Pan Pacific Perth

Pan Pacific Perth Reviews

Pan Pacific Perth

207 Adelaide Terrace, East Perth, Western Australia, 6000, AustraliaSee Hotel Details
Pan Pacific Perth
Pan Pacific PerthPan Pacific PerthPan Pacific Perth
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.1/10
Great
256 review
Verified reviews
Location9.1
Amenities9.0
Service9.1
Cleanliness9.3
Filter by:
Sort by:
All reviews(256)
Positive reviews(250)
Reviews with photos/video(67)
Delicious breakfast(25)
Convenient location(24)
Average sound insulation(12)
Large rooms(11)
Loved the view(10)
Located downtown(9)
Perfect for business trips(8)
Comfortable bed(8)
Negative reviews(6)
HHoon
Premier King Room
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 19, 2025
Thank you Pan Pacific team for the great services, especially the house keeping team that make up our room daily. We have a very comfortable stay for the week ☺️
Response from Property: Dear HHoon,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Lay Hwa
Premier King Room
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 12, 2025
The room was lovely to stay in, and my daughter and I had a wonderful experience. The staff were all very lovely and helpful - especially Juan, who helped us with booking our last minute trip to Rottnest Island. Overall, a good experience with clean room and nice smelling shampoos & soaps, nothing much to nitpick about.
Response from Property: Dear Lay Hwa,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Yoyole_
Deluxe King Room
Stayed in Jun 2025
Couple
4 review
6.0/10
Posted on Jul 11, 2025
Day 1, after checking out directly from Mercure without staying. We booked Pan Pacific directly hoping for the best. We reached the hotel around 5-6PM thought that we can check in, but unfortunately not. After having our room we found that our blanket is full of blood stain. Day 2, someone opened our room door while we are changing. The concierge said due to upgrading of the system that’s why there is this issue!?? Day 3, new towels provided was all stained. When we request for new towels the concierge said the we should complain to the managers to ask for free breakfast. Come on Pan Pacific you can do better than this
Response from Property: Dear Yoyole_,Please accept our most sincere apologies for not meeting your expectations, I am genuinely sorry.I appreciate the time and effort you have taken to provide such a detailed account of your experiences. I have referred your review to our Director of Rooms to follow up internally. I am sorry you have been inconvenienced. I do appreciate that this has not been a great stay and genuinely welcome the opportunity to change your perception on another occasion.Sincerely Yours,Rens Breur – General Manager
Sari Riani
Deluxe King Room
Stayed in May 2025
Couple
6 review
9.5/10
Amazing
Posted on Jun 27, 2025
We like the room and staffs, only the door closing sounds is too loud (when closed from outside, not able to softer the sounds) love the coffee machine in the room, the spacious room, sofa and coffee table, location is nice to arrange tour pick up from the hotel, only very quite at night, we like the welcome drink too. Thank you Pan Pac
Response from Property: Dear Sari Riani,Thank you for your positive review and recent stay with us.I apologise for the inconvenience caused due to the noise disturbance around your room.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
QuinnChai
Deluxe King Room
Stayed in Jun 2025
Couple
19 review
6.0/10
Posted on Jul 15, 2025
Not a really good location actually .The breakfast of the hotel was good can consider
Response from Property: Dear QuinnChai,Thank you for your review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Mohammad ALANAZI
Deluxe King Room
Stayed in May 2025
Business traveler
1 review
9.0/10
Great
Posted on Jun 24, 2025
A very beautiful, clean and more than wonderful hotel. I highly recommend it.
Response from Property: Dear Mohammad ALANAZI,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Linn
Deluxe King Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 9, 2025
Friendly staff and breakfast are great!! Good location around as well:)
Response from Property: Dear Linn,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Cheng Sin Yew
Deluxe King Room
Stayed in Jun 2025
Couple
7 review
8.0/10
Very Good
Posted on Jul 31, 2025
The bed is big and comfortable. There is distilled water in the toilet where I can refill my water bottle which I like.
Response from Property: Dear Cheng Sin Yew,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Kosovo
Deluxe King Room
Stayed in May 2025
Couple
14 review
10/10
Outstanding
Posted on Jun 8, 2025
Clean and spacious room! Located right next to swan river, perfect for a morning jog or evening stroll. Near to CBD for food and shopping too.
Response from Property: Dear Kosovo,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Asteria Sarmiento
Deluxe King Room
Stayed in Dec 2024
Couple
5 review
9.5/10
Amazing
Posted on Jan 19, 2025
Very wonderful able to help us store our luggage after  checking out
Response from Property: Dear Asteria Sarmiento,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Xiang Yin
Deluxe King Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 24, 2025
Customer service doing great job. Room Is very clean and comfortable.Breakfast good enough.
Response from Property: Dear Xiang Yin,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Guest User
Pacific Club King
Stayed in Apr 2025
Couple
2 review
8.0/10
Very Good
Posted on Jun 2, 2025
Booked 2 rooms with club lounge access for a 2 night stay. Food and service was excellent. Will definitely be returning again.
Response from Property: Dear Guest,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Retireetravel
Deluxe King Room
Stayed in Oct 2024
Solo traveler
81 review
9.0/10
Great
Posted on Nov 27, 2024
Very spacious room. Many eateries nearby and cbd is just 15 mins walk or free red cat bus to the city. Elizabeth quay is within walking distance with many good restaurants & pubs. Very good vibes especially during weekends. Love it x
Response from Property: Dear Retireetravel,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager
Fardin
Deluxe Twin Room
Stayed in Apr 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 12, 2025
this was so good, i love the hotel and the staff and the reception was so nice for me, thank you so much for everything, Best hotel in Perth!!!
Response from Property: Dear Fardin,Thank you for your positive review and recent stay with us.We look forward to welcoming you back.Sincerely Yours,Rens Breur - General Manager
Atiqah A
Deluxe King Room
Stayed in Sep 2024
Traveling with friends
21 review
10/10
Outstanding
Posted on Nov 11, 2024
This is my second stay at Pan Pacific Perth. Besides their location, I love the service there. Right from the time I enter the hotel till my check out, the staff ensure that things are taken care off. The hotel is also located near the bus stops of the free CAT buses.
Response from Property: Dear Atiqah A,Thank you for your positive review and for calling out our people.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager