Rezen Select Hotel (Foshan Shunde Shunfengshan Park Branch))

Rezen Select Hotel (Foshan Shunde Shunfengshan Park Branch)) Reviews

Rezen Select Hotel (Foshan Shunde Shunfengshan Park Branch))

1st Floor, Building 3, Yunshang Park, Shunkong Overseas Chinese Town, Jinrong Road, Shunde District, Foshan, Guangdong, China, Shunde District, Foshan, Guangdong, ChinaSee Hotel Details
Rezen Select Hotel (Foshan Shunde Shunfengshan Park Branch))
Rezen Select Hotel (Foshan Shunde Shunfengshan Park Branch))Rezen Select Hotel (Foshan Shunde Shunfengshan Park Branch))Rezen Select Hotel (Foshan Shunde Shunfengshan Park Branch))
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Guest Reviews

8.6/10
449 review
Verified reviews
Location8.7
Amenities8.5
Service8.6
Cleanliness8.6
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All reviews(449)
Positive reviews(425)
Reviews with photos/video(233)
Friendly front desk staff(44)
Delicious breakfast(31)
Convenient parking(31)
Perfect for kids(20)
Awesome gym(18)
Close to beach(17)
Negative reviews(24)
Guest User
Yijing Double Bed Room (Duplex Upper Level)
Stayed in Sep 2024
Couple
17 review
6.0/10
Posted on Oct 31, 2024
Inconvenience to stay there.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾, 您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Sophychen
Upstairs Downstairs Duplex Suite (Sofa Bed + Leisure Area + Two-Bedroom, One-Living Room, Two-Bathroom)
Stayed in Jan 2025
Family
5 review
3.0/10
Posted on Feb 6, 2025
If this is considered a hotel, then I would be really shocked by the standard of hotels. This is really not a hotel, but a homestay! First of all, the sanitary conditions are not good. The floor and stairs are not mopped clean, and there are small pieces of garbage and hair in the corners of the bathroom. Secondly, there are 2 bathrooms. The water outlet of the bathroom on the first floor is very slow, and the water will flood the soles of your feet when you take a bath. Bubbles and water will accumulate about 1 cm. Finally, the disinfection standard of bath towels is definitely not up to standard. Moreover, the hotel is located in a remote location, there is no business, and it is under a commercial and residential building. This is the apartment with the worst sanitary environment I have ever lived in. Very dissatisfied.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量
Anonymous User
Yijing Double Bed Room (Duplex Upper Level)
Stayed in Jan 2025
Family
4 review
2.0/10
Posted on Feb 5, 2025
It is a small apartment in a building converted into two guest rooms. The floor height is only about 2 meters. The hygiene is also poor. The faucet of the wash basin is broken. It is worth more than 100 yuan a night at most. I will never choose this hotel again.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for taking the time to leave a review for our hotel. You have booked our duplex upper floor room, which is described in detail on the room page! If you need a high floor or a good soundproofing unit, we have one bedroom and one living room for you to choose. If the faucet you mentioned is broken, you can contact our front desk. There are colleagues online 24 hours a day at the front desk to facilitate your handling!
Guest User
Relaxing Twin Room Lower Level With Panoramic Views, Zero Pressure Mattress)
Stayed in Dec 2024
Family
1 review
4.0/10
Posted on Feb 1, 2025
A frustrating night. When I checked in, I was told that the hotel did not have an internal phone and I had to add WeChat to contact! When I entered the room, I found that there was toilet paper used by the previous guest in the toilet. I flushed the toilet and found that the toilet was blocked. I immediately asked the waiter to unclog the toilet. You said you didn't check it when you cleaned it? A male waiter came after 20 minutes. After unclogging the toilet, he told me not to throw toilet paper into the toilet? ***? Funny? I asked him to turn on the TV. The child wanted to watch the cartoon channel, but he told me that I could only watch CCTV and other channels would be charged? ? What is the set-top box on the table? I tried it for a long time and found that one button of the TV remote control was broken. I could only watch the radio and television set-top box by switching the input source in the settings. Can this business ability be used as a waiter? ? In addition, the hotel water heater is actually an electric water heater? ? It takes half an hour to boil water for one person? ? The water in the shower room is extremely slow and it will overflow soon! I asked for an extra pillow and was told that there is no one? ? There is not a single bathrobe hanger! The ceiling height is 2 meters at most. How can such a hotel charge 700 per night? And it is a 4-star hotel? 4-diamond hotel? Don't be ridiculous. Stay here with caution.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for taking the time to leave a review for our hotel. Regarding the first point: we have a total of 200 rooms. The internal telephone has been set up before. The phone is always busy when it is answered by other guests. Adding WeChat or an external line will be more conducive to our quick service. The second point (when you enter the room, you find that there is toilet paper used by the previous guest in the toilet. When you flush the toilet, you find that the toilet is blocked). Why didn’t you tell the front desk when you checked in? I told you when I checked in during the New Year period. It might be busy. The waiter went to the warehouse to get the things immediately after delivering the things. It took a total of 15 minutes. Turn on the TV. Watch the live broadcast content. If you need to activate the membership if you want to watch on demand, you can also log in if you have Tencent membership. We have not marked this service for bathrobes on various platforms. The hangers are in the closet. Xiao Cheng thanks you again for your comments and wish you a happy new year.
