Holiday Inn Frankfurt - Alte Oper, an IHG Hotel

Holiday Inn Frankfurt - Alte Oper, an IHG Hotel Reviews

Holiday Inn Frankfurt - Alte Oper, an IHG Hotel

Mainzer Landstraße 27, Frankfurt, 60329, GermanyView Hotel Details
Holiday Inn Frankfurt - Alte Oper, an IHG Hotel
Holiday Inn Frankfurt - Alte Oper, an IHG HotelHoliday Inn Frankfurt - Alte Oper, an IHG HotelHoliday Inn Frankfurt - Alte Oper, an IHG Hotel
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Holiday Inn Frankfurt - Alte Oper, an IHG Hotel Guest Reviews

4.4/5
Very Good
143 review
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(143)
Positive reviews(141)
Reviews with photos/video(19)
Convenient location(32)
Clean and tidy(28)
Delicious breakfast(25)
Awesome rooms(23)
Easy to get around(23)
Close to train station(17)
Friendly front desk staff(7)
Awesome amenities(4)
Negative reviews(2)
Guest User
Standard twin Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Right in the vicinity of the train station, the hotel the hotel is very conveniently located. The rooms are spacious and very clean, and the staff at checkin is really friendly. We requested a better hair dryer and had it delivered to our room by a very kind member of staff within just a few minutes. After a night out, the delicious breakfast buffet was just what we needed. All in all I can only recommend this place and will certainly stay again!
Response from Property: Dear Guest,Thank you for taking the time to share your recent experience at Holiday Inn Frankfurt - Alte Oper. We are delighted to hear that you had an enjoyable stay with us.Your commendations on our hotel's convenient location, spacious and clean rooms are highly appreciated. We are also pleased to know that our staff was able to assist you promptly and efficiently, especially with your request for a hairdryer. We strive to provide excellent service and it is always gratifying to receive such positive feedback.We are also thrilled to know that you enjoyed our breakfast buffet. We understand the importance of a hearty meal to start off the day, and we are glad that our breakfast offering met your expectations.Your recommendation is the highest compliment we could receive and we look forward to your next visit at the Holiday Inn Frankfurt - Alte Oper.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team
Travel Monkey
Standard Double Room
Stayed in May 2024
Couples
14 review
3.5/5
Posted on May 24, 2024
Breakfast choices are SMALL for stated price of 25EUR. Room simple and stingy coffee tea offering. Nice decor though. TV screen quite small. Check-in efficient and polite, but not verh accommodating
Response from Property: Dear Travel Monkey,Thank you for taking the time to share your feedback following your recent stay at Holiday Inn Frankfurt - Alte Oper. We are glad to hear you appreciated the decor and found our check-in process to be efficient and polite. It is our continuous endeavour to provide our guests with the best service experience.However, we regret to learn that you were not completely satisfied with the breakfast choices and the room amenities. We always aim to provide a varied selection for breakfast and comfortable in-room amenities to ensure that our guests have a pleasant start to their day and a relaxing stay.Your comments provide us with valuable information that helps us improve our services, and we appreciate your honest feedback. We hope to have the opportunity to serve you better in the future. Best Regards,Your Holiday Inn Frankfurt - Alte Oper Team
Doris
Deluxe Room
Stayed in May 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Aug 14, 2024
Not far from convention centre and location pretty convenient to go around for food and attractions.
Response from Property: Dear Doris,Thank you for sharing your experience with us. We are delighted to hear that you found our location convenient for your needs. Indeed, our proximity to the convention center and various local attractions is something we are very proud of at the Holiday Inn Frankfurt - Alte Oper.It's also great to know that you found it easy to explore the diverse food options in our vicinity. The culinary scene in Frankfurt is truly exciting and we're glad you had the opportunity to enjoy it.We look forward to having the opportunity to serve you again in the future. With warm regards,Your team at the Holiday Inn Frankfurt - Alte Oper.
Darren Charlton
Standard twin Room
Stayed in Apr 2024
Family
6 review
4.7/5
Amazing
Posted on Apr 7, 2024
It was quite good. Everything is as others commented. Just don’t turn left when going out the door.
