the hotel's amenities and enjoyed the 23rd floor Executive Lounge (their dessert hour was a great end cap to our day) and the fitness center, as well as our comfy beds. The room was well-appointed with a Nespresso machine (LOVE) hotel robes, and a marvelous soaking tub (ask for the bath salts!). My sister forgot her toothbrush - no problem, the desk provided her a bamboo one. As my mom said, the weekend could not have been more perfect. Thank you Isabel, Jacob, and all the other wonderful staff members for making our stay feel extra special. We can't wait to come back!

This is not a JW Marriott experience and the worst Marriott I have ever stayed at. Our family is very well traveled and have never had such poor experience. First, we had a 4 night/5 day stay. The staff starts knocking on your door at 8am. We’re from California, so that’s 5am PST. We ask them to come back in a few hours when we’re gone for room service. Of the 4 nights we were there, they only showed up once! We’re gone all day and usually come back around 10pm. By the third night, we complained downstairs and they finally sent someone the next day. Our trash cans were all full and we had no towels left. We came home the 4th night and again, no service. I would think even a Motel 8 would send someone to take out the trash, needless to say a JW. They gave us a handicap room with a faucet that didn’t work. We asked for a new room and despite having gold status, the front desk said that the general manager stated that they will not move us but will send someone to fix our non-working faucet the next day. The blow dryer was disgusting. Old, peeling, sticky and cream still stuck on the back of the blow dryer. The baskets where they have your towels in were all dusty and filthy. The trash cans were also not cleaned and you can see residue from the last visitor. This hotel does not live up to the JW brand and I would never stay here again. Would not recommend anyone else especially if you’re traveling with family.