Baymont by Wyndham Florence/Muscle Shoals

Was a great place as always !!

Clean rooms. Friendly staff. Pool was a plus. Location was a convenience. I recommend this hotel to anyone staying in Florence.

This hotel is just bad. On one good note, we loved the pancake maker! There were only two towels in the room when we arrived and management would not give any more. We left our towels hanging on rack to preserve them. The next day housekeeping took the towels and did not clean or empty the trash in the room. When I asked for replacement towels the management stated that they would not provide any towels. Some of our family was already in the bath when we realized that the towels were missing. I can understand not having extra towels, but taking the existing towels in the room is just crazy. Even the bath mat was taken. The management provided no resources to the employees to close down other rooms or have access to the towel storage. While I was addressing my complaint to the front desk another guest came to the front desk asking for more towels and stating that he had towels in the morning but they were no longer in his room that evening. So they had done this to multiple rooms and management did not take any responsibility for the incident and provided no accommodation for an issue that they aggressively created. I am not a fan of this poor level of hospitality.

The desk person on friday was delightful. Room was not cleaned. When i asked for clean towels, was told there were not any.Had to make due. I suppose a few employees failed to show to clean.

Check in was good the young lady was very friendly and pleasant to talk to unlike the guy that worked that night he came off a little rude when i went in to let him know the ac wasn't working in the room. Wasn't much help but i went and bought a fan so we made the best out of it anyways.

Last minute overnight stop Rooms tired and not the cleanest. The fridge also was very noisy and had to be unplugged overnight. Breakfast was very basic, but has the essentials (coffee and bananas) but no tea bags, though I'm aware that I may be in the minority as a tea drinker. The hotel is set back from the main road was fairly quiet at night.