Xana Hotelle (Dongguan Chang'an)

Xana Hotelle (Dongguan Chang'an) Reviews

Xana Hotelle (Dongguan Chang'an)

No. 128 Jinghai West Road, Chang'an Town, Dongguan, Guangdong, 523870, ChinaSee Hotel Details
Xana Hotelle (Dongguan Chang'an)
Xana Hotelle (Dongguan Chang'an)Xana Hotelle (Dongguan Chang'an)Xana Hotelle (Dongguan Chang'an)
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Guest Reviews

9.2/10
Very Good
546 review
Verified reviews
Location9.2
Amenities9.2
Service9.4
Cleanliness9.2
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All reviews(546)
Positive reviews(522)
Reviews with photos/video(70)
Awesome amenities(65)
Friendly front desk staff(56)
Classy environment(37)
Large rooms(22)
Many amenities(21)
Convenient parking(21)
Perfect for business trips(19)
Stayed multiple times(8)
Negative reviews(24)
Xingxingchibubao
Deluxe Room (Double Bed)
Stayed in Mar 2025
Couple
1 review
7.5/10
Posted on Apr 14, 2025
The shower gel in the bathroom was empty but not replaced. I checked in at 2am and took a shower only to find that the wooden floor was uneven and I almost fell. Fortunately, the bed was clean and had new sheets.
Original TextTranslated by Google
Response from Property: Hello! We are sorry for the inconvenience caused to you due to our negligence in work. We would like to apologize to you here. Our hotel front desk is manned 24 hours a day. If you have any questions, dial 0 on the landline or press the front desk button to contact us, and they will be resolved promptly. If the wooden floor is uneven, we will repair it as soon as possible. Many of our rooms have new floors. Changing bed sheets and quilt covers for each guest is basic work, and we also replace old linens with new ones accordingly. Finally, thank you for your evaluation, we will work hard to improve and wish you a happy life!
Anonymous User
Deluxe Room (Double Bed)
Stayed in Aug 2024
Family
10/10
Outstanding
Posted on Oct 7, 2024
Very clean! Great location! The room shower has hot water coming out quickly, the equipment is advanced, the curtains are smartly switched on and off with one button, the environment is good, the air is fresh, I will come again next time
Original TextTranslated by Google
Response from Property: The fragrance of ink lightly dyes the dream of travel, and your praise is like lines of poetry. The boat of service is willing to carry you leisurely across the sea of ​​your heart; the complete facilities create a warm harbor. The room upgrade is an unexpected surprise and also our affectionate gift to your wonderful encounter. In this small space, to get a satisfied smile from you is better than countless scenes in the world. May every time you look back, you can recall this unexpected warmth and elegance. Ctrip will take you to more poetry and distant places.
Guest User
Deluxe Room (Double Bed)
Stayed in Aug 2024
Business traveler
6 review
10/10
Outstanding
Posted on Sep 10, 2024
The facilities are complete, clean and sanitary, the slippers are individually packaged, and there is no musty smell in the room
Original TextTranslated by Google
Response from Property: Dear guests: During this long time, every time you come to our hotel, it is like a spring breeze, warm and beautiful. Your five-star praise is not only a recognition of our service, but also an echo of the gentle resonance in the depths of your heart. We carefully weave every night of warmth, hoping that it can become the softest harbor for your journey. The gentle embrace of bedding is our whisper of meticulous care for you. May it take away your day’s fatigue, leaving only the stars and dreams to accompany you. Speaking of shopping malls and restaurants within walking distance, they are not only the pulse of the city, but also the convenient road we have paved for you. May you encounter surprises and beauty in life with every step of your exploration. Thank you for using poetic language to add a touch of extraordinary color to our daily life. I hope that in the days to come, no matter it is rainy or sunny, our hotel can become the eternal warm place in your heart. We look forward to meeting you again and continuing the unfinished warm chapter together. May your journey be full of flowers and may you still be young at heart when you return. Sincerely, [Xian Hotel] Management Team
Shaitaiyangdefeiyu
Superior Room (Double Bed)
Stayed in Feb 2025
Business traveler
8 review
8.5/10
Very Good
Posted on Mar 29, 2025
I have stayed here many times, the price/performance ratio is OK, mainly because of the convenient transportation. It is not suitable for cold weather. I have never seen the heater turned on. Maybe it is, but I am unlucky.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your honest evaluation and sorry for the bad experience! Please come down and contact us when you check in to give us a chance to apologize. The central air-conditioning in our hotel only has cold air but no warm air. We are also equipped with a heater for guests to use. Just like our free laundry and drying service, you only need to call the front desk and our colleagues will arrange for it to be delivered to your room. I wish you a happy life! Looking forward to your next visit!
