Ramada Encore Hotel (Changan)

Ramada Encore Hotel (Changan) Reviews

Ramada Encore Hotel (Changan)

No. 62, Zhongnanbei Road, Shangsha, Chang'an Town, Dongguan, Guangdong, ChinaView Hotel Details
Ramada Encore Hotel (Changan)
Ramada Encore Hotel (Changan)Ramada Encore Hotel (Changan)Ramada Encore Hotel (Changan)
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Ramada Encore Hotel (Changan) Guest Reviews

4.8/5
Excellent
646 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(646)
Positive reviews(624)
Reviews with photos/video(285)
Friendly front desk staff(142)
Delicious breakfast(61)
Large rooms(53)
Convenient parking(49)
Perfect for business trips(29)
Garden view(10)
Awesome gym(8)
Close to airport(6)
Negative reviews(22)
Guest User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Dec 2024
Other
2 review
0.5/5
Posted on Jan 12, 2025
This is the second time I stayed at this hotel. The service was really good and considerate. I don't know if the hotel front desk has changed or what happened. The girl at the front desk was enthusiastic and polite. The key is that the service was very good. But this time, the person who checked me in was a woman in her 30s. Her service attitude was very poor and she was not polite at all! ! ! I came to the hotel to check in at 8 or 9 in the evening. Not only was the check-in slow, but the words were also poor. She was hesitant to answer questions. The service was not as good as before. I sat on the sofa in the lobby and didn't even pour me a glass of water! ! ! Secondly, the hygiene in the room I stayed in this time was even more difficult to describe. There was garbage in the gaps, hair on the sheets, and the tissue boxes were empty! I was really angry! ! ! ! It's simply not worth the price. Please look at the pictures. I suggest that you don't come to Chang'an Hotel. It's not worth the price at all! In short, this experience was very, very bad!
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Anonymous User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Business travelers
19 review
4.7/5
Amazing
Posted on Jan 4, 2025
The room is spacious, the breakfast is simple, the staff is friendly, the drinking water in the room is unlimited, there is a laundry room and gym on the top floor, and the hotel has a robot to deliver takeout to the room. There seems to be a mouse in the ceiling of the air conditioner in the room, squeaking in the middle of the night, I hope the hotel will check and deal with it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition of many aspects of our hotel. We are very pleased to learn that you felt the spacious space, warm service and convenient facilities during your stay. Regarding the problem of mice in the air-conditioning ceiling you mentioned, we are really sorry for the trouble you have caused. We have quickly arranged for professionals to investigate and deal with it, and will solve this problem as soon as possible. Thank you again for your feedback, and look forward to having a more satisfactory experience when you stay next time-------Xiaomei online 24-hour butler service
Guest User
Anke Premier Double Bed Room (180° City View, Natural Latex Mattress, Goose Down Neck Pillow, Slow Rebound Memory Pillow)
Stayed in Nov 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The service is very good. Xiao Deng at the front desk is enthusiastic and has convenient parking. I have stayed here several times. The breakfast is rich. The room is spacious. The facilities are complete. The environment is also good. It is worth it. The price-performance ratio is very high
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing our Ramada Encore Hotel many times and giving us such a high evaluation! Your satisfaction is our greatest motivation. We will continue to maintain our enthusiastic service attitude and constantly improve various facilities. We look forward to your next visit and we will serve you wholeheartedly!
yuyu0615
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The service of Xiao Deng and Lisa at the front desk is very good. Parking is convenient. I have stayed here several times. I always choose this hotel in Chang'an. It is very good. The breakfast is rich and the room is spacious. It is good.
Original TextTranslated by Google
Response from Property: Dear guests, we are delighted to see that you have chosen and praised us many times! Your affirmation is the greatest encouragement to the front desk team, and we will continue to provide enthusiastic service. Convenient parking, rich breakfast, spacious and comfortable rooms, and making you stay happy are our unremitting pursuit. We look forward to your next visit and are willing to create a warm and unforgettable accommodation experience for you again!
