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The positives: room was clean, breakfast is excellent, staff is friendly, free WIFI, nice outdoor seating area. The negatives: horrible location right on a busy highway that creates noise and bad air quality. Staff is not well trained - they sent us to a lunch restaurant that is only open for dinner (good concierge would check online first). The website information is inaccurate. One is supposed to get a welcome drink at the bar - but this is not available. Worse, the website says the front desk is staffed until 11 but when we checked in we were told they would be shutting down at 10. Our colleagues had a car breakdown issue and the front desk blithely informed us that we would have to stay awake and let our colleagues in whenever they arrived. Really? The paying guests have to take over the front desk duties? Especially for a hotel on a highway that caters to business travelers, there needs to be a Plan B for those who unexpectedly arrive late.

Camere dalla pulizia ottima, nuove e dotate di tutto: cucina con piano a induzione anche se a soli due fornelli, bollitore, macchina da caffè Nespresso con capsule, tisane, the, panna per macchiare bevande e zucchero in dotazione, pentole, taglieri, sottopentola; forno, lavastoviglie (!!!), pastiglie per la lavastoviglie, detersivo per piatti, scottex, carta igienica, phon, shampoo, bagnoschiuma e sapone mani, una Smart tv, wi-fi, un armadio all’ingresso. Manca solo l’aria condizionata, ma per essere agosto, abbiamo dormito bene perché con la finestra aperta c’era freschino! Il tutto è moderno e curato anche nei dettagli decorativi, molto carino! In più è in centro centrissimo, di fronte alla chiesa, e dietro ha il parcheggio. È stato un po’ difficile da trovare, ma basta girare attorno al punto che indica Google maps ed entrare dove c’è un’insegna di foto, nella via della posta, di fronte al negozio esoterik! Il parcheggio è gratuito e non in strada, ma in una corte. Ottimo il servizio di entrata con i codici, così ti permette di andare e venire senza dover rispettare orari!

I will not go into detail about the service, location, or whatever, but I will specifically target the room, because this is not worth an IGH standard. I booked this hotel, because I needed to have surgery in Villach and had to be at the hospital very early in the morning and therefore got myself a room. I will be honest, I took the cheapest room, which was the ”Cozy” and still was 135€ per night for me. When I arrived at my room, I couldn't believe my eyes, it was an adapted conference room, with a pull-up bed. One could clearly see the ”walls” that could be put away and the beamer overhead for presentations. I was just shocked. I will admit, I could have gone back to the front desk to ask them to change the room, but I was kind of nervous and tired, so I didn't do that. And it seems that the hotel was pretty much booked, so I didn't have high hopes for another room... Anyway, apart from this very weird room, also the cleanliness was questionable, the coffee mugs were already covered in dust, the spoons were brown, from past use? As I had to get up very early anyway I didn't mind the preparing of the conference room next door, which involved vaccuming and loud phone calls. If I would have been here for leisure and wanted to get a good sleep in, that would not have been the correct adress. I did tell the hotel about my bad experience and asked them to clarify. Basically they told me that it was my own fault, as I booked the cozy room and that they are indeed cheaper. After consulting the website, one cannot identify on the pictures that the ”cozy” rooms appear to be conference rooms, that can be reused as rooms when needed and have a pull-out-bed. Additionally the ”normal” rooms were just 10€ more expensive, and appear to be nice at least looking at the pics. They did offer me a 10% discount for my next stay. I gladly decline that. Therefore for all others: If you decide to stay at the Voco don't take the Cozy rooms, especially not for that price, its a scam. An IHG hotel should at least have the decency to not sell those ”things” as rooms and certainly not at this price ...