The Queens Head

The hygiene in the room was horrible, the bedsheets looked very unsanitary, and lock on the room looked as if someone had tried to pry it open. The pillows were very flat and flimsy which were signs that everything provided was very old and overused. We felt very unsafe and uncomfortable during our stay.

Spacious room, nice kitchenette and basic accommodation. The room was a little tired and smelled a bit musty, but very clean and I slept well. Check-in was straight forward enough at the bar and very nice bar staff member. Several buses can be caught very nearby and it’s around 10 minutes into town (£2 single or £4 day pass). I would stay again :)

Always a nice atmosphere when ever I have stayed here Everyone so welcome and the staff are great and very helpful

Was dirty everywhere in the room bathroom needed a full revamp and its need a bloody good clean and update was just awful

Value for money

A reasonably priced, quiet and clean hotel not far from the centre of Durham. I thought it might be noisy sleeping above a pub but it couldn’t have been quieter. The room was simply furnished but was comfortable, clean and had everything in it that I needed. The pub does not serve meals but not that far away is an excellent family run cafe that serves excellent breakfasts and lunches at a very reasonable price. Durham is very hilly so it would be a challenge walking to the historic centre might be hard for those who have problems walking but I enjoyed the exercise. Going downhill the river is only about 20 minutes away with its lovely walks and the town centre is small enough to be able to wander around easily. The cathedral and castle and gorgeous are the cathedral restaurant has quality food at a good price. I’d definitely visit Durham again and I would happily stay at the Queen’s Head pub.

Avoid at all costs! Book 2 nights in a superior room!! So bad we had to abandon and book elsewhere. The music from the bar was SO LOUD and didn't cease until 25 past midnight. Then the goodbyes and tidying up noise began for another 30 minutes. Didn't sleep a wink! Nobody available the following morning to discuss and no answer to calls or emails. Broken glass in car park, broken windows and the beer garden was 2 dirty broken and rotten wooden bench tables. DO Not Book to stay here!!!

Planned to stay for two nights to explore Durham and watch a band. On arrival it was clear the premises weren’t as described. There were broken windows, badly neglected external areas and rundown interior. The superior double room was tiny and had not been cleaned properly for a long time. We could write our name in the dust. The room was advertised with a bath but it didn’t have one and the street view was a view of a gable wall. We tried to persevere but on returning back at 10:30, the pub was blasting music out. This continued until half past twelve and the bar didn’t empty until 1am. The noise was deafening. We went to see staff in the morning but no one was available. We checked out after one day, left our keys and returned later but on two occasions no one answered the pub door. We have had telephone conversations with the pub manager but they refuse to refund us for the second night. It wrecked our weekend and we had to spend additional money for another hotel. The worst experience I’ve ever had in relation to hotels. Avoid at all cost.