Guest User
Superior Room (Double Bed)
Stayed in Feb 2025
Business traveler
10 review
10/10
Outstanding
Posted on Mar 11, 2025
This hotel is very suitable for business travel and I have been a customer for many times.
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise, which is as warm and bright as the spring breeze on my face. Your praise is the best response to our careful care of every inch of space, making this small building not only clean and tidy, but also adding a touch of poetry and warmth. The heart of service is a long-lasting stream. A word of "thoughtfulness" from you is worth a thousand words. May this journey, like the lines of poetry you wrote, shine with beauty and warmth every moment. I look forward to meeting you again in the future and continuing this beautiful chapter together.
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2025
Family
6 review
10/10
Outstanding
Posted on Feb 7, 2025
I've been here several times, and I always stay here. The room is big enough and the hygiene is very good.
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise, which is as warm and bright as the spring breeze on my face. Your praise is the best response to our careful care of every inch of space, making this small building not only clean and tidy, but also adding a touch of poetry and warmth. The heart of service is a long-lasting stream. A word of "thoughtfulness" from you is worth a thousand words. May this journey, like the lines of poetry you wrote, shine with beauty and warmth every moment. I look forward to meeting you again in the future and continuing this beautiful chapter together.
Guest User
Deluxe Room (Double Bed)
Stayed in Jul 2024
Booked for others
3 review
10/10
Outstanding
Posted on Aug 7, 2024
The environment is very good. The service is very good. The room is large, clean and tidy. Highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time out of your busy schedule to review our hotel. Seeing a five-point review is like winning the lottery, and it can make our friends happy for the whole day. Our hotel has been upgrading and renovating in accordance with guests' opinions. In addition to good decoration and hygiene, we have added free massage chairs to the beauty rooms, electric beds to the couple rooms, and yoga mats to the yoga channel in addition to upgraded smart toilets in the goddess rooms. The buffet breakfast varieties are also being continuously transformed and upgraded. . . Convenient facilities include free three-head charging cables, sewing kits, disposable razors, ironing machines, as well as disposable bathtub covers and disposable toilet covers for guests. . . In addition to free parking spaces and a bus stop at the door, the surrounding facilities include a restaurant on the first floor, a foot bath on the second floor, Chang'an Light Rail Station 900 meters away, and several large commercial supermarkets and the newly opened Xinbali Food Plaza 500 meters away. . . Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!
Anonymous User
Deluxe Room (Double Bed)
Stayed in Mar 2025
Other
31 review
10/10
Outstanding
Posted on Apr 29, 2025
The facilities are complete, there are automatic curtains, clean and tidy
Original TextTranslated by Google
Response from Property: The fragrance of ink lightly dyes the dream of travel, and your praise is like lines of poetry. The boat of service is willing to carry you leisurely across the sea of ​​your heart; the complete facilities create a warm harbor. The room upgrade is an unexpected surprise and also our affectionate gift to your wonderful encounter. In this small space, to get a satisfied smile from you is better than countless scenes in the world. May every time you look back, you can recall this unexpected warmth and elegance. Ctrip will take you to more poetry and distant places.
Guest User
Deluxe Room (2 Beds)
Stayed in Mar 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Apr 5, 2025
Recommended, the room is very cost-effective and the service is also very good👍
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise, which is as warm and bright as the spring breeze on my face. Your praise is the best response to our careful care of every inch of space, making this small building not only clean and tidy, but also adding a touch of poetry and warmth. The heart of service is a long-lasting stream. A word of "thoughtfulness" from you is worth a thousand words. May this journey, like the lines of poetry you wrote, shine with beauty and warmth every moment. I look forward to meeting you again in the future and continuing this beautiful chapter together.
