Banyan Tree Bintan

Banyan Tree Bintan Reviews

Banyan Tree Bintan

Laguna Bintan Resort, Jalan Teluk Berembang, Sebong Lagoi, Kec. Tlk. Sebong, Bintan, Riau Islands, 29155, IndonesiaView Hotel Details
Banyan Tree Bintan
Banyan Tree BintanBanyan Tree BintanBanyan Tree Bintan
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Banyan Tree Bintan Guest Reviews

4.3/5
Very Good
82 review
Verified reviews
Location4.4
Amenities3.9
Service4.4
Cleanliness4.3
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All reviews(82)
Positive reviews(77)
Reviews with photos/video(35)
Awesome stay(42)
Friendly staff(42)
Nice sea view(14)
Awesome rooms(10)
Classy environment(9)
Delicious breakfast(7)
Great location(6)
Convenient location(6)
Negative reviews(5)
YC YG9666
Rainforest Seaview Villa
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 27, 2024
nice service quiet place good experience in their spa buddy can take u everywhere in the resort views are great for all food premises
Response from Property: Dear YC YG9666,Many thanks for taking the time to share your experiences; I thoroughly enjoyed reading about your vacation and hope to see you at Banyan Tree Bintan again in the future.Sincerely,Alpha EldiansyahArea General Manager
Ragha R
Rainforest Oceanfront Villa
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Beautiful
Response from Property: Dear Ragha R,Thank you! I'm glad you liked it. If you need any more help, feel free to ask!Regards,Alpha EldiansyahArea General Manager
Guest User
Two Bedroom Rainforest Oceanfront Villa
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 16, 2025
We had a lovely trip with the family over holidays in Oct 2024. We were upgraded to a pool villa and used the pool to splash around and have nice family time. The rooms are a bit dated, but clean. Service is great. The food in the restaurants was good but a bit on the expensive side. Overall an enjoyable trip! :)
Response from Property: Dear Value guest,Thank you for choosing Banyan Tree Bintan for your family holiday and for sharing your experience with us. We are delighted to hear that you had a lovely time and that the upgrade to a pool villa made your stay even more special. There’s nothing quite like splashing around and creating cherished family memories!Your kind words about our service and dining experiences are truly appreciated. We value your feedback on pricing and will continue striving to enhance the overall guest experience. Rest assured, our team is dedicated to maintaining the comfort and charm of our villas to ensure a relaxing retreat for all our guests.It was a pleasure hosting you, and we look forward to welcoming you and your family back for another memorable stay in the near future!Sincerely,Alpha EldiansyahArea General Manager
Kristal Charen
Rainforest Seaview Villa
Stayed in Sep 2024
Couples
6 review
4.7/5
Amazing
Posted on Oct 14, 2024
Had a very good stay in Banyan Tree, we like the spacious villa either our own jacuzzi. Room was clean and appreciate the staff to prepare our room for night setup, with the mosquito nets and cools. Food was good and had good selection too. Spa massage was also good. You can ask the buggy to drive you anywhere within the resort and their sister hotels. Staffs are all friendly and always greet with a smile. Just take note a lots of insects so bring your insect repellent. And don’t have complimentary shuttle from ferry terminal, its chargeable. The TV is old model so cant cast your phone to watch Netflix. The telephone line will cutoff during rainy days, however, whatsapp service and will still be contactable with the reception. Overall a good stay if you want a private and relaxing holiday.
Response from Property: Dear Kristal Charen,I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication.I am hope to welcome you soon back to Bintan for another occasion.Sincerely,Alpha EldiansyahArea General Manager
Guest User
Rainforest Seaview Villa
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Great location and really great service. Views were great from our room
Response from Property: Dear Value guest,Thank you for your kind words! We are delighted to hear that you enjoyed our beautiful location, breathtaking views, and the heartfelt service from our team. Creating memorable experiences for our guests is our greatest joy.We hope to welcome you back soon for another serene escape amidst nature’s beauty. Until then, safe travels!Regards,Alpha EldiansyahArea General Manager
P__SW
Rainforest Seaview Villa
Stayed in Nov 2023
Couples
1 review
4.5/5
Great
Posted on Dec 8, 2023
Spacious place with thoughtful add-on. Eg. Some nice incense for fragrance, slippers for the beach, etc. Friendly staff to make your stay feel welcome.
Response from Property: Dear P_SW,Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel.Look forward to see you soon.Regards,Alpha EldiansyahArea General Manager
E SAN
Rainforest Seaview Villa
Stayed in Oct 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 27, 2023
The service from the staff was exceptional and we really enjoyed our stay there. The surroundings was quiet with lots of privacy. On our 2nd night there, the staff took the effort to decorate the porch of our room with candles and stuff as they thought it was our anniversary, really appreciate the sweet gesture from the resort!
