Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.8
Amenities7.3
Service7.9
Cleanliness7.9
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All reviews(110)
Positive reviews(10)
Reviews with photos/video(1)
Nan
Classic Room
Stayed in Jun 2025
Family
4 review
7.0/10
Posted on Jul 17, 2025
Page was so kind and helpful during our stay. She made our check-out quick and easy, and she is friendly as well. Love our stay there!
8285SueH
Classic Room
Stayed in Jun 2025
Traveling with friends
9 review
9.0/10
Great
Posted on Jul 7, 2025
We stayed for just one night. A much better experience than we had expected, given some of the recent reviews.
The room was large and clean. The bathroom was also very clean and had a lovely,spacious walk-in shower.
The bed was comfortable and we slept well.
Our only negative was that the car park was absolutely full when we arrived at 3:30pm … and the staff checking us in couldn’t have cared less!
GillfromUK
Classic Room
Stayed in Jan 2025
Couple
6 review
8.5/10
Very Good
Posted on Feb 18, 2025
The Mercure is centrally located 5 mins walk from the centre of the city and the Cathedral. Our room on the third floor was clean and serviceable although some of the furniture had seen better days. Car parking is available and costs £15 per day which is cheaper than the public car parking across the road. Families note, pool costs £10/adult. (Children free)
Guest User
Classic double Room
Stayed in Jul 2023
Traveling with friends
3 review
6.0/10
Posted on Sep 2, 2023
I was expected for more, as is an exclusive hotel
kids crying at the breakfast and parenting doing nothing
the rooms need more cleaning, too much dust
reception service poor
add Thomas
Classic Family Room
Stayed in Mar 2023
Family
1 review
10/10
Outstanding
Posted on Apr 15, 2023
Lovely experience having tried the Rougemont. Lovely pool, polite staff. Didn’t try the food but it smelled incredible.
Thanks for a top class stay.
Anonymous User
Classic Family Room
Stayed in Nov 2022
Couple
1 review
7.0/10
Posted on Dec 5, 2022
Doesn’t have any toothpaste or the necessary items for hygiene
Darren
Classic Room
Stayed in Feb 2023
Business traveler
10 review
9.5/10
Amazing
Posted on Mar 29, 2023
A lovely hotel however the staff were not very helpful especially at breakfast. The room was great bathroom amazing only issue was breakfast at £15.50 it’s very pricey for what’s on offer
tracy
Classic Room
Stayed in Mar 2023
Family
1 review
10/10
Outstanding
Posted on Apr 7, 2023
A absolutely beautiful place And the stuff are amazing
Guest User
Classic Family Room
Stayed in Sep 2022
Couple
1 review
10/10
Outstanding
Posted on Oct 16, 2022
Stayed here for the first time
Lovely entrance
Helpful reception staff
Clean room
Nice shower room
Complimentary water
Nespresso coffee, tea and biscuits
Used the pool which is a good size
Again helpful staff
Ended up staying for breakfast which had everything you could want .
Cooked breakfast
Fresh fruits salad
Fresh juices
Pastries
Overall really good stay
Will use it again when in Exeter
& also checking out other mercure hotels
Guest User
Classic Room
Stayed in Jun 2024
Booked for others
4 review
8.5/10
Very Good
Posted on Jul 18, 2024
The room is small but clean, the front desk staff are very friendly