Vienna Hotel (Foshan Zumiao Subway Station Lingnan Xintiandi) Reviews

Response from Property: Dear guest, we're so sorry to learn about the problems you encountered during your stay. The dirty carpets and smelly room are definitely not what we want our guests to experience, and we've already taken it seriously. Our staff will clean the carpets thoroughly and use professional deodorants to eliminate the bad smell.The view from the room can vary, but we'll make a note of your preference for a nicer view and do our best to meet it when you visit us again. Meanwhile, we're sorry for the disturbance caused by the sounds from the neighboring room. We'll arrange professionals to check and improve the soundproofing as soon as possible.To make up for the inconvenience, we'd like to offer you a discount voucher for your next stay or some complimentary services. We truly hope you can forgive us and give us the opportunity to show you our improved hospitality. Looking forward to welcoming you back!

Response from Property: Dear guest,: Thank you for your feedback! We are well aware that there is room for improvement in terms of facilities and will accelerate the pace of improvement. We are pleased to provide you with convenient access to scenic spots and subway stations, as well as reasonable breakfast. We look forward to your visit again to witness our changes. Thank you again for your review. Xiaowei is looking forward to your next perfect review and support. The hotel sincerely invites you to visit again.

Response from Property: Dear guest: Thank you for choosing to stay at the Vienna hotel. I am glad to see your positive feedback on the hotel room facilities, hygiene conditions, and service quality. Your support and encouragement are the greatest driving force for us to move forward. Vienna hotels strive to continuously create a warm and comfortable living environment for guests, meeting the requirements of different guests with the highest cost-effectiveness. Looking forward to your next visit!

Response from Property: Dear VIP: The review is so perfect that even Xiaowei seems a bit embarrassed, but this score seems a bit out of line with this paragraph. Xiaowei secretly told you that a good review is still the best match with a score of 5. Thank you for your positive feedback. Please remember to give us a full score like for your next stay. Thank you!

Response from Property: Dear VIP: The review is so perfect that even Xiaowei seems a bit embarrassed, but this score seems a bit out of line with this paragraph. Xiaowei secretly told you that a good review is still the best match with a score of 5. Thank you for your positive feedback. Please remember to give us a full score like for your next stay. Thank you!

Response from Property: Dear VIP: The review is so perfect that even Xiaowei seems a bit embarrassed, but this score seems a bit out of line with this paragraph. Xiaowei secretly told you that a good review is still the best match with a score of 5. Thank you for your review. If you are satisfied with your stay next time, please remember to give us a score of 5 and like us. Thank you!

Response from Property: Dear guest: we are very pleased to learn from your message that our hotel has left you such a wonderful impression. I hope you can continue to follow us in the future and tell us more about your feelings and experiences during your stay. We warmly look forward to your visit again!

Response from Property: Thank you very much for your recognition of us. Providing you with a comfortable accommodation environment has made us persevere in our pursuit. Xiaowei will continue to work hard to improve the service and quality of Vienna to a higher level and interpret the humanistic feelings better. When you check in, the room will be If you have any questions, you can contact the front desk ~ Vienna will be your home after a tiring journey, Xiaowei looks forward to your next visit!

Response from Property: Dear VIP: First of all, thank you very much for choosing a Vienna hotel and taking the time to leave your stay experience amidst your busy schedule! And give us recognition for our service, it is our honor to provide you with satisfactory service. The hotel adheres to the quality awareness of "being perfect and almost demanding", hoping to do more and better for guests, and has always strived to provide the best personal service for guests, allowing them to enjoy the warmth of "family home"! Secondly, thank you very much for providing such thoughtful suggestions, which have greatly improved our hotel! Finally, Xiaowei is very much looking forward to your next stay, if you are satisfied, and can give us a perfect review! The hotel sincerely invites your next visit.

Response from Property: Dear guests:Thank you for staying at the hotel and providing valuable feedback. We deeply apologize for the problems you have encountered and attach great importance to your valuable feedback. We have forwarded your valuable feedback to relevant departments for follow-up and timely improvement. If you encounter any problems during your stay, you can call the front desk to report, and we will immediately assist you with smoke-free treatment and help you change rooms! I didn't receive your full rating, so Xiaowei still feels a bit disappointed. If you are satisfied with your next stay, please remember to give us a full rating. The hotel will continue to strengthen the service efficiency of its staff and strive to provide better quality service for every guest. We sincerely welcome your next visit!

Response from Property: Dear guest, thank you for your comments on the hotel. We are deeply sorry for the breakfast you said during your stay in the hotel. Your valuable advice is very important to us. Looking forward to coming again!

Response from Property: Dear VIP: The review is so perfect that even Xiaowei seems a bit embarrassed, but this score seems a bit out of line with this paragraph. Xiaowei secretly told you that a good review is still the best match with a score of 5. Thank you for your positive feedback. Please remember to give us a full score like for your next stay. Thank you!

Response from Property: Dear VIP. We are truly sorry to see your comments and apologize for not providing you with a great experience during your stay. On behalf of the hotel, I apologize to you. In response to your feedback and suggestions, we have also actively implemented them. Firstly, regarding the facility issue you mentioned, our opening time is still in the style of Vienna before, and the hotel is already focusing on preparing for a renovation plan. Secondly, the room you mentioned has a smoke odor issue. Before guests check in, we will handle it smoke-free according to their requirements. Our hotel also has non-smoking rooms. You can book our non-smoking room for your next stay. We attach great importance to your feedback and will take all necessary measures to improve our quality and service. Our hotel offers 24-hour butler service and free parking service. If you have any questions during your stay, you can inform us in person or dial "0" to the front desk for feedback. We will provide assistance as soon as possible according to your needs. Sorry again for the unpleasant experience you have had, and thank you very much for your feedback on our hotel. Xiaowei will definitely improve Vienna's service and quality to a higher level. The hotel invites you to come and experience again. Wishing you a happy life!

Response from Property: Thank you for your evaluation of the hotel. Your attention is the footsteps of the hotel, and your feedback is the progress of the hotel. If you have comments and suggestions, please point them out. After all, the lowest score is only one point. It must not be a small matter to make you hate it so much. All our employees must have it, and we will encourage you if you don’t have it. I wish you a happy life!