Swissôtel Al Ghurair

Swissôtel Al Ghurair Reviews

Swissôtel Al Ghurair

Po Box 185051, Umar Bin Al Kattab Road, Deira, Al Muraqqabat, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
Swissôtel Al Ghurair
Swissôtel Al GhurairSwissôtel Al GhurairSwissôtel Al Ghurair
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Swissôtel Al Ghurair Guest Reviews

4.4/5
Very Good
374 review
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(374)
Positive reviews(359)
Reviews with photos/video(73)
Awesome rooms(40)
Convenient for shopping(31)
Easy to get around(28)
Large rooms(23)
Great value for money(13)
Close to metro(13)
Perfect for business trips(11)
Classy environment(8)
Negative reviews(15)
太平人
Classic King Room
Stayed in Dec 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The room is big, nearly to union metro, downstairs is carrefour, very convenient to buy stuffs, breakfast is good.
W. Ng
Classic Twin Room
Stayed in Oct 2024
Travel with friends
30 review
5.0/5
Outstanding
Posted on Dec 3, 2024
It's first time to Dubai for 13-18一Nov 2024, Overall we have great time to stay. Locallation little bit far about 30-40min but near metro by walking distance. Green line to old town and red line to to city . Room service little slowly due event season. I will highly recommend and stay again.
6/13
Response from Property: Dear W. Ng,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
CHALAK TAHIR ANWAR
Classic Twin Room
Stayed in Jan 2025
Business travelers
43 review
4.5/5
Great
Posted on Feb 21, 2025
Best hotel I have ever been to in Dubai
Sha & sid adventures
Classic King Room
Stayed in Oct 2024
Family
18 review
4.2/5
Very Good
Posted on Nov 11, 2024
The room was spacious and clean. The bed was on the hard side n oillows very thin/soft. Just dont like the idea of shower in the tub, i requested for a walkin shower but didnt get it. This hotel is attached to the mall so its easy to shop n eat.theres carrefour too😁
Response from Property: Dear Sha & sid adventures,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
GS7
Classic King Room
Stayed in Sep 2024
Business travelers
61 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The location is very convenient, close to Union Metro station the interchange with Green and Red line , close to the Airport it's located at the heart of a big mall.
Response from Property: Dear GS7,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair
Wolf traveler
Classic Twin Room
Stayed in Nov 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Its always a pleasure staying at the swissotel
Response from Property: Dear Wolf traveler,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
teatea2288
Classic King Room
Stayed in Jan 2025
Family
1 review
3.7/5
Posted on Mar 19, 2025
Everyday missed something (towel, toilet paper, toothbrush,bottle of water, etc) in the room. A malfunction electric kettle breaking the room's electricity 3 times in different days. The food of the breakfast haven't various choices!
Aube bleue
Classic King Room
Stayed in Jan 2025
Business travelers
8 review
4.5/5
Great
Posted on Feb 4, 2025
Great location, large rooms but unfortunately very old hotel: carpets and furnitures. For individuals who are suffering from allergies and asthma, not the right one. The staff is very professional and client oriented. Thank you very much for your understanding . I wish I would have stay for 10 days but my health state couldn’t handle the room carpet.
Jenaper Pradas Canda
Classic King Room
Stayed in Dec 2024
Family
1 review
3.0/5
Posted on Jan 15, 2025
Happy
Response from Property: Dear Valued Guest, Thank you for the rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Muhammad Imran
Classic Twin Room
Stayed in Dec 2024
Family
29 review
4.0/5
Very Good
Posted on Jan 13, 2025
Location is good.close to airport as well inside the mall.If you have long layover in Dubai then this one is the best choice among others.
Response from Property: Dear Valued Guest, Thank you for the rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Guest User
Classic King Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 11, 2025
An unforgettable stay perfect from start to finish. The room was impeccably clean and offered breathtaking views of the city skyline. Easy access to Mall and Public transport. I would absolutely recommend this hotel to anyone seeking luxury and comfort with family or friends or with kids
Said
Classic King Room
Stayed in May 2024
Business travelers
42 review
2.5/5
Posted on Jun 23, 2024
The location was good, once you call Receiption the lady was very nice , the two terrible things was Checking in time they keep me about 30 minutes for nothing, and other bad thing is their breakfast the people in that was horrible, because i had 3 days breakfast just attend 2nd day 1st and i ahd bad experience and 3th day I don’t go there to waste my time.
Response from Property: Dear Said,Thank you for taking the time to tell us about your experience at the Swissotel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Swissotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Shuqing
Classic King Room
Stayed in Nov 2024
Couples
59 review
3.5/5
Posted on Jan 1, 2025
The location is good , next to a shopping mall and there are many food choices l. The carpet in the room is very old; even though the size of the room is decent.
Response from Property: Dear Shuqing,Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention.Hope to welcome you back and experience the actions implemented.Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Memory Hall
Deluxe Room King City View
Stayed in May 2024
Other
136 review
5.0/5
Outstanding
Posted on Jun 18, 2024
On top of elegantly claded Alghurair Centre Next to the Union Metro 🚇 So convenient So nice
Response from Property: Dear Clo Leo,Thank you so much for the perfect rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Guest User
Classic King Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Amazing location and amazing service. Massive rooms and great shower
Response from Property: Dear Valued Guest,Thank you for the rating! We are grateful of the time you have taken, and the positive feedback shared about Swissotel Al Ghurair. Thank you for letting us know your satisfaction.We look forward to welcoming you back again soon. Sincerely,Amal El AnsariGeneral ManagerSwissotel Al Ghurair & Swissotel Living Al Ghurair Dubai