Guest User
Rolling Double Bed Room (Duplex Lower Level With Sofa Bed)
Stayed in Dec 2024
Family
25 review
1.0/10
Posted on Feb 1, 2025
If I can complain, I would complain about two points. The first point is to complain about the hotel service. The service attitude is extremely poor. I asked the service staff for 2 more quilts and asked them to wait for a reply. When I asked how long it would take to reply, they started to reply repeatedly, just like Taobao customer service, "I'm asking the auntie." The second point is to complain about Ctrip. How did this four-star hotel get a four-star rating? How can it be classified as a hotel? There are no facilities and no services. The floor drain in the bathroom in the room is blocked. The electric water heater for bathing has extremely poor controllability of water temperature. The short sofa for sitting and sleeping, but I would like to ask who can lie on it. There is a dried insect stuck on the toilet paper in the room. Please see the black spot on the picture. The room is extremely poorly soundproofed. Because it is a loft divided into upper and lower floors, the height of the first floor is only 2 meters. There is no breakfast service. I went out for breakfast in the morning and had breakfast. When I returned to the hotel at 12:37, the room door card was invalid and I couldn't get in. I felt totally cheated.
Original TextTranslated by Google
Response from Property: 親愛的客户,非常感激您抽出寶貴的時間為我們的酒店留下了的評價。關於第一點:您需要兩床被子,當時正好辦理入住高峯時期,前台也已經回覆您説需要阿姨找到了就給您送過去,從您問到要被子全程沒到10分鐘時間。酒店共有200間客房,即使歸類了前一晚也有別的客人需要被子還沒有撤出來,撤出來了需要找到了給您換好新的被套上去,請問我們的阿姨是裝了翅膀會起飛的嗎?10分鐘時間沒到就跑九層樓給您找出被子?前台也是在等阿姨回覆了才能給您答覆,您一直催着我們,最後被子送到您房間總共沒有半個小時。而且我們的沙發都是1.3m.我們也沒想到您會讓人睡沙發上呀,這個我們屬實是冤枉。而且房間退房都是中午12:00前,過了中午12:00房卡失效我們也不知道您出去吃早餐了呀。含早服務酒店已從10月全面下線早餐服務,您這邊也沒有下單含早訂單,請問怎麼給您提供服務呢?
Guest User
Delicate Executive Duplex Suite (TV Projection + Office Desk And Chair + One-Bedroom And A Living Room)
Stayed in Dec 2024
Couple
30 review
8.2/10
Very Good
Posted on Jan 31, 2025
The hotel room has ample space and good hygiene, which is worth the price. The hotel has free parking and the overall experience is qualified. However, it is extremely troublesome for cars from Hong Kong and Macau to enter and exit. It is okay to enter, but the gate cannot be opened when exiting. The security guard asked me to reverse the car and drive it down a winding slope. I am grateful that he watched me train, which reminded me of our famous saying: Put your hands up and help me. When I came back, I just parked on the street, out of fear.
Original TextTranslated by Google
Response from Property: 客官您好!非常感謝您對小呈的支持和各方面的認可,我們所做的一切都衹為給每一位客官帶來不一樣的入住體驗,看到您的滿意和肯定,我們真的是非常感動,我們繼續努力時刻準備着您隨時回來!
Jieyu.
Rolling Double Bed Room (Duplex Lower Level With Sofa Bed)
Stayed in Dec 2024
Couple
52 review
9.5/10
Amazing
Posted on Jan 11, 2025
Environment: It feels very new. Everything is new. Hygiene: It's OK. It feels clean and comfortable. There is a middle school opposite. There seems to be a subway station nearby. The location is OK. It is close to the amusement park. The living room has a good view. The sunset is beautiful.
Original TextTranslated by Google
Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. Your satisfaction and loyalty are the driving force for our continuous progress. We will continue to provide you with high-quality services. Thank you again for your support and trust!
Guest User
Delicate Executive Duplex Suite (TV Projection + Office Desk And Chair + One-Bedroom And A Living Room)
Stayed in Dec 2024
Traveling with friends
16 review
10/10
Outstanding
Posted on Jan 10, 2025
The room is very clean, spacious, well designed, and the bed is very big and comfortable. The front desk staff is also very nice and I am very satisfied. I will choose Licheng Hotel again if I have the chance.
Original TextTranslated by Google
Response from Property: Your satisfaction is our pursuit, and your encouragement is our unremitting motivation. Thank you for your generous praise, which is like the warmth of sunshine shining on each of our employees, making our busy work every day more meaningful. We will welcome every customer with more enthusiastic service and more comfortable accommodation environment!