Response from Property: Dear Darren Charlton,Thank you very much for sharing your experience with us. It pleases us that you have found your stay at the Holiday Inn Frankfurt - Alte Oper to be 'quite good' and that our hotel has met your expectations. We have noted your comment about the surroundings. We understand that every guest's preference may vary, and we always aim to ensure that the experiences of our guests are comfortable and enjoyable.We hope that we will have the pleasure of welcoming you back in the near future.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team
Cedric
Standard twin Room
Stayed in Sep 2023
Travel with friends
2 review
3.7/5
Posted on Oct 4, 2023
Rooms were clean, check in smooth, decent gym but not much weights, good for the price. When walking to romer use the main road, hotel is right in front of red light district where there were many homeless and drunk people. breakfast spread was good but cost 28 euros.
Response from Property: Dear Cedric, We are grateful for your feedback regarding your stay at the Holiday Inn Frankfurt - Alte Oper. It is wonderful to hear you found our rooms clean and the check-in process smooth. We also appreciate your positive comments on our gym facilities and breakfast spread.Your safety is our utmost priority and we regret that you felt uncomfortable due to the location. We value your feedback and will take note of your comments to ensure we continually improve our services and facilities.We hope that despite this, your overall stay with us was pleasant and that we will have the pleasure of welcoming you back again in the future. Best regards, Your Holiday Inn Frankfurt - Alte Oper Team
YANGGARY
Standard Double Room
Stayed in Jan 2024
Business travelers
5 review
4.5/5
Great
Posted on Jan 23, 2024
Generally it’s good and easy to reach. It’s very close to the central of Frankfurt railway station.
Response from Property: Dear Valued Guest,It's wonderful to hear that you found our hotel conveniently located and easy to access. Our location near Frankfurt's central railway station is indeed one of our highlights. We strive to provide our guests with an effortless journey and we're pleased to know that we were able to do so for you.Best Regards,NadiaFront Office
Mengfei
Standard Double Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 20, 2024
I always choose this hotel when traveling to Frankfurt
Response from Property: Dear Mengfei,Thank you for taking the time to leave us such a positive review. We are truly honoured to be your hotel of choice whenever you travel to Frankfurt. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. We are looking forward to hosting you again in the future. Best regards,Your Holiday Inn Frankfurt - Alte Oper Team
Guest User
Standard twin Room
Stayed in Nov 2023
Travel with friends
22 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Great hotel . Front desk is helpful. Room is big . And near any where you want to go .
Response from Property: Dear Guest,Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our front desk helpful and our rooms spacious. Our goal is to create a comfortable and welcoming environment for our guests, and we're glad to know we succeeded during your stay.Your kind words about our location are greatly appreciated as well. We always aim to provide a convenient base for our guests to explore and enjoy the city.We truly appreciate your feedback and look forward to the opportunity to serve you again in the future.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team
Guest User
Standard twin Room
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on May 11, 2023
Like that hotel,specifically breakfast really well and healthy, good stuff!
Response from Property: Hello dear Guest,we truly appreciate your review and we are glad you had a nice tome at our hotel! We hope to see you again in the future! Best Regards Holiday Inn Frankfurt Alte Oper Team.
Xueying
Standard Double Room
Stayed in Aug 2023
Couples
18 review
5.0/5
Outstanding
Posted on Sep 14, 2023
Not far from the train station but be aware if you want to walk across the station. near the business district but not far away from red light district too. Staff is friendly and helpful.
