Swissôtel Al Ghurair Reviews

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the spacious room, the convenient location near the Union Metro, and the ease of shopping with Carrefour downstairs. It's also great to know that you had a pleasant experience with our breakfast.We truly appreciate your kind words and look forward to welcoming you back soon!With best regards,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

Response from Property: Dear W. Ng,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Response from Property: Dear Valued Guest,Wow—thank you for such a wonderful compliment! We're truly honored to be the best hotel you've experienced in Dubai. Your kind words mean the world to our team, and we can’t wait to welcome you back again soon!With best regards,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

Response from Property: Dear Sha & sid adventures,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

Response from Property: Dear GS7,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

Response from Property: Dear Wolf traveler,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not meet your expectations and that you encountered several inconveniences during your visit. Please accept our sincere apologies for the housekeeping oversights and the malfunctioning kettle that affected your room’s electricity.We also regret that our breakfast offerings did not meet your expectations in terms of variety. Your comments have been shared with the respective departments to ensure immediate improvements and to prevent similar issues from recurring.Your feedback is very important to us, as it helps us identify areas for growth and deliver better experiences in the future. We hope to have another opportunity to welcome you back and restore your confidence in our services.With best regards,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair

Response from Property: Dear Valued Guest,Thank you very much for sharing your honest feedback. We're pleased to hear that you appreciated our great location, spacious rooms, and the professionalism of our team. Your kind words about our staff’s service truly mean a lot to us.We’re genuinely sorry to learn that your stay was impacted by your health condition, particularly in relation to the carpeted room. Please accept our sincerest apologies for the discomfort caused. Your feedback is very important, and we are actively reviewing options to improve comfort for guests with sensitivities or allergies.We truly appreciate your understanding, and we regret that your stay was shorter than planned. Should you consider returning in the future, we would be more than happy to arrange a room that better suits your needs.Wishing you all the best and good health always.With best regards,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair