Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.1
Service9.8
Cleanliness9.6
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All reviews(215)
Positive reviews(214)
Reviews with photos/video(137)
Offers pick-up/drop-offs(60)
Relaxing hot springs(31)
Tasty dinner(26)
Large rooms(14)
Secluded lake view(11)
Perfect for business trips(9)
Well designed(9)
Friendly front desk staff(6)
Negative reviews(1)
Guest User
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Aug 2, 2025
Good location, excellent service.thsnk you!
KWEE PENG
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Apr 2025
Couple
15 review
10/10
Outstanding
Posted on May 6, 2025
At the rate I paid with this Mount Fuji view from the room. I think it’s value for money. The building may looks old but overall well maintained. All staff are extremely friendly and helpful. Train station transfer are provided both ways with more schedule. Definitely will recommend if you have don’t want to spend more than those hotels next door. Had both set dinner and breakfast which is good.
Oliver
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 12, 2025
Woke up with the view of Mt.Fuji👍💕💕💕
Joshua Yin Chan
Standard Mount Fuji and Lake View Double Room with Terrace-Non-Smoking
Stayed in Sep 2024
Solo traveler
14 review
10/10
Outstanding
Posted on Oct 17, 2024
Beautiful room with beautiful view. I can see Mt. Fuji in my room. Free shuttles provided towards train station. Meals are served with reasonable quality. Room is clean. With onsen. Recommend.
Guest User
Mount Fuji and Lake View Japanese Style Room for 4 People-Non-Smoking
Stayed in Feb 2025
Traveling with friends
6 review
9.5/10
Amazing
Posted on Apr 2, 2025
We are a group of 4, the room fit us well with our luggages. Room is clean, facilities a-bit old but the cleanliness and well maintenance outweigh it. Hospitality is great, front desk lady speak good english. We are satisfied with the food.
Valerie Kao
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Jan 2025
Couple
14 review
9.5/10
Amazing
Posted on Mar 5, 2025
Hotel provides free shuttle pickup at Kawaguchiko Station, just go to the Tourist Information Office and they will call for you. Breakfast and dinner are served well and delicious. Room has beautiful views of Mt. Fuji. After check out, hotel even help us to deliver our luggage to our next hotel ( in Kawaguchiko only). The only downside was the Onsen temperature was not hot and there’s no facial or body lotion provided.
Guest User
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Nov 2024
Family
2 review
2.0/10
Posted on Jan 31, 2025
My kids not allowed to enter the room
She very scared with the hotel staff!!!
I get so many charge!!
Fong Ting
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Nov 2024
Couple
7 review
10/10
Outstanding
Posted on Jan 16, 2025
Very authentic Onsen hotel, great service hospitality and dinner set. Free parking for hotel guest. Lovely view in room to see the lake and Mount Fuji. 2 Onsen swapped day and night for men and women. Wonderful experience with tatami bed
AutumnLeaf
Mount Fuji and Lake View Twin Room with Terrace-Non-Smoking
Stayed in Mar 2024
Couple
8 review
9.5/10
Amazing
Posted on Apr 9, 2024
This is by far the best hotel I've stayed in Japan. Hospitality, cleanliness and food were perfect. Best value for a all-inclusive onsen resort by the lake.
Staff were friendly and attentive. From the time we arrived to the time we left, we felt welcomed and well taken care of during our stay. They received us from the carpark and got our baggage for us. When we left, they made sure to carry our luggage to the car.
Rooms and the guest onsen were clean, big and spacious, with propery air-conditioning and heating. It also has a good view of mount Fuji from the room balcony (though unfortunately it was raining for the 2 days which I was there)
The food was amazing as well, there were so many choices and we were left stuffed after both dinner and breakfast.
Would highly recommend anyone this all inclusive hotel if you have the chance.
6/11
Selviana
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Mar 2024
Couple
1 review
10/10
Outstanding
Posted on Apr 13, 2024
Nice room view and excellent service.
Get a free shuttle service to and from Kawaguchiko station.
Anonymous User
Mount Fuji and Lake View Twin Room with Terrace-Non-Smoking
Stayed in Feb 2024
Solo traveler
6 review
9.0/10
Great
Posted on Mar 28, 2024
The hotel location is really good and which was the only one I can found around the area when I book my trip. The visitor could call hotel for shuttle bus service at the information center of train station (turn right after exiting); the luggage could be delivered to station if you keep it at front desk and book a delivery service when checkout. Breakfast set is good and not too much but fine Japanese food. And I have the lucky to see mountain Fuji in morning from my lake view room.
Guest User
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Aug 2024
Family
8 review
9.0/10
Great
Posted on Sep 17, 2024
Their shuttle bus service helped us a lot in arranging our trip. Great service quality.
PRAEWRAT
Mount Fuji and Lake View Japanese Style Room-Non-Smoking
Stayed in Oct 2024
Traveling with friends
7 review
10/10
Outstanding
Posted on Jan 21, 2025
Fuji view from our room. Very nice location. Good onsen.
Yee Fung
Mount Fuji and Lake View Twin Room with Terrace-Non-Smoking
Stayed in Apr 2024
Traveling with friends
60 review
10/10
Outstanding
Posted on Jun 1, 2024
Excellent service. Free hotel shuttle to.and from the station. Great mountain and lake view from the hotel room. Breakfast and dinner was delicious. The onsen was free. Nothing to complain. Will definitely come back to this hotel on my next visit.
Guest User
Japanese-Style Room with Mt.Fuji and Lake View - Non-Smoking
Stayed in Sep 2023
Traveling with friends
8 review
9.5/10
Amazing
Posted on Nov 5, 2023
1. Stunning room view of Fuji mountain and Kawaguchi lake.
2. Excellent hotel shuttle and customer service - pick up and check in smoothly upon arrival at Kawaguchi Station, luggage storage at the hotel after check out and delivery back to the station.
3. Nice traditional Japanese set dinner and breakfast.
4. Large hot spring facilities with massage chairs available.