Hawthorn Suites by Wyndham Dwarka

Excellent Location and Facilities.

We were a group of 18 people (6 families) who recently stayed at Hawthorn Dwarka, and unfortunately, our experience was far below expectations, especially considering the premium charges. 1. Room Allocation Issues Despite requesting six rooms adjacent or close to each other well in advance, we were given rooms scattered across three different locations within the resort. Initially, adjacent rooms had been allocated, but due to another guest requesting an extension, our pre-booked rooms were reassigned without any prior communication. This reflects a serious lapse in internal coordination and guest service. 2. Delayed Check-In Although the official check-in time was 2:00 PM, we received our rooms only by 3:00 PM, with no proper explanation or apology for the delay. 3. Poor Response to Extra Bedding Request Out of the six rooms, five had extra bedding booked in advance. However, one room did not receive the bedding despite multiple follow-ups. Eventually, only a mattress (without a stand) was delivered at 1:45 AM—after half the night had already passed. The staff’s excuse was that the resort was overbooked, which is unacceptable and unprofessional. 4. Slow and Inefficient Room Service Every room service request took 30 to 45 minutes to fulfill, again with the same excuse of being overbooked. This level of service is not acceptable for a resort of this stature. 5. Overcrowded Dining Area The dining area was consistently overcrowded during breakfast and dinner. With only one restaurant serving the entire resort, the capacity was clearly inadequate for the number of guests. 6. Limited and Poorly Maintained Amenities We requested 10 bicycles for our group but were provided with only 4, most of which were in poor condition. The rest were either in use or under maintenance, which again points to poor planning and upkeep. 7. Lack of Basic Toiletries The bathrooms were poorly stocked. Only a dental kit was provided—there were no shower caps, shaving kits, vanity kits, sewing kits, or even cotton slippers, which are standard in resorts of this category. 8. Lack of Accountability Perhaps the most disappointing aspect was the staff’s attitude. There was no acknowledgment of the inconvenience caused, and no effort was made to make amends or offer any form of compensation. Conclusion: The overall service quality was extremely poor and not at all reflective of the high charges levied. We would not recommend Hawthorn Dwarka to anyone, especially at this price point. The resort seriously needs to improve its service standards, staff training, and guest management practices.

Wonderful Experience. Hawthorn location, Food, Facilities etc. Staff Behaviour very Humble and nice.

It was really memorable and joyous time at Hawthorne Suites by Wyndham Dwarka. The whole staff was really sweet and polite, had a great hand and professionalism in serving, greetings and managing, there welcoming gesture was really commendable and specially the great food by Chef Devidas. He really served the best meals we ever had, every dish had a sense of freshness and luxury. We really appreciate Chef Devidas for his kind gesture to let us know more about our food .The whole time we stayed there, we had no complaints but had many compliments. We really have to appreciate there hardwork and polite gesture which made our trip mesmerising 💖

Superbbbbbb All great expirence Staff also very nice It was all nice we stayed 2 night ***** with 11 family members. Amazing expirence nice one we can say On reception Deepa accommodate us well In restrorent Ankita take care well Super expirence

Good experience