Gothia Towers & Upper House

When we first arrived and started settling into the room, things already felt a bit off. The key card power switch cover was actually lying on the floor—not exactly what you’d expect from a hotel that markets itself as a premium destination. Then, as we unpacked, my partner spotted something impossible to ignore: a large, very obvious stain on the shower screen door. It looked suspicious and completely unhygienic. We were so disgusted that we went straight to reception and showed the receptionist a photo. He didn’t seem particularly attentive or concerned; instead of offering a new room or a proper solution, he casually asked if we’d like him to “call room service.” The whole interaction left us feeling brushed off rather than taken care of. Throughout our week-long stay, the lack of attention to cleanliness became even more apparent. There were at least two days when our room wasn’t vacuumed at all, and the housekeeper’s visits felt more like a quick walk-through than actual cleaning. Honestly, the level of cleanliness here shocked us—it was worse than many budget European hostels that cost under €20 a night. We even counted around five dust mice in the hallway outside our room at one point, and they remained untouched for days. It felt as though basic cleaning, even in common areas, was simply being overlooked. What surprised us most wasn’t just the dirt itself, but the hotel’s tolerance for it. For a property that presents itself as a family-friendly, high-standard destination, this level of neglect really stood out—and not in a good way.

The hotel itself is very modern and nice looking. The rooms are not anything special but they are clean and have everything you need. The restaurants in the hotel are a plus, and the roomservice is therefore also delicious.

Bra service.

Overall, this hotel was a superb experience. We arrived around 18.00 in the evening after a long drive. Unfortunately some technical error in their system required us to wait in the lobby for about 30min, but we were swiftly compensated in the form of free parking and a complimentary prosecco in the room. The room itself was beautiful. Amazing view, very comfortable bed and TV placement, a very long bathtub. The only mild annoyance was that the bathroom light was finicky to turn on and adjust. The spa is a must-experience, especially after a long drive from one side of Sweden to the other. It was excellent; nothing to complain about. The best thing about Upper House however, is the breakfast. I have never had a better breakfast experience anywhere else in the world. I would gladly stay again just to eat their breakfast menu. Very excellent stay, great service and great food. A solid 9.5/10 experience.

Very good and luxury！

Nice service