Wingate by Wyndham Erlanger / Florence / Cincinnati South

I’ve had positive experiences at this hotel previously but things have gone down hill. The room we were given had a leaking air conditioner and the floor was SOAKED, along with a terrible smell of mildew. After a lot of explaining and going back-and-forth that we literally just walked in the room and it was like that. The owner on the phone was basically implying that we were lying. Luckily, we were finally switched rooms. The lady working the front desk was terrible. She was on the phone arguing with someone whose card declined for the room deposit for about 15 minutes as eight people were standing there trying to check in. She then had to call her boss two or three more times to ask questions (clearly she wasn’t trained properly) while many people were waiting to check in around midnight. I thought I liked this place, but most likely won’t be going back. Bummer!

Great place and the price was really affordable. I would definitely recommend and stay here again. Good breakfast in the morning as well.

The first room they put me in the bathtub wouldn’t shut off so they moved me to another room. That room the door was very hard to open, but that was really the only complaint. I stayed two nights and had two reservations so they had to check me out and then back in and give me new room keys the second set of room keys did not want to work correctly and that was annoying. On a good note it was one of the strongest and hottest showers I’ve ever had in a hotel. It was clean and the staff was nice a lot of road noise from the freeway outside the window, but that’s just because of the location.

Very friendly and helpful staff. They would go out of their way to make our stay as comfortable as possible, by addressing any issues we had, informing us of good places to eat in the area, and just that great Southern Hospitably. We would like to especially thank Katrina for her kindness and professionalism that she showed us.

The room was clean and bed comfortable 😴, pillows small but puffy front desk personnel was nice and service was fast and professional.

Nice hotel nice room Desk lamp was damaged but everything else was fine Breakfast was OK so was coffee Need a designated smoking area outside smokers don’t have to sit on curbs in lot