Ramada Encore Hotel (Changan) Reviews

Response from Property: 尊敬的客人，您好！首先，非常感謝您選擇入住我們酒店，並對我們的服務提出寶貴的意見。我們非常重視您的反饋，並對此給您帶來的不便深表歉意。關於您提到的漏水問題，我們對此深感抱歉。酒店一直致力於為客人提供舒適、安全的住宿環境，對於此類問題，我們會立即安排工程進行全面檢查與維修，確保類似情況不再發生。同時，我們也會加強日常維護和檢查，避免給客人帶來不便。至於您提到的拍照留底問題，我們完全理解您的擔憂。酒店在辦理入住時拍照留底，主要是為了確保入住訊息的準確性和安全性，嚴格遵守相關法律法規，保護客人的私隱。我們承諾，這些訊息僅用於酒店內部管理，絕不會用於其他用途或泄露給第三方。如果您對此仍有疑慮，歡迎隨時與我們聯繫，我們將進一步為您解釋並提供相關保障措施。我們非常珍惜每一位客人的入住體驗，您的反饋是我們不斷改進的動力。儘管此次入住存在一些不愉快，但我們依然希望未來有機會為您提供更優質的服務，讓您感受到我們的誠意與進步。再次感謝您的理解與支持，期待您的再次光臨！祝您生活愉快！

Response from Property: 尊敬的賓客您好，看到您留下這樣的評價，小美心裏別提多愧疚了，眼淚都在眼眶裡打轉呢。通過半年的打磨，我們酒店的品質和服務得到了市場和消費者的認可，所以一般下午18點後我們的房間就會緊張了，這次沒能給您升級房型真是抱歉，但是我們每個房型的房間都是寬敞明亮舒適的呢。我們也針對您這次入住可能出現的所有問題進行了深刻的反思和全面的調查。房間衞生沒達標、還是服務過程中有任何不周到的地方，我們都絕不迴避，並且已經制定了一系列嚴格的改進措施。 增加清潔頻次、強化設施維護團隊、加大員工服務培訓力度等等，我們所做的一切都是為了避免類似的情況再次發生，重新贏回您的信任。 小美真心希望您能再考慮一下給我們一個機會哦，下次您再來的時候，我們會特別用心地照顧您，為您提供最優質的服務，讓您感受到我們滿滿的誠意和歉意。再次感謝您的反饋，祝您每天都開心，事事都順心呀！

Response from Property: 致我們前同事你好，關於你利用自己手機以客人名字下單而後故意差評的行為，我們以向平台提交了有效證據並核實。你這些圖片都是在工作羣裏拿出來的，平台也通過我們的申訴查到你是誰了，你們這樣處心積慮的報復行為帶來一時的快感能當飯吃嗎？多行不義必自斃啊，道友，前路漫漫，先端正自己的德行再從新出發吧！

Response from Property: Dear guest, thank you very much for your recognition of many aspects of our hotel. We are very pleased to learn that you felt the spacious space, warm service and convenient facilities during your stay. Regarding the problem of mice in the air-conditioning ceiling you mentioned, we are really sorry for the trouble you have caused. We have quickly arranged for professionals to investigate and deal with it, and will solve this problem as soon as possible. Thank you again for your feedback, and look forward to having a more satisfactory experience when you stay next time-------Xiaomei online 24-hour butler service

Response from Property: Dear guests, thank you very much for choosing our Ramada Encore Hotel many times and giving us such a high evaluation! Your satisfaction is our greatest motivation. We will continue to maintain our enthusiastic service attitude and constantly improve various facilities. We look forward to your next visit and we will serve you wholeheartedly!

Response from Property: Dear guest: Thank you very much for your high evaluation and recommendation! Your praise is the greatest compliment to our team. We have been working hard to provide guests with quality services and a comfortable environment. We are glad that the new hotel can satisfy you. From the caring front desk to the rich breakfast, from the good view to the overall experience, every detail can be recognized by you. We are honored. Looking forward to serving you again and wish you a happy life! Ramada Encore Hotel

Response from Property: 尊敬的客人，衷心感謝您對華美達安可酒店的高度讚譽。我們致力於為每一位賓客打造整潔舒適的居住空間，房間均保持規整有序，設施完備精良。前台團隊始終以熱忱之姿，提供周到服務，讓您感受賓至如歸。我們誠摯期待您的再次光臨，讓我們有機會繼續為您提供優質服務，續寫難忘的美好篇章。--華美達安可酒店

Response from Property: Dear guest, hello! We are delighted to see your high evaluation and we are grateful beyond words! Your satisfaction is the greatest compliment to our team. We have been committed to providing warm, meticulous and professional services to every guest, carefully creating a comfortable and pleasant room environment, and striving to make you feel the warmth and convenience of home during your journey. The decoration design of the hotel embodies our persistent pursuit of quality and style. Convenient transportation and ample parking space are also the service links we carefully consider for you. We look forward to your visit again, and hope that we can continue to add beauty to your travel!

