Residence Inn des Moines Downtown

We met our friends here for the weekend. Hotel was clean with nice amenities! It was in a great location for walking around downtown. There are plenty of bars and restaurants in the area! We’ll definitely be back!

Amazing rooms and even more amazing staff super nice management and most understanding amazing people ever. I definitely recommend.

Would have been great but it wasn’t Did not inform guests that there would be no hot water. Chose this hotel for comfort and didn’t get it. Will say the front desk folks are kind and friendly.

My wife and I just spent 4 nights here. We’ve stayed here several times because we like the location and the suites. Those are big advantages but the hotel is somewhat going downhill. I would rate it a 3 ½ if I could. The biggest disappointment on this trip was the breakfast. Their breakfast used to be a notch or two above your average hotel breakfast. It was very average during this stay. You can no longer make breakfast tacos because there are no shells or shredded cheese. They also got rid of the cut fruit and only offer a limited selection of whole fruit. Little touches like smiley faces on the bananas are also gone. I’m guessing that the woman who used to manage the breakfast has left. Rooms are only cleaned every other day. That’s a Marriott policy but I don’t like it. Our room was the farthest from the elevator - #235. The long walk got annoying fast. Try to get a lower number room if possible. Our room was generally in good condition. The door between the living room and the bed was warped, though, so you practically had to slam it to shut it. This undercut the benefit of the suite as I wake up before my wife and usually watch tv in the living room with the door shut. Parking is convenient but you should check-in before parking. If not, you’ll have walk around the building to get in. With a room key you can walk in to the hotel directly from the garage. I might stay here again but I’ll definitely be looking at other options.

The staff when I checked in was great and the woman running the breakfast went above and beyond! However, the evening staff were a bit rude about helping with internet connection. The elevator stopped working. The room was wheelchair accessible, but the plastic lip dividing the hallway and entryway and the kitchen and living room area was incredibly difficult to get a wheelchair over. The elevator was also tough to get a wheelchair in and out of. I selected this hotel for its breakfast (still amazing), its pool, location, and kitchenette. I was not happy with the evening staff or dirty room. There were not enough pillows for the pull out couch bed. I felt like the price was not equal to the value.

Stay somewhere else!!!! There are a lot of MAJOR problems with this hotel!! I have been in two rooms so far, the first room on the 5th floor the shower hot water was cutting in and out and the day I switched rooms the water cut out completely! The AC doesn’t work well in the rooms and does not hit desired temps! My second room was an “upgrade” which was the same size as the studio with a door to the bed and an extra TV, not an upgrade. My second room again the hot water cuts out during your shower and the AC doesn’t work well, I hope you can take a 3 minute shower if you stay here! The front desk people are ok, the night person that I dealt with was EXTREMELY nasty!! It just feels like this hotel has had a renovation, but it is lipstick on a pig.