Response from Property: Dear Value Guest,Thank you for your comment and taking the time to post. We are indeed very proud of our associates and your praise reinforces that they very professional and hospitable – the team and our unique location are indeed the key assets of Banyan Tree Bintan.Look forward to see you soon!Regards,Alpha EldiansyahArea General Manager
Guest User
Rainforest Seaview Villa
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Very good experience with this hotel. Laid back feel, nice architecture. Fantastic service from front desk
Response from Property: Dear Value Guest,I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication.I am hope to welcome you soon back to Banyan Tree Bintan.Sincerely,Alpha EldiansyahArea General Manager
Anonymous User
Rainforest Oceanfront Villa
Stayed in Oct 2023
Family
6 review
4.5/5
Great
Posted on Nov 5, 2023
Ambiance and stay was great! Staffs were very friendly and helpful overall! However, bat droppings can be found a lot near the jacuzzi and furnitures were very old. Furthermore, travellers who wish to visit Bintan must take note of the food prices as it can be more costly than in Singapore.
Response from Property: Dear valuable guest,Thank you very much for your generous comments on our staff, service and hotel. I am delighted to hear that e were able to exceed your expectations creating a great memories. It is always our endeavor to not only providing excellent service but also creating special experiences which will not be forgotten. Last but not least, thank you for your comment on the food and drinks price and actually we have decided the price to be closer to our competitor hotel and we will certainly will look again on the price and quality of our food and drink as to meet the guest expectation. Let me assure you that your kind feedback will be shared with our associates on the noticeboard and we look forward welcoming you back sometime soon.Regards,Alpha EldiansyahArea General Manager
Tan Wei Yi
Rainforest Oceanfront Villa
Stayed in Aug 2023
Couples
16 review
5.0/5
Outstanding
Posted on Sep 18, 2023
Location of the hotel is very near the sea. Amazing view from the room. The room was very spacious and clean. The staffs are very professional and helpful throughout my stay. Overall it was an enjoyable and comfortable stay. Morning buffet breakfast was also great! Definitely will return back. You can order a buggy services within the resort and their response is very fast.
6/8
Response from Property: Dear Tan Wei Yi,I am delighted to hear that we were able to exceed your expectation and make your “special holiday” memorable. The team always tries hard to not only provide perfect service but also a special experience. Thank you for posting and once again.Regards,Alpha EldiansyahArea General Manager
Anonymous User
Rainforest Seaview Villa
Stayed in Oct 2023
Family
38 review
5.0/5
Outstanding
Posted on Dec 4, 2023
Very expensive but worth it depending on your level of income
Response from Property: Dear Value Guest,Thank you for posting and am delighted to read that you had a fantastic stay. I hope that we will be able to welcome you back soon.Sincerely,Alpha EldiansyahArea General Manager
Guest User
Rainforest Oceanfront Villa
Stayed in Oct 2024
Couples
1 review
4.5/5
Great
Posted on Jan 15, 2025
was a pleasant trip with nice facility
Response from Property: Dear value guest,Thank you for sharing your experience with us. We are delighted to know that you had a pleasant trip and enjoyed our facilities. Your kind words inspire us to continue creating memorable stays for our guests.We look forward to welcoming you back for another tranquil escape at Banyan Tree Bintan. Until then, safe travels!Regards,Alpha EldiansyahArea General Manager
Guest User
Rainforest Seaview Villa
Stayed in Nov 2023
Couples
2 review
3.5/5
Posted on Dec 25, 2023
It was beautiful place.
Response from Property: Dear Value Guest,Thank you for so eloquently describing the character of Banyan Tree Bintan. It is the unique setting in midst of the jungle, the traditional Balinese open design and the fantastic views which make it the perfect location. Looking forward meeting you soon again.Regards,Alpha EldiansyahArea General Manager
Ekaterina
Two Bedroom Rainforest Oceanfront Villa
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Everything was exellent!
Response from Property: Dear Ekaterina,Thank you for your wonderful feedback! We are truly delighted to hear that everything about your stay was excellent. Your kind words mean so much to us, and we are thrilled to have been a part of your memorable experience.We look forward to welcoming you back for another perfect getaway at Banyan Tree Bintan. Until then, safe travels!Regards,Alpha EldiansyahArea General Manager
kristaytlc
Rainforest Seaview Villa
Stayed in May 2023
Family
6 review
4.5/5
Great
Posted on Jun 30, 2023
Perfect peaceful place to relax. Service is awesome! We were upgraded and had an sea facing villa. It’s a pity that we miss the baby sea turtles release session.
Response from Property: Dear kristaytlc,Thank you for the feedback and the compliments on our team. We are indeed very proud of their attitude, smiles and natural hospitality which makes our hotel so special. Looking forward meeting you soon again. Sincerely,Alpha EldiansyahArea General Manager