Hotel Isla de Flores

A clean and nice hotel. You need to be explicit if making requests and make sure they understand what you want.

This was a great one night stay in Flores. While the beds were a little hard the cleanliness of the room was great and the restaurants on site were perfection. Front desk staff helpful and given Flores is walking distance to everything it’s in a great location. Would def stay again when we visit Tikal.

This hotel could be so much better than it is. The level of service was just really poor - especially if you're English speaking. There seems to be no ability to coordinate the staff, and promises/undertakings given at reception mean nothing. Indeed, although he tried to fake it, the person at reception for most of our trip could not understand English. That didn't stop him from pretending he did so that I repeated myself 4 times, only to realise in the end that he understood nothing (he could just have told me that!). He also gave wrong information regarding the restaurant hours. The tours/trips/transfers that the front desk would organise were extraordinarily limited - almost no options. A transfer to the airport was priced at $60USD. We were able to source it for under 1/10th of that price elsewhere. There was no tourist information. Getting service at the pool area was repeatedly promised but NEVER eventuated. However, the room was lovely (Junior Suite) and I had a lovely view over the lake. The airconditioning worked (which was incredibly welcome). The pool is small, but so welcome after a baking hot day. The meal at the roof-top bar was great! However, with being lied to about the opening time, we were forced to use the lower one then next day, which was nowhere near as good. Breakfast was adequate there. Walking around the island, this is probably one of the better venues, but if they could just get a senior manager to organise the service, then it would be superb.