To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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Positive reviews(2218)
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Negative reviews(60)
Guest User
Snowfield Scenic View Double Bed Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Ski town was within walking distance and they have excellent customer service who booked all my activities including transport arrangement!
Response from Property: 尊敬的賓客您好,非常感謝你在度假期間選擇長白山萬達喜來登度假酒店並抽出寶貴的時間將您的入住體驗與我們分享,能夠得到您的認可我們深感榮幸,我們一直秉持為賓客提供賓至如歸的服務體驗,您的滿意是我們持之以恆的動力,我們將繼續努力,期待您及家人再次蒞臨!
Guest User
Club Deluxe Room (2 beds)
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 14, 2024
I enjoyed my stay here in this ski resort. The service is superb and we have a dedicated butler who recommended us good food and nice activities. There are plenty of things to do here - ski, snow mobile, hot spring, water park etc. The ski slope is just a minutes walk from the hotel.
The negative part is that though we were provided a smoke-free room, we can still smell cigarette smoke at the corridor, and sometimes in the room.
Response from Property: Dear guest, thank you for choosing Sheraton Changbaishan Resort during your vacation and taking the time to share your experience with us. We are strived to provide our guests with a warm and welcoming experience. Your satisfaction is our constant motivation, and we will continue to work hard to improve our services. Please accept our most sincere apologies for the shortfalls you encountered, mainly from our room. We will continue to work hard to improve our services and we would be very happy to have the opportunity of welcoming you back in the future for the Sheraton stay experience.
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 9, 2024
Hotel is conveniently located in Wanda international resort and we can walk to the ski centre in just a few minutes. Service is personalised and we have a dedicated staff to help us with restaurants and attractions booking.
Room is clean and functional, though a bit dated. However, as this is not a smoke free hotel, there is cigarette smell at the corridor and sometimes inside our non-smoking room.
Response from Property: Thank you for taking your time to share your experience regarding your recent stay with us. Please accept our most sincere apologies for the shortfalls you encountered, mainly from our room. We will continue to work hard to improve our services and we would be very happy to have the opportunity of welcoming you back in the future for the Sheraton stay experience.
Uniquely Travel
Sheraton Suite
Stayed in Nov 2024
Family
76 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Great services by the hotel and its staff! Walking distance to the ski resort and the stay come with the ski pass and ski rental!
Response from Property: 尊敬的賓客,非常感謝您在度假期間選擇長白山萬達喜來登度假酒店並抽出寶貴的時間將您的入住體驗與我們分享。酒店坐落在白樺林與雪松交錯的林海中,景色秀麗,風景迷人。與威斯汀度假酒店共享魔毯,距離滑雪場僅45米之遙,真正做到滑進滑出,帶來超凡的便利及全新的度假體驗。真誠期待您在雪季能再次光臨長白山萬達喜來登度假酒店,繼續追逐冰雪的浪漫之旅!
Anonymous User
Deluxe Double Room
Stayed in Nov 2024
Family
1 review
1.5/5
Posted on Dec 25, 2024
Checkin is troublesome, location is bad… no amenities, need to take shuttle to ski and hot spring….
better off booking Hyatt or Jin… North slope Crowne Plaza is much better in service….
Breakfast variety and quality is average too
Response from Property: Dear Guest,Thank you for taking your time to share your experience regarding your recent stay with us. Please accept our most sincere apologies for the shortfalls you encountered, mainly from our services' failure and breakfast quality. It is clear that we did not live up to your expectations. We've been attaching importance to the training for our associates and the improvement of our buffet breakfast. The investigation is ongoing and I can assure you that this was definitely an isolated case. Meanwhile, it will be very helpful if we could learn more about the details of this case. Please reach out to us anytime at your convenience and do let us know if we can be of any assistance. We would be very happy to have the opportunity of welcoming you back in the future for the Sheraton stay experience. Best wishes and regards, Sheraton Changbaishan Resort
Eunice.L
Deluxe Double Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Very happy to be staying in Sheraton Changbaishan. Nice clean spacious room with various options of breakfast in the morning.
Response from Property: Dear guest, thank you for choosing Sheraton Changbaishan Resort during your vacation and taking the time to share your experience with us. We are strived to provide our guests with a warm and welcoming experience. Your satisfaction is our constant motivation, and we will continue to work hard to improve our services. We look forward to welcoming you back in your next holiday.
Gochu
Deluxe Room (2 Beds)
Stayed in Nov 2023
Couples
25 review
4.7/5
Amazing
Posted on Jan 24, 2024
Honestly an amazing hotel. Great service and very helpful staff. It’s an old hotel but they’ve maintained it well. Highly recommended for a week worth of snow activities. Hotel also provide booking services beyond skiing/snowboarding like ice fishing.
Only downside is that it’s a bit far away from the ski field entrance.
Response from Property: Dear guest, thank you for sharing your wonderful review of our property with Ctrip. We are thrilled to learn that you enjoyed the stay with us at Sheraton Changbaishan Resort. It has been a great pleasure and privilege to have you stay with us. We are looking forward to welcoming you back and create more wonderful memories for you.
Ooi
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Great place for family vacation..