Steveho70
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The receptionist at the front desk was very polite and courteous. They also helped solve the housing problem. The breakfast on the 11th floor was very rich. The facilities of the hotel that just opened this year are very good. The view outside the hotel is very good. It is a very good hotel and worth recommending to everyone.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your high evaluation and recommendation! Your praise is the greatest compliment to our team. We have been working hard to provide guests with quality services and a comfortable environment. We are glad that the new hotel can satisfy you. From the caring front desk to the rich breakfast, from the good view to the overall experience, every detail can be recognized by you. We are honored. Looking forward to serving you again and wish you a happy life! Ramada Encore Hotel
Anonymous User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The three days spent in this hotel were unforgettable during this trip. The room was clean and well-equipped, and the design was thoughtful and tasteful in every corner. I was impressed by the warm service of Ms. Lisa at the front desk. I recommend staying here.
Original TextTranslated by Google
Response from Property: 尊敬的客人,衷心感謝您對華美達安可酒店的高度讚譽。我們致力於為每一位賓客打造整潔舒適的居住空間,房間均保持規整有序,設施完備精良。前台團隊始終以熱忱之姿,提供周到服務,讓您感受賓至如歸。我們誠摯期待您的再次光臨,讓我們有機會繼續為您提供優質服務,續寫難忘的美好篇章。--華美達安可酒店
Guest User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Couples
19 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The front desk staff is friendly and considerate. The room is very comfortable. I have stayed here many times. It is cost-effective and highly recommended for everyone to stay here! The decoration is very tasteful, the store is easy to find, parking is convenient, and transportation is very convenient. I would like to praise this.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are delighted to see your high evaluation and we are grateful beyond words! Your satisfaction is the greatest compliment to our team. We have been committed to providing warm, meticulous and professional services to every guest, carefully creating a comfortable and pleasant room environment, and striving to make you feel the warmth and convenience of home during your journey. The decoration design of the hotel embodies our persistent pursuit of quality and style. Convenient transportation and ample parking space are also the service links we carefully consider for you. We look forward to your visit again, and hope that we can continue to add beauty to your travel!
Guest User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The location is quiet and easy to find. The facilities are complete and new. Xiaolin is meticulous and thoughtful. Xiaojie and Xiaosha at the front desk are warm and polite. They also sent late-night pastries and welcome fruits to the room. I checked in very late, and they also helped to deliver the laundry and drying clothes, saving about two hours of waiting time for laundry and drying, so I had enough time to rest. The stay experience was great, and I chose this place many times on business trips.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對華美達安可酒店如此細緻且全面的好評呀!您對我們房間隔音好、環境安靜的認可,還有對咱們工作人員熱情、細緻、周到服務的稱讚,真的讓每一位酒店員工都備受鼓舞呢,這也正是我們一直努力追求的目標呀。 説到我們酒店的特色服務呀,像您提到的深夜糕點、精心挑選的應季歡迎水果以及貼心的送洗衣服服務,都是我們希望能給賓客們帶來更多舒適體驗的用心之舉呢。而且呀,我們近期特別推出了深夜粥道哦,這個用餐服務時間是從晚上8點一直到凌晨2點呢,要是您在這段時間裏感覺有點小餓或者想品嚐點美味,完全不用出門,衹要您有需要,隨時聯繫我們,我們就會把美味的餐食送到您的房間,讓您在深夜也能盡享愜意與滿足哦。再次感謝您的支持與厚愛呀,期待您下次入住時,我們還能繼續為您提供更優質、更貼心的服務呢,衷心祝願您生活愉快哦!