Response from Property: Dear Xueying,Thank you for taking the time to share your experience at Holiday Inn Frankfurt - Alte Oper. We're pleased to hear that you found our location convenient for your needs and that our staff made a positive impression with their friendliness and helpfulness. Your comfort and satisfaction are our top priorities, and we're dedicated to providing an environment that meets the high standards our guests expect. We appreciate your feedback as it helps us to continually improve our services.We look forward to welcoming you back in the future.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team
Zaid hamidi
Standard twin Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 4, 2024
Very nice hotel and good location 👍🏻
Response from Property: Dear Guest, Thank you very much for your positive review. We are delighted to hear that you had a pleasant experience with us at the Holiday Inn Frankfurt - Alte Oper. Our location indeed is one of the aspects that we are very proud of - close to many of Frankfurt's attractions and conveniences.We always aim to provide our guests with a comfortable and relaxing stay and your feedback reaffirms the hard work we put in every day. We would be thrilled to welcome you back soon to provide you with the same level of service and hospitality.Best regards, Your Holiday Inn Frankfurt - Alte Oper Team
ming
Standard twin Room
Stayed in Jul 2023
Family
8 review
5.0/5
Outstanding
Posted on Aug 6, 2023
The frontdesk lady is very helpful and friendly. She explained in detail about surroundings area and recommended nearby restaurants to us.
Response from Property: Dear ming,Thank you for taking the time to share your positive experience at our hotel. We are very pleased to learn that our front desk team, especially the lady you mentioned, was able to assist you effectively and provide valuable information about the surrounding area.Our staff always aim to deliver the best possible service and it brings us great joy to hear that their efforts have been acknowledged and appreciated.We hope to have the opportunity to welcome you back to the Holiday Inn Frankfurt - Alte Oper in the near future.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team
Schmoni
Standard twin Room
Stayed in Oct 2022
Family
36 review
5.0/5
Outstanding
Posted on Oct 18, 2022
Booked this for my mom and sister - they had a great time! Clean, central location, nice breakfast & within walking distance to the Chinese visa center. You can walk from the main train station to the hotel, try to avoid Niddastraße though (especially if you’re with kids), seems to be a hot-spot for *****. My mom and sister were quite shocked by what they saw (people lying around on the street, injecting themselves etc.)
Response from Property: Dear Schmoni,Thank you for taking the time to share your positive feedback about your mother and sister's experience at the Holiday Inn Frankfurt - Alte Oper. We are delighted to hear that they appreciated the cleanliness of our establishment and the convenience of our central location. We're also pleased to know they enjoyed our breakfast offerings.However, we are concerned to hear about the discomfort they experienced in the surrounding area. We would like to assure you that the safety and well-being of our guests are of paramount importance to us. We sincerely apologise for any unease they may have felt.We hope to have the opportunity to welcome you or your family back to our hotel in the near future.Best regards, Your Holiday Inn Frankfurt - Alte Oper Team
TEAK CHAND
Standard twin Room
Stayed in Dec 2023
Travel with friends
52 review
4.2/5
Very Good
Posted on Feb 3, 2024
East near main station
Response from Property: Dear Teak Chand,Thank you for your brief yet positive review. We are pleased to hear that you found our location convenient, being in close proximity to the main station. Our central location indeed makes travel easy for our guests, whether they are visiting for business or pleasure. We hope to have the pleasure of welcoming you back to the Holiday Inn Frankfurt - Alte Oper in the near future.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team
Guest User
Standard Room
Stayed in Oct 2022
Family
1 review
5.0/5
Outstanding
Posted on Oct 31, 2022
The hotel was very clean with a convenient location. Good breakfast, 28 euro per person (quite overpriced but good quality). Had some issues with the room but they resolved that quickly. The reception staff were a bit inexperienced. Overall a really nice stay.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback on your stay at Holiday Inn Frankfurt - Alte Oper. We are pleased to hear that you found our hotel clean and conveniently located.We are glad that you enjoyed our breakfast. We strive to offer a variety of quality options for our guests and while we understand that you found it a bit overpriced, we believe the quality and variety justify the cost.We apologize for the issues you experienced with your room and any inconvenience caused. We're glad that we were able to resolve these quickly for you. We take your comments regarding our reception staff to heart. Our goal is to provide our guests with efficient and professional service, and we will certainly use your feedback to improve our services.Overall, we're happy to hear that you had a nice stay with us. We hope to welcome you back to our hotel in the future for an even better experience.Best regards,Your Holiday Inn Frankfurt - Alte Oper Team