Mariavl18
August 21, 2022
We had a problem with the reservation and they did not help us at any time, keeping the money for a night that we could not enjoy. We had an old room and the mattress and pillow were very uncomfortable, so we couldn't rest well. In addition, the window in the room did not close and many flies entered. We would have liked to be able to ride a horse and enjoy the spa, but no matter how much we asked the staff, they directed us to the person in charge, who we only saw once at night and did not address us to give us any type of information about this. The day we arrived, the restaurant was not open but they offered us the possibility of reserving a set menu. We had a good dinner, but the price of the menu was a bit high. Dining a la carte is cheaper. If you take a tour of the facilities you can see that they need more staff to keep the stables and horses cleaner. It is a pity.
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