Guest User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The service is very good. Xiao Deng at the front desk is very enthusiastic. It's my first time to this hotel and it feels very good. The music in the lobby is also very pleasant. It's also very good. The room is spacious and atmospheric. A hotel worth recommending
Original TextTranslated by Google
Response from Property: 親愛的客人,真的特別感謝您誇咱們華美達安可酒店寬敞大氣呀!能得到您的認可,就像家人誇自家好一樣,讓我們心裏暖乎乎的呢。 咱們酒店呀,可不光只有寬敞大氣這一個亮點哦。您知道嗎,房間乾淨舒適、工作人員熱情可是我們一直以來堅守的服務宗旨呢,就是想讓每位住進來的客人都像在家一樣自在。而且呀,我們酒店採用了無極調光雙控智能客控系統,您往床上一躺,不用動手,就能輕鬆調節燈光、空調這些,享受超多智能又便捷的體驗,可省心啦! 再瞧瞧咱們的客房類型,那叫一個豐富呀,有能讓您享受大屏觀影樂趣的影院房,泡個舒服澡放鬆身心的浴缸房,特別適合帶娃出行的親子房,還有高端大氣的行政套房,要是您有個性化需求,我們還有一對一定製主題房,以及温馨舒適的臻選雙床房呢,無論您是哪種旅人,都能找到最適合自己的那一間哦。 真心希望您之後出行還能繼續選擇我們,再次感謝您的好評呀,期待和您的再次相遇呢!
Anonymous User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Couples
14 review
4.3/5
Very Good
Posted on Dec 18, 2024
The hotel room is generally good, which is the style I like, but the breakfast is a bit bad. The low-temperature milk is expired. The milk produced on November 8 was still served on December 8. The shelf life is only 28 days. When I went to have breakfast, the aunt was not there. She came to ask me for the breakfast coupon. She didn't even say hello, but asked me for the breakfast coupon directly. The service awareness is not enough.
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, thank you very much for choosing to stay at our Ramada Encore Hotel. We are also very grateful that you can truthfully point out the problems in our breakfast room, which is crucial for us to improve the quality of service. We would like to express our deepest apologies for the unpleasant dining experience you have brought to you. Regarding the serious problem of expired milk you mentioned, we have quickly launched a comprehensive investigation and rectification work, strengthened all aspects of the control of the shelf life of food, and ensured that every guest can enjoy safe and fresh meals in the future. In view of the insufficient number of waiters in the breakfast room and the lack of service awareness, we have urgently deployed personnel and arranged a series of enhanced service training courses, focusing on improving the service etiquette and proactive service awareness of employees, and ensuring that the subsequent service will definitely make you feel enthusiastic and professional. Simple communication such as asking for breakfast coupons will be full of courtesy and respect, so that you will feel at home from the moment you step into the restaurant. Our hotel has always attached great importance to guest feedback. Your opinions are our driving force for progress. We will take this deficiency as an opportunity for improvement and strive to make the service perfect. We also hope that you can give us a chance to make up for it. We look forward to your visit next time and to feeling the changes and improvements we have made with our heart. Thank you again for your support and attention to us. We sincerely wish you to be happy every day! Ramada Encore Hotel
Guest User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Facilities: The hotel is well decorated and feels very new Hygiene: The sanitation is very clean Environment: The hotel environment is good and it is convenient to eat around Service: The front desk service is good, Miss Lisa is very enthusiastic
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high evaluation of Ramada Encore! Seeing that you praised our hotel for its good decoration, it is carefully designed by the team to create a comfortable and beautiful accommodation environment for every guest; hygiene and cleanliness are the standards we have always adhered to, after all, we want everyone to live comfortably and at ease. And the convenience of eating around is also one of the important factors we considered when choosing the site, just hoping to meet everyone's travel needs in all aspects. If you have travel plans in the future, don't forget our Ramada Encore Hotel. We will continue to provide you with quality services and look forward to your visit again! Thank you again for your recognition, and I wish you a happy life and all the best!