Jianxiaoniu
Deluxe Room (Double Bed)
Stayed in Dec 2024
Business traveler
42 review
10/10
Outstanding
Posted on Jan 21, 2025
Very satisfied with the stay. The front desk service is very good and enthusiastic. Recommended. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise, which is as warm and bright as the spring breeze on my face. Your praise is the best response to our careful care of every inch of space, making this small building not only clean and tidy, but also adding a touch of poetry and warmth. The heart of service is a long-lasting stream. A word of "thoughtfulness" from you is worth a thousand words. May this journey, like the lines of poetry you wrote, shine with beauty and warmth every moment. I look forward to meeting you again in the future and continuing this beautiful chapter together.
Lauye-
Superior Room (Double Bed)
Stayed in Nov 2024
Other
21 review
10/10
Outstanding
Posted on Dec 17, 2024
The hotel is in a good location, convenient transportation, clean, comfortable bed, sufficient hot water supply, high water pressure. Overall, it is good. The hotel service is fast and in place. I will come again next time
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise, which is as warm and bright as the spring breeze on my face. Your praise is the best response to our careful care of every inch of space, making this small building not only clean and tidy, but also adding a touch of poetry and warmth. The heart of service is a long-lasting stream. A word of "thoughtfulness" from you is worth a thousand words. May this journey, like the lines of poetry you wrote, shine with beauty and warmth every moment. I look forward to meeting you again in the future and continuing this beautiful chapter together.
Guest User
Deluxe Room (Double Bed)
Stayed in Mar 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 29, 2025
Clean and tidy, good front desk service, and good breakfast!
Original TextTranslated by Google
Response from Property: Thank you for your five-point praise, which is as warm and bright as the spring breeze on my face. Your praise is the best response to our careful care of every inch of space, making this small building not only clean and tidy, but also adding a touch of poetry and warmth. The heart of service is a long-lasting stream. A word of "thoughtfulness" from you is worth a thousand words. May this journey, like the lines of poetry you wrote, shine with beauty and warmth every moment. I look forward to meeting you again in the future and continuing this beautiful chapter together.
Guest User
Deluxe Room (Double Bed)
Stayed in Mar 2025
Booked for others
11 review
10/10
Outstanding
Posted on Apr 23, 2025
The hotel environment is good and the room is clean and tidy
Original TextTranslated by Google
Response from Property: The fragrance of ink lightly dyes the dream of travel, and your praise is like lines of poetry. The boat of service is willing to carry you leisurely across the sea of ​​your heart; the complete facilities create a warm harbor. The room upgrade is an unexpected surprise and also our affectionate gift to your wonderful encounter. In this small space, to get a satisfied smile from you is better than countless scenes in the world. May every time you look back, you can recall this unexpected warmth and elegance. Ctrip will take you to more poetry and distant places.
Dayepang
Superior Room (Double Bed)
Stayed in Mar 2025
Business traveler
9 review
10/10
Outstanding
Posted on Apr 26, 2025
The room is clean and the customer service is thoughtful!
Original TextTranslated by Google
Response from Property: The fragrance of ink lightly dyes the dream of travel, and your praise is like lines of poetry. The boat of service is willing to carry you leisurely across the sea of ​​your heart; the complete facilities create a warm harbor. The room upgrade is an unexpected surprise and also our affectionate gift to your wonderful encounter. In this small space, to get a satisfied smile from you is better than countless scenes in the world. May every time you look back, you can recall this unexpected warmth and elegance. Ctrip will take you to more poetry and distant places.
Guest User
Deluxe Room (Double Bed)
Stayed in Aug 2024
Business traveler
41 review
10/10
Outstanding
Posted on Sep 25, 2024
Satisfied, clean and polite
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your comments on our hotel. Our hotel has been upgrading and renovating according to the guests' opinions. In addition to the good decoration and hygiene, we have added free massage chairs to the beauty room, electric beds to the couple room, and yoga mats to the yoga channel in addition to the upgraded smart toilets in the goddess room. The buffet breakfast varieties are also being continuously upgraded. . . Convenient facilities include free three-head charging cables, sewing kits, disposable razors, ironing machines, as well as disposable bathtub covers and disposable toilet covers for guests. . . In addition to free parking spaces and bus stops at the door, the surrounding facilities include a foot bath on the second floor, Chang'an Light Rail Station 900 meters away, and several large commercial supermarkets and the newly opened Xinbali Food Plaza 600 meters away. . . Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey! , looking forward to visiting you again and wish you a pleasant journey! Recently we have added free laundry service. For guests who don't have time to take their clothes to the laundry room on the 13th floor for self-service laundry, they can bring their clothes to the front desk, which will wash and dry them for them.