First Group The Palace All-Suite
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1 night
1 room, 2 adults, 0 children
All properties in Durban
First Group The Palace All-Suite
211 Marine Parade, Durban, KwaZulu-Natal, 4001, South Africa
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Amenities
Golf course
Outdoor swimming pool
Diving
Snorkeling
Surfing
Hiking
Sauna
Spa
All amenities
Property Description
With a stay at First Group The Palace All-Suite, you'll be centrally located in Durban, within a 5-minute drive of uShaka Marine World and Durban Beach. This beach hotel is 7.3 mi (11.8 km) from Umhlanga Rocks Beach and 0.1 mi (0.1 km) from Dairy Beach.
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7.6/10
Cleanliness7.6
Amenities7.6
Location7.6
Service7.6
All 10 reviews
Surroundings
Airport: King Shaka International Airport
(34.5 km)
Train: Durban Station
(2.6 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

14
Penthouse, 3 Bedrooms, Balcony, Sea View
Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
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8
Double Room With Double Bed And Sea View
1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Private toilet
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10
Two-Bedroom Apartment With Sea View
Bedroom 1:1 King bed ● Bedroom 2:2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
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10
One-Bedroom Apartment With Sea View
Bedroom 1:1 Queen bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Ocean view
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Guest Reviews
7.6/10
Good
10 reviews
- Cleanliness7.6
- Amenities7.6
- Location7.6
- Service7.6
Average for similar properties in Durban
Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. PHP 69.79). Trip Coins can be used to save instantly on room rates.

Review summary
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Location: The hotel is well-situated, often praised for being close to the beach, local attractions like uShaka Marine, and within walking distance of various amenities. Guests also appreciated the beautiful sea views from their rooms.

Verified traveler
June 28, 2023

good location by the golden mile beach
good location just by the beach and room has great view of beach to watch sunrise

livewired public
May 17, 2024

Amazing place
It was a great experience at The Palace Hotel. Staf is great , special mention to Xolile and Shouga .
Thank you for having us and see you soon

Frank
January 21, 2024

Great place by the beach.
The hotel is right on the beach with excellent access to it and a great view.
The beach is very busy and can be noisy, so maybe not the best place if you’re after a quiet get away.
But, if you want a hopping place, it’s that.
VERY helpful people who went out of their way to make sure our stay went well.

Jonathan
April 23, 2024

This property was really nice! The staff was super friendly and helpful and it has great onsite amenities such as a day spa, pool, and pretty decent dining. The area around is a little sketchy but Durban is on the more developing side of living.

Scenic61540748460
July 28, 2024

I am so angry and disappointed, the receptionist stole my swim wear and sunglasses. I then asked to view the cctv with Buhle the general manager, from Friday 26 July, he was not available for Me to meet up on Sunday I called again with no follow up. Still he was not available. The steal and management is covering up for the staff. I came here five years again the service was the best. And to find this new team I regret even going to this place, . Always check your belongings.. Buhle the manager was mo help at all...

PaulaE1075
May 15, 2024

Well, this is a hotel I will certainly never return to and that I will never book any of my clients into. I attended Travel Indaba in Durban and had booked 4 nights in the Palace hotel, which, according to their website is ALL-SUITE. Nothing is further from the truth. I ended up in a room with an en-suite bathroom but that was as far as 'suite' went. It was a bog-standard hotel room, fairly small and certainly not a suite. I arrived on the 11th floor at 2145 in the evening, the door to the room was open and two staff members were running around like headless chickens, looked aghast when they saw me and told me that they were just making the bed. Anybody's guess what happened in that room during the day. When I finally was able to enter the room, I quickly spotted a very dirty carpet, with stains in all sorts of colors and shapes, I'm not sure if that room has been cleaned properly in a long time. The seats are badly discolored as well, looking closely I assume they were once green but now have brown, red, and all manner of stains. Since the carpet was so dirty, I had placed wipes on my bedside table to avoid dragging the dirt from carpet into bed with me, as I had to walk through the room from the bathroom. The wipe was grimy despite just having had a shower. As to the furnishings, minimal, and no thought has been given to people of smaller stature, in a wheelchair, or, like myself, with a rotator cuff injury who cannot reach above their head. The safe is on the topmost shelf of a wardrobe that I estimate to be around 2.20 metres high, and the kettle, cups and tea/coffee are in a cupboard that is higher than the top of the tv. The water in the shower reaches tepid temperature at best. I have never before seen such a dirty room and I did my best to find alternative accommodation so I could check out of this horror story, but with a trade show, there was no accommodation to be had anywhere near the ICC. Definitely not the best room to put a travel agent into, who you expect to give you business, this one certainly won't. Another striking feature is that despite being on the 11th floor, the sliding window opens wide, very unusual in most hotels at such a height. The walls are paper-thin, I could hear the other party speak when the guest in the next room was on his phone. Definitely NOT recommended, do yourself a favor and give this one a miss. ps. I have meanwhile looked through some other reviews and see that they are simply following a script with the replies, going back to 2017 the answer is constantly "I assure you that these issues have been addressed to ensure improvement.". If they haven't learnt by now in those 7 years, there is no hope anything will ever improve

