Dar El Mathaf

The staff offers excellent service, including luggage storage, transportation arrangements, and local advice. Guests enjoy a delicious and varied breakfast. Convenient location for exploring Fez and its surroundings.

Obnoxious service At night I tried to go out of the hotel to eat out, but I could not open the entrance door with my key by any means. I repeatedly called the contact number but there was no reply. After a while three Moroccan women happened to get down the stairs. I talked to them and they tried to open the door with my key, but in vain. They kindly called the hotel owner and the responsible person was coming here to solve the problem soon. I waited alone in a dark lobby for as many as two hours, but no one came to help me. Consequently, I could eat nothing. A cold water shower ruthlessly pierced the hungry traveler. Next morning a hotel guy appeared but even he couldn't open the door with my key no matter how many times he might try. He said the receptionist would come here at 9 a.m. to change the keys. Nevertheless, she was late for as many as 30 minutes, not caring how badly the customer suffered. Unbelievably, she went so far as to make a self-centered, violent remark that I, a customer, should have waited and asked some other guest to open the door last night. Additionally, she flatly refused my refund request for cancellation fee for additional stays and passed the buck to me, shelving this hotel's terribly slow support. I have never experienced such a sloppy, obnoxious service in any other hotel.

Needs to be better The bedroom offered was run down and the hotel needs a good refurbishment. Place was very difficult to find and I didn't felt safe in the area.