Guest User
Upstairs Downstairs Duplex Suite (Sofa Bed + Leisure Area + Two-Bedroom, One-Living Room, Two-Bathroom)
Stayed in Dec 2024
Family
9 review
8.0/10
Very Good
Posted on Jan 6, 2025
The room layout is what I want, so the whole family can be together. The hygiene is OK, and the surrounding environment is OK, but there is a school opposite, which is a bit noisy at night. The hotel sign is not very clear and a bit difficult to find. It is quite convenient to call a taxi. When placing an order, there are facial masks, snacks, etc., but there are none anyway, and the front desk did not mention it. Anyway, we don't need it, so it doesn't matter.
Original TextTranslated by Google
Response from Property: 尊敬的顧客:您好!感謝您百忙之中為我們留下如此詳盡和感動的點評!我們會再接再厲,以更好優質的服務回報給廣大賓客,小禮品的話入住的時候有讓添加管家微信有任何需求和管家説即可了呢,這邊管家會給您送至房間哦,也怪小呈沒有和小主説清楚,實在給小主添麻煩了呢,再次感謝您對酒店的點評,期待您的再次光臨!
Guest User
Upstairs Downstairs Duplex Suite (Sofa Bed + Leisure Area + Two-Bedroom, One-Living Room, Two-Bathroom)
Stayed in Nov 2024
Couple
11 review
9.5/10
Amazing
Posted on Dec 22, 2024
The hotel is very unique, it is a duplex room, suitable for couples to travel , you can cook with a fire, the induction cooker can be used, just like a small home, the hotel service is also very good, the service is very patient when you call in the middle of the night
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you for leaving us such a detailed and touching review in your busy schedule! We will continue to work hard to return to our guests with better and better services. Thank you again for your review of the hotel and look forward to your visit again!
Guest User
Rolling Double Bed Room (Duplex Lower Level With Sofa Bed)
Stayed in Oct 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 26, 2024
Convenient parking and spacious rooms. The environment is also very quiet and close to various attractions. The front desk also set up surrounding information introduction, which reduced a lot of time for making a guide, which was very considerate
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home in Xiaocheng's residence. We look forward to your visit again to review our progress. I wish you a happy day!
Guest User
Rolling Double Bed Room (Duplex Lower Level With Sofa Bed)
Stayed in Oct 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 26, 2024
I really like to go to Foshan. It's very suitable. It's super clean. There are many shops downstairs where you can eat anytime. I like it very much. Next time I come to Foshan, I will order this one again.
Original TextTranslated by Google
Response from Property: Your satisfaction is our pursuit, and your encouragement is our unremitting motivation. Thank you for your generous praise, which is like the warmth of sunshine shining on each of our employees, making our busy work every day more meaningful. We will welcome every customer with more enthusiastic service and more comfortable accommodation environment!
Guest User
Rolling Double Bed Room (Duplex Lower Level With Sofa Bed)
Stayed in Oct 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Nov 18, 2024
The room is clean and tidy, the front desk clerk is polite, there is a washing machine and dryer, there is also an entertainment area downstairs for playing basketball and badminton, etc. It is very close to nearby scenic spots.
Original TextTranslated by Google
Response from Property: Hello guest! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in Xiaocheng. We look forward to seeing you again to review our progress. I wish you happiness every day!
威猛
Upstairs Downstairs Duplex Suite (Sofa Bed + Leisure Area + Two-Bedroom, One-Living Room, Two-Bathroom)
Stayed in Oct 2024
Traveling with friends
12 review
10/10
Outstanding
Posted on Nov 13, 2024
The room is suitable for four people to live together. There are two toilets, so there is no need to fight for the toilet. The room is very quiet, and the bed is good. All facilities are relatively complete, and the colored light is transparent. Recommended, very cost-effective, and free parking. I like it. The front desk staff are very humane. They even feed stray cats and small animals. They are caring and caring. It is recommended to add a small number of disposable paper cups in the room and two more small chairs in the living room
Original TextTranslated by Google
Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. Your satisfaction and loyalty are the driving force for our continuous progress. We will continue to provide you with high-quality services. Thank you again for your support and trust!
Muerroupianduofangmuer
Delicate Executive Duplex Suite (TV Projection + Office Desk And Chair + One-Bedroom And A Living Room)
Stayed in Sep 2024
Couple
4 review
10/10
Outstanding
Posted on Oct 6, 2024
The room is a duplex, very comfortable. The hotel's surroundings are also very good, quiet and not noisy, close to Shunfengshan Park. It is not far from the Shunde No. 1 Middle School subway station, and it is also very convenient to travel.
Original TextTranslated by Google
Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. Your satisfaction and loyalty are the driving force for our continuous progress. We will continue to provide you with high-quality services. Thank you again for your support and trust!