Wingate by Wyndham Erlanger / Florence / Cincinnati South

This hotel was very nice! Very clean, comfortable, staff was amazing! Good location, convenient to restaurants, stores. Room was quiet. Very impressed!

I’ve had positive experiences at this hotel previously but things have gone down hill. The room we were given had a leaking air conditioner and the floor was SOAKED, along with a terrible smell of mildew. After a lot of explaining and going back-and-forth that we literally just walked in the room and it was like that. The owner on the phone was basically implying that we were lying. Luckily, we were finally switched rooms. The lady working the front desk was terrible. She was on the phone arguing with someone whose card declined for the room deposit for about 15 minutes as eight people were standing there trying to check in. She then had to call her boss two or three more times to ask questions (clearly she wasn’t trained properly) while many people were waiting to check in around midnight. I thought I liked this place, but most likely won’t be going back. Bummer!

The room was very clean and the breakfast room as well. A little trouble with the waffle maker but it was fixed. Hot water was warm. Otherwise good

Nice and clean, decent breakfast. Good location for getting to several sights in north Kentucky and Cincinnati. Went to the zoo, freedom center, aquarium, creation museum, and ark.

The hotel was clean and the staff were friendly. The parking area was well lighted and felt safe. The breakfast was fine, having gravy with the biscuits would have been nice. Overall a very good experience.

The first room they put me in the bathtub wouldn’t shut off so they moved me to another room. That room the door was very hard to open, but that was really the only complaint. I stayed two nights and had two reservations so they had to check me out and then back in and give me new room keys the second set of room keys did not want to work correctly and that was annoying. On a good note it was one of the strongest and hottest showers I’ve ever had in a hotel. It was clean and the staff was nice a lot of road noise from the freeway outside the window, but that’s just because of the location.