Quality Inn & Suites des Moines Airport

The room was very comfortable. Because I had to leave early in the morning, the shuttle bus to the airport was very useful. Thank you.

The ( morning, woman, hotel, desk clerk). She is was very rude we stayed there 2 nights. And wanted to stay another night but would not let us.i went up to the hotel desk to rent for another night. One of the employees maids in a room had smoking smell. She want to clean our room. Which was under stand able she said there was smoke smell. But either other of us smoked.

I came to this hotel through Priceline express deals. I would not have chosen it & it turns out with good reason. The front desk lady was not at all friendly when I simply called to confirm my resv. Then during check-in she was somewhat better. My adult kids came to have dinner with me. When they 1st came, she asked them right off where they were going. I've never seen this before. Then she asked me at 8p how many people were in the room. At 11:08p she interrogated my son, asking him if I was in my room & she needed to talk to me. When she called she said no guests after 11p or she would have to charge me for 4 people in the room. WHAT? Nowhere at no time did anyone say I couldn't have guests after 11p or I'd get charged for them. Are you kidding me?? At this time we were having severe thunderstorms & had warnings out all over. I explained that my kids weren't leaving during the storm, that their ride was having issues due to flooding & what was the problem? She didn't care. She even hung up on me while I was still talking, which is completely unacceptable, unprofessional & totally rude. All she cared about was getting money out of me. Did I mention that I was charged a $100 dep even when I used a card? I've only seen a deposit when paying with cash. It looks to me like this hotel just wants to get more money out of people. They can say/do anything they like, they have your money. I've stayed at a million hotels in multiple states & have never seen anything remotely like this. This hotel is ran by people from India & in my experience in dealing with them multiple times over the years, not one of them has been polite or courteous to white people. Does that sound predjudicial? You can decide that for yourself. I have been working non-stop for the past 2 weeks straight & wanted a break. I couldnt really afford to get this room & I just wanted a quiet, drama-free night with my kids. Theþþ front desk lady made sure I didn't get that, as well as making my kids feel very uncomfortable being here. I will never stay here ever again & I will also tell everyone I know to do the same.

I had a king size bed room, it was very spacious. It even had a pull out couch. The room was very clean and furniture in good condition. The ac was cool and functioning well. The breakfast served downstairs was good enough. A good selection with hot food as well.

Blood and urine stained mattress, front desk woman argued with me to get a new room. That mattress was also stained with blood and urine. Moldy smelling rooms with no working hot tub, and unsanitary pool area. Did not stay the night, cancelled reservation. Area was industrial in nature, felt like I would be mugged. Unprofessional and rude staff. Worst hotel I've ever went to.

Don’t stay here if you have other options. For my needs it was okay as I needed to be close to the airport - it is very close. The bed cover was covered with what appeared to be grease stains, but sheets appeared to be clean. Breakfast was sketchy . . . weak, weak coffee is not what a traveler needs at 0500. Passed on the food :(

This is one of the best budget hotel I’ve stayed at. You can feel the care and pride the owners take in maintaining this property and the service. Very clean, convient airport shuttle, friendly service, great breakfast, good amenities (conditioner!) and good Wi-Fi. We flew in late on Thursday night to airport in DSM (11:30pm). I had a couple work calls to make Friday before meeting up with our family at Hinterland music festival. Everything was great from beginning, we called and they let us know they the shuttle (which seems to operate 24hr) was operated by Kech parking and comes at least every 30 minutes. In 10 minutes it showed up, no issues it stopped first at the Kech parking lot then to the hotel. When we checked in service was friendly and speedy. We went to our room and it was very clean and well maintained. Bed was comfortable. We were impressed with the amenities — conditioner not common at budget hotels and we forgot our toothpaste they had a packet at front desk to give us. I was able to take my work video calls Friday morning with no issues, there was a desk in our king room and wifi worked great. Breakfast from very early until 10am. They have a waffle maker, some eggs, bagels, toast, cereals, yogurt, fruit, and coffee. 10/10 will stay next time I need a place near DSM airport.