Mantra on the Esplanade Darwin

Service Quality: Staff are described as friendly, attentive, and professional, providing exceptional service. The check-in process is easy, and staff at the front desk are helpful, although some guests note room for improvement in the provision of information.

The location is perfect but this place do not have a daily cleaning and no restaurant on site.  The staff are very friendly and helpful though The aircon brokedown for a night and it was really hot.  Bins inside the room are too small given that the cleaning doesnt come everyday. They said it's every 7th day. We stayed for 4 nights by the way. Will definitely have to ask this everytime I book Mantra hotels

After 4 emails and still no response from the management team at Mantra Esplanarde Darwin as promised I am still waiting. I had booked a 3 bedroom apartment, 6 months in advance for our stay on the 5th and 6th August 2025, because the views were so spectactular as per the advertisement. We did not need a 3 bedroom apartment as there was just the 2 of us but i wanted to have a special room with spectactular views to surprise my husband for our 40th wedding anniversary celebration but what we got was not what was advertised. We got a room on the first floor with a view of the carpark. To say I was disappointed is an understatement as i had paid $1242 for 2 nights, way over my budget, but i wanted this to be special to celebrate our anniversary and I know my husband loves a great view. I immediately went down to the reception and voiced my disappointment, that this was not the room thet i booked, as per the advertisement, and i was told that the hotel was full and there were no other rooms available but she would pass on the message to the team leader and would recieve a phone call on the same day, That phone call never happened. Since then I have emailse on 4 occasions and have not recieved any response or offer of compensation. I am a loyal gold Accor member and use Mantra on most of our holidays. I feel bitterly disappointed in Mantra Esplanarde Darwin in the apparant lack of interest in resolving this matter for a loyal customer.