Guest User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
The front desk service is very satisfactory. Seeing that I have a lot of luggage, they will take the initiative to help me carry the luggage until I get to the room. There are also midnight porridge and fruit when I check in. The check-in service is very considerate, and I was given a free room upgrade. The room is very clean and large. The hotel facilities are very new and very complete. The hotel is in a very good location. There is a restaurant just outside the door. It is cost-effective
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high evaluation of the front desk service of Huamei Encore Hotel! All our staff are very happy to get your recognition, which is also the greatest encouragement for our dedicated service. Our hotel has always been committed to providing considerate and thoughtful services to every guest staying in the hotel. Just like you mentioned, helping with luggage is what we should do. We just hope that you can feel the warmth and comfort of home here. Speaking of the midnight snack service in our hotel, this is what we have specially launched. From 8 to 2 o'clock every night, we prepare delicious midnight snack porridge and exquisite pastries for everyone. As long as you need it, please contact the front desk at any time, and we will send it to your room considerately, so that you can enjoy this comfort at night. And the fruits we provide are all carefully selected fresh fruits, just hoping to bring you a better stay experience. Thank you again sincerely for your praise, and we also look forward to your choice to stay in our Huamei Encore Hotel next time. We will definitely serve you as always, so that you will have good memories every time you stay! I wish you a happy life~
Guest User
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 29, 2024
The front desk staff, Xiao Deng and Lisa, are very friendly. The music in the lobby is also very good. The breakfast is also very rich. The hygiene is also very good. The facilities and equipment are complete. The environment is also good. Love it.
Original TextTranslated by Google
Response from Property: 嘿呀,親!看到您給華美達安可酒店寫的好評啦,小美激動得都要跳起來咯,太感謝您啦! 咱們華美達安可酒店就是要讓大家住得爽歪歪呀,所以才有那些超讚的設施呢。比如説那24小時開放的洗衣房,嘿,您要是半夜突然想洗衣服,放心大膽地去洗就好啦;還有健身房哦,哪怕您凌晨突發奇想想去跑跑步、舉舉鐵,也沒人攔着您呀,多自由多方便吶! 下次您再來的時候,小美會早早地就在那兒等着您哦,還會給您介紹更多好玩的、好用的東西呢。記得常來咱們華美達安可酒店玩呀,等您哦,嘻嘻,再次感謝您的厚愛啦!
Munanzijiang
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 29, 2024
This stay was great! The hotel is comfortable and well-equipped. I especially want to praise Coco, whose service was very considerate, warm and thoughtful, and made people feel like spring breeze. It must be praised!
Original TextTranslated by Google
Response from Property: 親愛的客人,哇哦!看到您這如春風般温暖的好評,小美和全體華美達安可酒店的小夥伴們心裏都樂開了花呀,真的特別特別感謝您對我們的高度認可呢! 我們一直都在努力,就盼着能給每一位入住的朋友帶來像您説的這般棒的體驗,讓大家在這兒就像在家一樣舒適自在。您提到的環境舒適、設施齊全,那可都是我們心心念念要做好的呀,再次感謝您的好評呀,小美盼着能很快再見到您,繼續為您服務,讓您在華美達安可酒店一直都如沐春風哦!
Fengwohaokebuxing
Anke Easy View Double Bed Room (Natural Latex Mattress, Breathable Goose Down Comforter, Neck-Support Goose Down Pillow, Memory Foam Pillow)
Stayed in Oct 2024
Business travelers
73 review
5.0/5
Outstanding
Posted on Nov 29, 2024
I often stay in this hotel. The hotel is very good overall, with convenient parking, high floors, and very good service facilities. The service awareness of the front desk needs to be improved. I have stayed here twice and found the same problem. On the other hand, the aromatherapy in the room is a bit pungent. I don't know if I don't like it or it's just that smell. It takes some time to get used to it.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Ramada Encore Hotel and taking the time to leave us such a detailed evaluation. We are honored and pleased to learn that you have a good overall impression of the hotel and recognize our convenient parking, high floors and complete service facilities. This is undoubtedly a great affirmation of the efforts of all our employees. However, we would like to express our sincerest apologies for your point that the service awareness of the front desk needs to be improved. We are well aware of the importance of the service quality of the front desk as an important window for direct contact between the hotel and the guests. Your feedback is like a wake-up call, making us clearly realize that there are still deficiencies in the service details. We have conveyed your opinions to the relevant departments and will immediately carry out in-depth and targeted training and guidance for the front desk team to strengthen service awareness, improve service skills, and ensure that similar situations do not happen again. Thank you again for your outspokenness. Every piece of your feedback is a step for our progress. We sincerely look forward to your visit again, and hope to provide you with impeccable and perfect service at that time, so that you can have a more pleasant stay experience. I wish you a happy life and everything goes well!