The Western Hill Dalat Hotel Reviews

Extremely Disappointing Stay – Would Never Return My stay at Western Hill Hotel in Da Lat was hands down the worst hotel experience I’ve had in Vietnam. While the room was fairly spacious, it quickly became unbearable due to the lack of air-conditioning—only a standing fan was provided, making it feel like a sauna. The soundproofing was practically non-existent, and we were constantly disturbed by traffic noise and early morning honking that served as our unwanted alarm clock. On top of that, the bathroom was poorly designed—after every shower, the entire bathroom would flood due to ineffective drainage, making it both inconvenient and unsafe. The service throughout the hotel was unacceptable. The front desk staff were rude and unwelcoming. Any attempt to seek assistance was met with unfriendly and dismissive responses, leaving us feeling unwelcome from the start. The housekeeping team was no better. Despite placing a “Do Not Disturb” sign, they persistently knocked and shouted outside our room. When we did request room cleaning, it was done poorly—towels were not replaced, only refolded, and essentials like toilet paper, tissue, and soap were not replenished. The restaurant experience was equally frustrating. The staff were discourteous, often clearing our plates without even asking if we were done—even though we were still seated and eating. The live station chef repeatedly ignored our order for eggs, despite multiple follow-ups. The worst part: when we asked for coffee (which was being served directly to other guests), the staff told us to get it ourselves from the counter. When questioned, they shockingly responded that they only provided table service to Vietnamese guests, implying a clear bias against foreigners. This discrimination happened daily during our stay. Overall, Western Hill Hotel does not justify its cost, and I strongly advise against staying here. Between the poor facilities, terrible service, and discriminatory treatment, this hotel completely failed to meet even basic hospitality standards. Given the choice, we would never stay here again.

Reasonable price for 2 king beds, spacious bedroom and bathroom. Bed was firm and comfy. Facility was okay. May be because dalat weather, hotel seem did not have air conditioning at all.

Nice and clean but a bit old

No aircond in the room Location wise is good But is noisy Cleaners come everyday Bed is also comfortable

The hotel location is near the middle of the city. The room equipments and towels was clean. It's very value for money

A bit far from market but quiet. Cheap but basic front desk service. Decent breakfast…

Only VIP rooms have air conditioning, so those who are used to sleeping with air conditioning and do not book a VIP room will feel uncomfortable. In addition, the facilities are good and the staff is enthusiastic in taking care of guests.

The hotel room was large enough, but there was no air conditioning, but a fan. The bathroom was a bit different, except for a freestanding bathtub. Breakfast was plentiful, and the location was central.

4* hotel with old facilities. Reception staff not friendly. Large hotel lobby. Central location. Breakfast ok. The house and hotel are not arranged properly. No partition between shower and bathtub. Poor soundproofing. View ok

Relatively new hotel. Friendly and lovely staff.

The wardrobe in the room is too old. I originally went there for new decoration, but the decoration quality is not very good. The water in the bathroom bathtub is very slow, and the size of the toilet cover does not match the original toilet. Fortunately, the hotel is in a good location. ,

Good value for money. It was remodeled so it is clean. Breakfast is also worth it.

Everything was fine. Thanks. If I have a chance to come back, I will consider booking again.

Everything was fine except the reception service. Booked a room for 3 people but was charged an extra person for the 3rd person. Checked in late. At 12 o'clock the hotel said they couldn't find the booking code, didn't resolve it, the customer had to contact Trip, it took more than 2 hours to check in, booked a room for 3 people without an extra bed but charged an extra person for the 3rd person? Will not come back.