Home Inn Neo (Fuzhou Wuyi Square, Nanmendou Metro Station) Guest Reviews
4.5/5
Good
1318 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.6
Cleanliness4.5
Filter by:
Sort by:
All reviews(1318)
Positive reviews(1243)
Reviews with photos/video(70)
Easy to get around(283)
Clean and tidy(260)
Convenient location(109)
Close to metro(71)
Classy environment(68)
Average sound insulation(63)
Friendly front desk staff(55)
Many amenities(32)
Negative reviews(75)
Wanderer2818
Queen Room
Stayed in Jun 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jul 15, 2024
I recently stayed at Home Inn Neo, located near Wuyi Square and the Nanmendou Metro Station in Fuzhou, and I was very pleased with my experience.
The hotel's location is excellent, being just a short walk from both Wuyi Square and the metro station. This made it incredibly convenient to explore the city and access various points of interest with ease. There are also plenty of dining and shopping options nearby, which added to the convenience.
Response from Property: We are delighted to hear that you had a pleasant stay at our hotel and found the location convenient for exploring Fuzhou. Your satisfaction with the proximity to key landmarks and amenities is truly appreciated. Thank you for sharing your positive experience.
Marine Alchch
Queen Room
Stayed in Feb 2023
Solo travelers
66 review
4.0/5
Very Good
Posted on Mar 14, 2023
Great location, easy to find.
Room is okay but hallways are really dirty
Response from Property: Dear Guest, Hello! Thank you very much for your stay and reviews! We are very happy with some of your recognition of the hotel, we will continue to work hard to improve, regarding the problem of dirty corridor floor you mentioned, we have notified the relevant departments to clean the corridor, and will strengthen the attention and maintenance of corridor hygiene in the future, thank you for your supervision and feedback, eagerly looking forward to your visit again!
Guest User
Double Room A
Stayed in Oct 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 1, 2023
good
设施:hao
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Queen Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The service is very good. The transportation is convenient. It is very good. Home Inn is the first choice for staying in a hotel. I came to watch the concert this time. I am very satisfied with this Home Inn
Original TextTranslated by Google
Response from Property: 但願每一顆漂流的心,都能在一盞陽光下得到永遠的歸宿!
Qianlongyusen
Double Room A
Stayed in Jan 2025
Booked for others
19 review
3.5/5
Posted on Feb 18, 2025
It's just so-so, quite ordinary, pretty good, that's it, let's change rooms and talk about this one and that one. That's it. The price is a bit high and the service is average. Let's keep it a secret.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Fuzhou Wuyi Square Nanmendou Subway Station. We are sorry that we failed to bring you a satisfactory stay experience. We will feedback your feedback to the relevant department manager for timely processing and strengthen the training of front desk staff. We also hope that you can give us a chance to improve, and look forward to having a better experience next time you stay. I wish you a happy life!
Wuilyanli
Guestroom (2 beds)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
This stay was great! As soon as you step into the hotel room, the clean and bright environment will catch your eye. The room layout is reasonable, the space is spacious and comfortable, and every detail is well taken care of. The bed is soft and comfortable. Lying on it feels like being wrapped in clouds and you have a good night's sleep. The bathroom facilities are complete, the hot water supply is stable, the water temperature is just right, the toiletries are of high quality and smell fresh and pleasant. The room has excellent sound insulation and there is no noise interference from the outside world. The staff is warm and thoughtful, available on call and solves problems efficiently. The hotel is also in a prime location, with convenient transportation, dining and entertainment options available. Next time I travel, this hotel will still be my first choice!
Original TextTranslated by Google
Response from Property: Thank you for your recognition of the hotel and our partners. Xiaoru has always kept its original aspiration in mind and is moving forward. We started with the hotel but not the hotel. It is a great pleasure for our partners to receive every guest like you who comes here. It is a great joy for the hotel. So thank you very much for choosing Xiaoru when you came to Chengdu. I hope you will choose Xiaoru without hesitation when you come to Shanghai next time. I look forward to meeting you.
Guest User
Double Room A
Stayed in Dec 2024
Travel with friends
2 review
0.5/5
Posted on Jan 16, 2025
The toilet smells bad, and the sewer is always smelling.
The room is so small that two people can't stand side by side and can't even fit luggage.
The pillow smells disgusting, like saliva, like it hasn't been washed. There are stone-like things on the bed that poke people when they sleep.
The room has no windows in the corridor, so two glass panels are used as windows
The room is not soundproof at all. People walking outside can be heard immediately. People talking inside the room can also be heard clearly by people outside.
The corridor was under construction before I woke up in the morning. It was very noisy and I couldn't push my luggage. The whole corridor was made of stone and cement.
The hotel robot is very slow. It takes half an hour to deliver it from the first floor to the room, and you have to go down and get it yourself.