Inspire29967305758
February 21, 2024

ABSOLUTELY DISGUSTING EXPERIENCE AT PALACE HOTEL. 1. We found heroine needles in the bathroom cupboards. We put about 6 in a plastic bag and took it down stairs. 2.Requested a refund and to leave the moment we saw it which was an hour or two into our stay. 3.No manager on duty so we were forced to stay till the morning when he advised we would be refunded. So he gave us another room. 4.managers came the next morning heard the story took down my banking details and assured I'd have a refund within 7 days. 5.it is 2 to 3 weeks later still no refund and only to tell me he will not be giving a refund anymore... 6. Rude, unprofessional, dirty unpleasant stay I recommend this place to no one..

william310
October 21, 2023

The hotel was fair, the staff were nice very helpfull. The meal's were not very nice because it was the same thing every day, they didn't change the menu at all. Breakfast was not english breakfast as they said it was. The pool was not clean you had to ask them to clean it before you could go in it. The owner of the hotel was always picking on the staff he was not very nice. I would not go there again to far from the shop's and market.
Services & Amenities
Most Popular Amenities
Golf course
Off-site
Outdoor swimming pool
Diving
Snorkeling
Surfing
Off-site
Hiking
Sauna
Additional charge
Spa
Additional charge
Massage room
Private parking
Additional charge
Airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Bowling alley
Restaurant
Airport drop-off
Additional charge
Car rentals
Conference room
Additional charge
Business center
Multi-function room
Children's pool
Childcare service
Additional charge
Wi-Fi in public areas
Free

Outdoor swimming pool

Spa

Restaurant

Conference room

Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, ZAR 65.00 (approx. PHP 209.43) Daily. Reservation not needed.
Private parking
Additional charge
Transportation
Car rentals
Shuttle service
Additional charge
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Front Desk Services
24-hour front desk
Express check-in and check-out
Safe at front desk
Luggage storage
Languages Spoken
English
Food & Drink
Bar
Lobby bar
Room service
Health & Wellness
Spa
Additional charge
Sailing
Off-site
Surfing
Off-site
Windsurfing
Off-site
Diving
Bowling alley
Golf course
Off-site
Massage room
Sauna
Additional charge
Hiking
Snorkeling
Activities
Public beach
Fishing
Public Areas
Picnic area
Smoking area
Elevator
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Facilities for Children
Childcare service
Additional charge
Children's meals available
Children's pool
Business Services
Multi-function room
Fax/copying service
Additional charge
Wedding service
Conference room
Additional charge
Business center
Accessibility
Accessible rooms available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: 07:00–10:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeContinental, Vegetarian
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Number of Rooms: 32
With a stay at First Group The Palace All-Suite, you'll be centrally located in Durban, within a 5-minute drive of uShaka Marine World and Durban Beach. This beach hotel is 7.3 mi (11.8 km) from Umhlanga Rocks Beach and 0.1 mi (0.1 km) from Dairy Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a hot tub. This Art Deco hotel also features concierge services, babysitting (surcharge), and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 76 air-conditioned rooms featuring DVD players. Rooms have private balconies. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a hot tub. This Art Deco hotel also features concierge services, babysitting (surcharge), and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 76 air-conditioned rooms featuring DVD players. Rooms have private balconies. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Frequently Asked Questions
What is the cancellation policy for First Group The Palace All-Suite?
The cancellation policy for First Group The Palace All-Suite varies depending on the type of room and booking conditions.What is the cancellation policy for First Group The Palace All-Suite?
What are the check-in and check-out times at First Group The Palace All-Suite?
Standard check-in time at First Group The Palace All-Suite is 15:00 and check-out time is 10:00.What are the check-in and check-out times at First Group The Palace All-Suite?
What amenities and services are available at First Group The Palace All-Suite ?
First Group The Palace All-Suite offer top amenities and services include Shuttle service.What amenities and services are available at First Group The Palace All-Suite ?
Does First Group The Palace All-Suite provide breakfast?
Yes, Breakfast is offered at First Group The Palace All-Suite. Breakfast option(s): Continental, Vegetarian. Does First Group The Palace All-Suite provide breakfast?
Can I bring my pet inside the First Group The Palace All-Suite?
As much as we love pets, unfortunately, we are unable to accommodate them in First Group The Palace All-Suite.Can I bring my pet inside the First Group The Palace All-Suite?
How far is the First Group The Palace All-Suite from the closest airport?
The closest airport is King Shaka International Airport, and it is about 31 mins from hotel by car (34.5 km).How far is the First Group The Palace All-Suite from the closest airport?
Is airport shuttle service offered by First Group The Palace All-Suite ?
Yes, at First Group The Palace All-Suite, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by First Group The Palace All-Suite ?
About This Property
Nearest Airport | King Shaka International Airport |
---|---|
Distance to Airport | 34.49KM |
Distance to Train Station | 2.59KM |
Average Price From | PHP7878 |
Hotel Star Rating | 4 |