Response from Property: Dear guest, thank you for choosing Sheraton Changbaishan Resort during your vacation and taking the time to share your experience with us. We are strived to provide our guests with a warm and welcoming experience. Your satisfaction is our constant motivation, and we will continue to work hard to improve our services. We will continue to work hard to improve our services and we would be very happy to have the opportunity of welcoming you back in the future for the Sheraton stay experience.
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Clean, friendly, buffet is good. Easy to access with Sky pass provided. A one of the good choices if stay in the ski village.
Response from Property: 尊敬的賓客您好,非常感謝你在度假期間選擇長白山萬達喜來登度假酒店並抽出寶貴的時間將您的入住體驗與我們分享,能夠得到您的認可我們深感榮幸,我們一直秉持為賓客提供賓至如歸的服務體驗,您的滿意是我們持之以恆的動力,我們將繼續努力,期待您及家人再次蒞臨!
Guest User
Deluxe Double Room
Stayed in May 2023
Family
6 review
5.0/5
Outstanding
Posted on Jun 25, 2023
we are a foreign family travels for 2 days in this hotel. this is very nice hotel with Lucia’s great & kind service for us. we really appreciate this hotel’s living condition and would love to live in here next time when we come to travel again. 我们是一家外籍家庭,2天度假期间在本酒店入住。酒店前台Lucia为我们提供了优质友好的服务,我们非常喜欢这家酒店的住宿。下次来旅行时,我们仍倾向于选择这家酒店入住。
Response from Property: Dear guests, thank you for choosing Sheraton Changbaishan Resort. It is our great honor to receive your satisfaction with our service. We will continue to work hard to provide guests with better service.
Germano
Deluxe Double Room
Stayed in Jan 2023
Couples
28 review
5.0/5
Outstanding
Posted on Feb 15, 2023
Great hotel, directly next to the skiing slopes. Breakfast and service also excellent. I would come again and can recommend it.
Response from Property: Dear guests, thank you for choosing Sheraton Wanda Changbai Mountain Resort. I am very glad that you have commented on the hotel. Having a great location is our characteristic and one of our strengths. Your recognition is the most precious reward for us! Thank you again for staying and we look forward to serving you again.
Guest User
Deluxe Double Room
Stayed in Nov 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Every thing is good
Response from Property: 尊敬的賓客您好,非常感謝你在度假期間選擇長白山萬達喜來登度假酒店並抽出寶貴的時間將您的入住體驗與我們分享,能夠得到您的認可我們深感榮幸,我們一直秉持為賓客提供賓至如歸的服務體驗,您的滿意是我們持之以恆的動力,我們將繼續努力,期待您及家人再次蒞臨!
Guest User
Deluxe Double Room
Stayed in Jan 2022
Couples
5 review
5.0/5
Outstanding
Posted on Mar 1, 2022
Great location and facilities. The staff was really helpful ; special thanks to Chloe who went out of her way for us. She was very caring and made our experience amazing. We would definitely go back!
Response from Property: Hello, distinguished guests. Thank you for your love and enjoyable stay at Wanda Sheraton Changbai Mountain Resort. The hotel team always goes to great lengths to provide hospitality and we are very happy that you enjoyed your stay, food and skiing. Thank you again for choosing Wanda Sheraton Changbai Mountain Resort and we sincerely look forward to seeing you again.
Aleksandr
Deluxe Double Room
Stayed in Jan 2022
Travel with friends
9 review
2.0/5
Posted on Feb 6, 2022
I haven 't had so many impressions yet . Since I have been a member of the Marriott club for a long time . I 've been to many Marriott Ritz Sheraton hotels . Seeing this , I was shocked . Let 's start in order . It will be very difficult to find English - speaking staff at the hotel ( but these are small things ) . There is no mini bar in the rooms , it is simply locked with a key , I understood that they were just too lazy to count who drank what , juice , water , there is no convenience here . Next , bare wires stick out of the socket for 3 days . The room is falling apart before our eyes ) and we will finish with a terrible view of the roof facade . $ 500 . 2-3 stars would be fine , but it says 5
Response from Property: Dear guest, thank you very much for choosing Sheraton Changbaishan Resort during your vacation. I am sorry that you could not provide you with a satisfactory accommodation experience during your stay. The hotel has always adhered to providing guests with a home away from home service experience. About you We attach great importance to the problems mentioned in the comments and have reported them to the relevant departments in order to investigate and avoid such situations. If you have any needs during your stay, you can call the switchboard and they will serve you wholeheartedly. We will continue to strive to provide high-quality services to our guests, and sincerely look forward to seeing you again!
Guest User
Deluxe Room (2 Beds)
Stayed in Jun 2022
Family
2 review
5.0/5
Outstanding
Posted on Aug 3, 2022
All staff treated my family with kind and respect. They explained everything that I need to know even though they were very busy. Especially Kelly Li was the best staff. She was very kind and explained in Englsih to me.
That's whyI could have good memories here with my family.
Response from Property: Dear Gäste. Vielen Dank, dass Sie sich die Zeit genommen haben, um Ihre Aufenthaltserfahrung mit uns teilen, ihre Zufriedenheit ist uns ein Genuss. Der Changbaishan ist ein wunderschöner Ort in den vier Jahreszeiten. Freuen Sie sich auf Ihren nächsten Besuch.