The hotel price is not low, but it is not worth it. All the truth, with pictures and evidence. Although this review is **, I really can't sleep with my conscience to endure such a bad room.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your feedback on our hotel. We are deeply sorry for the inconvenience caused to you during your stay. We understand that the room space may not meet your expectations and we are very sorry for that. We will provide more detailed room information based on guests' needs so that you can choose a more suitable room. We attach great importance to the cleanliness of the guest rooms. Regarding the pillow odor and bedding issues you mentioned, we will immediately conduct a comprehensive inspection and rectification, and strengthen daily cleaning to ensure that all rooms are kept clean and odor-free. Next time you check in, you can contact the front desk in advance to reserve a quiet room for you. We sincerely hope to have the opportunity to provide you with a better stay experience. If you have any other questions, please feel free to contact us and we will do our best to solve it for you. Thank you for your understanding and support. I wish you a happy life!
Guest User
Business Queen Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Very satisfied. This Home Inn is super good. Not only is the service good, but the transportation is also convenient. Check-in is fast and check-out is also fast. No need to wait. Very good. Worth recommending
Original TextTranslated by Google
Response from Property: 但願每一顆漂流的心,都能在一盞陽光下得到永遠的歸宿!
Guest User
Queen Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The service attitude of the front desk lady is very good. The transportation is very convenient. This Home Inn is really good. It is worth recommending for those who come to watch the concert
Original TextTranslated by Google
Response from Property: 開心是一種福氣,遇見您是一種運氣,我們的努力沒有白費,祝您生活愉快!
Guest User
Double Room A
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is easy to find and conveniently located. The front desk lady is very helpful and there are gifts during the May Day holiday. The room is also very clean and comfortable. It was a good travel experience.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing our hotel. Your recognition is our driving force for continuous progress. We will work harder to create a quiet and comfortable accommodation environment for every guest. My colleagues and I are looking forward to your continued stay in our hotel. I wish you a happy life and smooth work!
Guest User
Guestroom (2 beds)
Stayed in Aug 2024
Other
2 review
1.2/5
Posted on Sep 25, 2024
Just like a hotel, the room is small, dark, and the equipment is average. The key point is that there are no parking spaces. This store only has 8 free parking spaces. If someone reserved it first and came later, there will be no parking spaces. The parking space fee will cost an extra 50 yuan a day. It is not as good as the Meixi Hotel and (Columbus Hotel) opposite. Fortunately, I stayed in this hotel for one night and then moved to the Colombo Hotel. All the staff at the Colombo Hotel were friendly, the facilities were good and complete, and the room was large and bright.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay and sharing your valuable feedback. We deeply apologize for the general experience with the room size, lighting and facilities and will work hard to improve it. Regarding the inconvenience caused by the parking issue, we fully understand your dissatisfaction and sincerely apologize for this!
Anonymous User
2-bed Room
Stayed in Aug 2024
Other
5 review
1.7/5
Posted on Sep 25, 2024
The score is mainly due to the location. The other experience is very bad, the service is not warm, and its members may be treated differently.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and giving us your valuable feedback. We are deeply sorry for your dissatisfaction, especially the lack of service experience. We attach great importance to your feedback and will immediately start improving our service attitude and enthusiasm to ensure that every guest feels warm and caring. We will carefully examine the experience issues you pointed out and work hard to improve them. We look forward to your coming again to experience our changes first-hand.
maro33
Queen Room
Stayed in Feb 2024
Other
7 review
4.2/5
Very Good
Posted on Mar 17, 2024
The room is not big, but the location is very good. Just walk out and you will reach Exit C3 of Nanmendou Subway Station, which is especially suitable for girls who want to go to concerts to transfer to the subway! The little robot is very cute!
Original TextTranslated by Google
Response from Property: I hope my greetings, like a fresh rain, can wash away the worries in your heart, or like a refreshing breeze, can blow away your frown, making you worry-free and happy forever. I wish you a pleasant journey!
Guest User
Double Room A
Stayed in Aug 2024
Family
6 review
1.3/5
Posted on Sep 19, 2024
The water is very small. Even though the room is small, it is still very noisy. There is a constant sound from day to night. I can understand the price increase for concerts, but this room and environment are really not worth it. My friend also said that it was the first time he blocked a hotel👍1.5 points was too much.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and giving us your valuable feedback. We sincerely apologize for the dissatisfaction with the lack of water pressure, poor soundproofing of the room and the size of the space we encountered during our stay. Your feedback is the driving force for our improvement. We will attach great importance to and strive to improve related facilities and services. We sincerely apologize for the discrepancy between your accommodation experience and your expectations. Service and hygiene are the standards we adhere to. In response to the problems mentioned, we immediately took measures to rectify them. We look forward to welcoming you again with a new look and bringing you a satisfactory experience.
Anonymous User
Queen Room
Stayed in Jan 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Mar 2, 2024
The hotel is in a great location, with convenient subway and bus services, and there are many places to eat nearby. The room was very good, very satisfying, and really home-like. I'll come back if I have the chance.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given Xiaoru great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!