Response from Property: 親愛的客人，真的特別感謝您誇咱們華美達安可酒店寬敞大氣呀！能得到您的認可，就像家人誇自家好一樣，讓我們心裏暖乎乎的呢。 咱們酒店呀，可不光衹有寬敞大氣這一個亮點哦。您知道嗎，房間乾淨舒適、工作人員熱情可是我們一直以來堅守的服務宗旨呢，就是想讓每位住進來的客人都像在家一樣自在。而且呀，我們酒店採用了無極調光雙控智能客控系統，您往床上一躺，不用動手，就能輕鬆調節燈光、空調這些，享受超多智能又便捷的體驗，可省心啦！ 再瞧瞧咱們的客房類型，那叫一個豐富呀，有能讓您享受大屏觀影樂趣的影院房，泡個舒服澡放鬆身心的浴缸房，特別適合帶娃出行的親子房，還有高端大氣的行政套房，要是您有個性化需求，我們還有一對一定製主題房，以及温馨舒適的臻選雙床房呢，無論您是哪種旅人，都能找到最適合自己的那一間哦。 真心希望您之後出行還能繼續選擇我們，再次感謝您的好評呀，期待和您的再次相遇呢！

Response from Property: Dear guest, hello! First of all, thank you very much for choosing to stay at our Ramada Encore Hotel. We are also very grateful that you can truthfully point out the problems in our breakfast room, which is crucial for us to improve the quality of service. We would like to express our deepest apologies for the unpleasant dining experience you have brought to you. Regarding the serious problem of expired milk you mentioned, we have quickly launched a comprehensive investigation and rectification work, strengthened all aspects of the control of the shelf life of food, and ensured that every guest can enjoy safe and fresh meals in the future. In view of the insufficient number of waiters in the breakfast room and the lack of service awareness, we have urgently deployed personnel and arranged a series of enhanced service training courses, focusing on improving the service etiquette and proactive service awareness of employees, and ensuring that the subsequent service will definitely make you feel enthusiastic and professional. Simple communication such as asking for breakfast coupons will be full of courtesy and respect, so that you will feel at home from the moment you step into the restaurant. Our hotel has always attached great importance to guest feedback. Your opinions are our driving force for progress. We will take this deficiency as an opportunity for improvement and strive to make the service perfect. We also hope that you can give us a chance to make up for it. We look forward to your visit next time and to feeling the changes and improvements we have made with our heart. Thank you again for your support and attention to us. We sincerely wish you to be happy every day! Ramada Encore Hotel

Response from Property: Dear guest, thank you very much for your high evaluation of Ramada Encore! Seeing that you praised our hotel for its good decoration, it is carefully designed by the team to create a comfortable and beautiful accommodation environment for every guest; hygiene and cleanliness are the standards we have always adhered to, after all, we want everyone to live comfortably and at ease. And the convenience of eating around is also one of the important factors we considered when choosing the site, just hoping to meet everyone's travel needs in all aspects. If you have travel plans in the future, don't forget our Ramada Encore Hotel. We will continue to provide you with quality services and look forward to your visit again! Thank you again for your recognition, and I wish you a happy life and all the best!

Response from Property: Dear guest, thank you very much for your high evaluation of the front desk service of Huamei Encore Hotel! All our staff are very happy to get your recognition, which is also the greatest encouragement for our dedicated service. Our hotel has always been committed to providing considerate and thoughtful services to every guest staying in the hotel. Just like you mentioned, helping with luggage is what we should do. We just hope that you can feel the warmth and comfort of home here. Speaking of the midnight snack service in our hotel, this is what we have specially launched. From 8 to 2 o'clock every night, we prepare delicious midnight snack porridge and exquisite pastries for everyone. As long as you need it, please contact the front desk at any time, and we will send it to your room considerately, so that you can enjoy this comfort at night. And the fruits we provide are all carefully selected fresh fruits, just hoping to bring you a better stay experience. Thank you again sincerely for your praise, and we also look forward to your choice to stay in our Huamei Encore Hotel next time. We will definitely serve you as always, so that you will have good memories every time you stay! I wish you a happy life~

Response from Property: 嘿呀，親！看到您給華美達安可酒店寫的好評啦，小美激動得都要跳起來咯，太感謝您啦！ 咱們華美達安可酒店就是要讓大家住得爽歪歪呀，所以才有那些超讚的設施呢。比如説那24小時開放的洗衣房，嘿，您要是半夜突然想洗衣服，放心大膽地去洗就好啦；還有健身房哦，哪怕您凌晨突發奇想想去跑跑步、舉舉鐵，也沒人攔着您呀，多自由多方便吶！ 下次您再來的時候，小美會早早地就在那兒等着您哦，還會給您介紹更多好玩的、好用的東西呢。記得常來咱們華美達安可酒店玩呀，等您哦，嘻嘻，再次感謝您的厚愛啦！

Response from Property: 親愛的客人，哇哦！看到您這如春風般温暖的好評，小美和全體華美達安可酒店的小夥伴們心裏都樂開了花呀，真的特別特別感謝您對我們的高度認可呢！ 我們一直都在努力，就盼着能給每一位入住的朋友帶來像您説的這般棒的體驗，讓大家在這兒就像在家一樣舒適自在。您提到的環境舒適、設施齊全，那可都是我們心心念念要做好的呀，再次感謝您的好評呀，小美盼着能很快再見到您，繼續為您服務，讓您在華美達安可酒店一直都如沐春風哦！