Barceló Fès Medina Reviews

Response from Property: Hello, dear guest! Thank you for choosing our hotel and leaving your review! We're glad you enjoyed our hotel's convenient location and amenities. Our hotel is adjacent to the train station, providing easy access to various tourist attractions, while we also offer spacious guest rooms and modern facilities, all to ensure you have a comfortable and convenient stay. We look forward to your visit again and wish you a pleasant stay! Zineb Bensouda, Guest Experience Manager

Response from Property: Dear Gustavo Adolfo, First of all, we would like to thank you for choosing our Barceló Fès Medina hotel for your visit to Fez, this is, without a doubt, the best reward for all of us. We are pleased to know that you enjoyed your stay and that the spacious, clean and comfortable rooms, as well as the selection of international TV channels, have met your expectations. The breakfast buffet is one of our strong points and we are glad that you have rated it positively. The friendliness of our staff is something we always try to take great care of, and it is an honor to receive your comments about it. The hotel's convenient location next to the shopping center and facilities such as parking are aspects that our guests usually appreciate, and we are pleased that this was the case. It is a pleasure to be able to offer a service that contributes to such a positive experience. Once again we thank you for your kind opinion of our hotel and we hope to serve you again in the future. Zineb Bensouda, Guest Experience Manager

Response from Property: Dear Anonymous, We regret that some aspects of our hotel did not meet your expectations. We understand that constantly updating the conditions of stay in our hotel is important to meet the needs of guests and we will pay special attention to this. However, we are glad that you found our hotel more comfortable compared to other riads and that you appreciated the quality of our breakfast. Our team tries to provide a variety of delicious dishes that can please each guest. We are also glad that you appreciated the level of comfort at Barceló Fès Medina. We will be glad if you visit us again. Best regards, Salma Abakhouch, Guest Experience Agent

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! We regret that you are inconvenienced by the distance between the hotel and the train station. Please understand that the hotel's location is designed to provide guests with a convenient travel option while still enjoying the tranquility of the city. We're delighted that you reviewed our hotel's amenities, such as our gym with exercise bikes, weight training equipment, and dumbbells, as well as our room service, which offers a variety of in-room options and prices. Ultimately, we're glad you were able to enjoy our comfortable accommodations and experience a peaceful night's sleep. Our hotel's location in the historic medina district, surrounded by several World Heritage sites, we hope you will appreciate the unique charm of this city. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guest, thank you for choosing to stay at our hotel! We are sorry to hear that you are unhappy with the location of the hotel. The Barceló Fez Medina hotel is located in the historic part of the ancient city, close to scenic locations and cultural heritage. We understand that each guest's preferences are unique and our goal is to provide a comfortable and convenient stay for all of our guests. We apologize for the inconvenience you experienced during the check-in process. Our hotel always strives to provide fast and efficient service to ensure guests have a relaxing stay. We are sorry that our service did not meet your expectations this time. We will follow up on your feedback to improve our service. I wish you a happy life and all the best! Zineb Bensouda, Guest Experience Manager

Response from Property: 尊敬的賓客，您好！ 感謝您選擇我們的酒店，非常榮幸能為您服務！我們很高興您在Barceló Fès Medina的體驗是如此美好。我們很高興您對我們的酒店、乾淨整潔的房間，以及早餐都感到滿意。請注意，雖然酒店住宿不包括早餐，但我們的網站上有各種特別優惠供您選擇。我們將懷揣着您的這份信任，不斷進步並時刻準備着給您帶來更加完美的服務，期待您的再次光臨！Zineb Bensouda, Guest Experience Manager

Response from Property: 尊敬的客人，感謝您選擇我們的酒店，為您服務是我們的榮幸。我們很遺憾接待服務沒有達到您的期望。我們始終致力於為客人提供專業、高效的服務。請接受我們誠摯的歉意，並請放心，我們將徹底調查並改進這一問題。我們很高興您對客房的衞生狀況感到滿意。我們的清潔團隊始終致力於為客人提供舒適、整潔的住宿環境，確保每位客人都能享受到愉快的住宿體驗。我們衷心希望您再次光臨，我們將為您提供更好的服務。Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guest, thank you for your valuable feedback, which will undoubtedly help us improve our guests' stay experience at the hotel. We regret that you encountered room odor during your stay, but we are glad that the front desk was able to change your room in time to ensure you a pleasant stay. The lively and convenient surroundings of the hotel, as well as the excellent room facilities you mentioned, all reflect our service tenet. In terms of room size, Bartholomew Medina Hotel strives to provide guests with a comfortable and practical layout, and we hope that you will enjoy this well-designed comfort. Thank you again for choosing to stay at our hotel, we look forward to welcoming you again and having the opportunity to exceed your expectations in the future. Zineb Bensouda, Guest Experience Manager

Response from Property: 尊敬的賓客，您好！ 感謝您選擇我們的酒店，非常榮幸能為您服務！我們很高興您對性價比和早餐留下了正面的印象。儘管我們的房費不包括早餐，但我們的網站上有各種特別優惠供您選擇。我們將懷揣着您的這份信任，不斷進步並時刻準備着給您帶來更加完美的服務，期待您的再次光臨！Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guests: Hello! Thank you for choosing our hotel, we are honored to serve you! We're glad you enjoyed your stay with us. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! In the heart of our new city, our hotel offers an outdoor swimming pool, air-conditioned rooms with free Wi-Fi, hammam treatments and fitness suites. We thank you very much for choosing our hotel, and we are very sorry that we were not able to provide you with the most satisfactory service during your stay. The room hygiene, facilities and noise problems you mentioned have been reported to the relevant management service department. We will further strengthen the management of sanitation and cleaning, continue to improve and upgrade maintenance equipment regularly, and provide you with a more comfortable, satisfied and quiet living environment! In the next work, we continue to pay attention to the quality of each service! All the staff of the hotel are eagerly looking forward to your visit again! I wish you a happy life and all the best! Khalil LEBBAR, Guest Experience Manager

Response from Property: 尊敬的賓客，您好！非常感謝您選擇入住我們的酒店並留下寶貴的建議！ 我們很高興知道您在Barceló Fès Medina的體驗非常棒。我們非常高興您對我們的設施、清潔衞生、環境和服務都表示滿意。我們的團隊致力於提供無與倫比的住宿體驗，並確保我們的客人能夠享受到現代化設施、維護良好的客房、寧靜的環境和優質的客户服務。Barceló Fès Medina酒店位於風景如畫的歷史梅地那區，距離飛機場僅20分鐘車程，提供免費無線網絡連接、設備完善的健身房、室外全年開放的游泳池等設施，旨在為您提供一個難忘的住宿體驗。真心希望您能夠再次入住來感受我們的進步！祝您生活愉快，旅途順利！Zineb Bensouda, Guest Experience Manager