Hyatt Place des Moines Downtown

Seniors, people with disabilities or young children should not stay at this hotel. I'm an 80 y.o. Disabled Army Veteran, we rented 4 rooms for 3 days for our family of 12, including a baby. The hotel had Zero staff to help with anything, only a check-in lady to charge our credit card. Rates are very expensive compared to other nearby downtown hotels with assistance, staff, services and amenities. Below are our notes: *I had to struggle to park our car, get our luggage to our room, then, get it back downstairs, retrieve the car and load it myself. Seniors and people needing assistance beware. *Only self park across street only & very expensive  *There were flying bugs in the we had to kill *Unsafe. The only staff are the one or two people at the front desk 24-7. *Only one room key worked.  *No room makeup until you leave *No towel service. Extras needed were unavailable. Told to come back in the afternoon when some "might be available”. *Towels had holes in them *No manager on duty to assist guests with anything until we checked out *There are no guest or housekeeping. *There was an accident in a child's bed which required a sheet change. We made 2 requests. The twice guaranteed bedding change was never made. *The room phone was broken Only speaker worked *Ice only on 2 top floors *Only one coffee mug in the room.  *Tiny coffee maker in room broken  *Requested an extra blanket for baby, told “none available” *Luke warm coffee at breakfast  "Free" breakfast was of lower quality than a Budget Inn *No restaurant or lounge. *Toilet seat broken *Wifi barely worked *No drinking glasses in bathroom  *No extra blanket in rooms *A $50 charge was added on our credit card for nonexistent "ammenities" *No luggage carts to take luggage to room. This hotel is below what you would get in a hostel. It's the worst Hyatt we ever stayed in. The disrespect of the hotel for its guests resulted in our intent to cancel our Hyatt membership after 40+ years. Hyatt needs to set higher standards and monitor the investors who are responsible for this hotel.

The bathrooms were disgusting, the room smelt like cigarette smoke and the floor looked unvacuumed. My card failed to read on the parking garage so and i could not back up with the line of cars behind me. I brought this up to the front desk and they blamed me for the card not reading, which is fine maybe my phone did disable it, but the way she said it to me was wildly rude and I was super understanding when I approached her about the incident. If I give attitude or if I'm being a "Karen" I would expect that attitude, but I was not so that there gave me a bad taste. I was there for 4 nights, i had to be close to the convention I was there working for and had already paid with no cancellation. If I had wanted to bare the headache of leaving and finding a new hotel I definitely would have. I do not recommend this hotel.

I always stay at the Hyatt when I am in town for the fair. The shuttle is close and the hotel is clean and comfortable. The rooms are large and breakfast is good. Nothing fancy, but a nice comfortable stay